Thanks for clarifying. I was just playing around with the program and notice that the program only crashes when I login to syncup files. If I am not connected to the internet I can browse files and change settings within the program without it crashing. Does this help to try to isolate the problem. I have been trying to connect on mobile broadband rather than the wireless home network I normally use but the broadband card won't work.
Try re-installing the latest driver for your wireless device under network adapters in device manager.
To fully re-install a driver, use the following steps.
- Click Start Menu
- Right Click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Find the device you are trying to uninstall by expanding the appropriate set of devices
- Right click the device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer
- Install the latest driver for the device once Windows starts.
Alternatively:
- Login as an adminstrative user.
- Click Start Menu
- Click Control Panel
- Click Hardware and Sound
- Click Device Manager (the last link under Devices and Printers)
- Find the device you are trying to uninstall by expanding the appropriate set of devices
- Right click the device
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer
- Install the latest driver for the device once Windows starts.
I will try this but I wanted to confirm one thing before I do - if I am doing this with the wireless adapter, once I restart the computer will it be able to find a driver to install if the wireless adapter is missing and presumably I cannot get online
Possibly. You should download the latest driver before uninstalling so you have the driver to install to get online.
This has not helped either. Any other suggestions?
What antivirus program are you running? Any chance this was due to an antivirus definitions update?
I have Norton 360. Disabling this was one of the first things I tried and it didn't help. I just tried it again, shutting down the AV and starting up Syncup but still the same problem. Even when the "close program" dialogue box appears, I can continue to use Syncup "behind" the dialogue box although it is a bit slow/laggy and it doesn't actually sync my files but I can use it to open the files I am trying to sync.
In the AV "recent history" there are a lot of "medium security - Unauthorized access blocked (Access process data)" that appear to be occurring as I start my computer or restart from hibernation. For example today there were 8 such reports in 2 minutes as I started my computer. There were no such reports when I tried to run syncup and it failed so I would think the problem is unrelated but I'm not sure. These AV reports seem generic and say are related to "C:\Windows\SysWOW64\wbem\wmiprvse.exe"
Download and run the Norton Removal Tool to remove Norton and replace Norton with Microsoft Security Essentials - Free Antivirus for Windows to run with Windows firewall just for testing. Norton is known to cause conflicts on systems even when it is not running, so it is worth at least testing to see if your problems are related to Norton.
Tried that and tried uninstalling and re0installing Syncup after that but still no joy. Surely there must be a log somewhere of the problem causing Syncup to close?
Yes, but as far as I know, you have to have an account to be able to read it. Windows Error Reporting: Getting Started
If any other users on here have experience with WER, let us know.
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