BSOD - HP Pavilion dv6 - ntoskrnl.exe (nt+0x7CC40)

westom · 16 Feb 2012

So what did the comprehensive hardware diagnostics report? Essential information is in those reports.

wooglin7 · 16 Feb 2012

westom, how do I run the hardware diagnostics report you are suggesting? Thanks

westom · 16 Feb 2012

wooglin7 said:

westom, how do I run the hardware diagnostics report you are suggesting?

Again, comprehensive hardware diagnostics execute without Windows loaded. Windows makes hardware analysis difficult because Windows works around hardware problems. Is not designed to find or fix hardware problems.

Your computer first starts with a boot menu. The menu is not observed if you let the computer take its default option - boot Windows. The keystroke to get that boot menu varies with different manufacturer hardware. Generally, I just keep hitting F2, F5, F7, F10, F12, and Del one after another until the menu pops up. If a Windows splash screen appears, the menu took a default option. Power off and try again.

I'm thinking F12 is the key for HP. Try just repeatedly pressing that one first.

BTW, for others also reading this, a best time to learn how to use comprehensive hardware diagnostics is when problems do not exist.

From the boot menu are options to select the comprehensive diagnostics. HP's version is sometimes called PC Doctor.

A diagnostic should also be on provided CDs that boot to that menu. Also can be downloaded from the HP web site.

Only more responsible manufacturers provide this essential software tool; designed specifically to first identify and later solve problems such as yours. Other details were in that first post along with other suggestions.

writhziden · 16 Feb 2012

westom, PC Doctor runs in Windows (I stand corrected, F9 will start a standalone version). To run the diagnostic tools, you need to start the recovery manager when the system first turns on. You can do so by using your recovery discs (which you should have made when you first turned on your computer after first buying it). You can do so through F11, as well, if your recovery partition is still intact. In recovery, hit the Advanced options button. Then Run a computer checkup.

You may also have the option to hit F9 to start diagnostics.

The tests will check your hard drive, CPU, and memory, but I do not see a network diagnostic tool for network adapters or a display card diagnostic for the GPU and graphics card memory.

westom · 17 Feb 2012

writhziden said:

but I do not see a network diagnostic tool for network adapters or a display card diagnostic for the GPU and graphics card memory.

Shame. It did on the PC Doctor I had used. One from Dell also does all that. For example, I discovered one Dell that had only one defective memory location in the video controller when room temperature exceeded 100 degrees F. That computer would crash (BSOD) maybe once every half hour when that memory location (in the graphics controller) had to store a value it would not.

That defect, that was detected when the warranty was in effect, would have caused failures at all temperatures years later when the warranty had expired.

Disappointed that HP's comprehensive diagnostic does not do what is easy and is provided by those component manufacturers. But then many lesser manufacturers cannot be bothered to provide this important and powerful tool that was once provided with every computer. All manufacturers have them. Only better ones also provide them to the consumer for free.

writhziden · 17 Feb 2012

For the graphics card: Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory.

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Taken from usasma's post in STOP 0x116: VIDEO_TDR_ERROR troubleshooting.

I will try to find a network adapter diagnostic tool, as well. I'll edit this post when I find one.

It may be worth checking with these:
DPC Latency Checker
Resplendence Software - LatencyMon: suitability checker for real-time audio and other tasks

They do not really diagnose hardware problems, but they may shed some light on possible network issues. You can also try the Windows network diagnostics. Start Menu -> Type "identify and repair network problems" without quotes into the Search programs and files box.

wooglin7 · 17 Feb 2012

Thanks guys. I will try to hit all the troubleshooting tips.

wooglin7 · 18 Feb 2012

writhziden said:

It may have been a power configuration change due to the switch from AC to battery coupled with your switching the adapter on and off. It is hard to say. If the problem returns, you could try a full BIOS reset to see if there is an issue with how the software/hardware connections are interacting.

Go into your BIOS and load default settings to clear the CMOS memory.

writh, I went into the BIOS and the closest thing I saw to this was to "Load SETUP defaults" in the Exit menu. Is this the option you are referring to? I did not see any other options to 'load default settings'. Please direct me to the right spot to complete your suggestion. fyi, the BIOS is called "Insyde H20 Setup Utility".

Thanks

writhziden · 18 Feb 2012

Yes, load setup defaults is the setting. See How To Clear CMOS (Reset BIOS) for more info. Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English) may also be of interest.

wooglin7 · 18 Feb 2012

writhziden said:

It may have been a power configuration change due to the switch from AC to battery coupled with your switching the adapter on and off. It is hard to say. If the problem returns, you could try a full BIOS reset to see if there is an issue with how the software/hardware connections are interacting.

Go into your BIOS and load default settings to clear the CMOS memory.
Save Settings and exit the BIOS.
Shut down and turn off the computer.
Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
(If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

Writh, I have completed all the directions from your post above. I will keep you posted on BSOD (or hopefully lack thereof). Thanks