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Windows 7: Getting random BSOD errors need help to know why

04 Feb 2012   #1

Windows 7 Home Premium x64 SP1 retail
Getting random BSOD errors need help to know why

I was only online checking my e-mail and Firefox would keep crashing and had to restart( about 5 times) then the amd display driver stopped responding and has recovered error popped up just 3 minutes before the BSOD error. I added the mini dump file.
More info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800A4DC798
BCP4: FFFFF880012B2C04
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

My System SpecsSystem Spec
04 Feb 2012   #2

Windows 7 Home Premium x64 SP1 retail

Ran sfc /scannow through CMD picture is uploaded here
My System SpecsSystem Spec
04 Feb 2012   #3
Microsoft MVP


Please provide this information in order for us to give a more detailed response:

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.
Please uninstall all ATI stuff from Control Panel...Programs...Uninstall a program
Then, download and install a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
Then use the ATI uninstall manager to uninstall the Catalyst Control Center (CCC).

If the device (AODDriver or AODDriver4.01) remains a problem in perfmon /report, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.
If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Memory dump suggests hard drive issues. Please do the following:

1 - do one of these free hard drive diagnostics: HD Diagnostic

2 - Run CHKDSK /R /F
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
Further info on BSOD error messages available at:

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

amdxata.sys         Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys        Wed Apr 06 16:07:29 2011 (4D9CC801)
AtiPcie.sys         Mon Aug 24 04:25:26 2009 (4A924E76)
speedfan.sys        Fri Mar 18 12:08:46 2011 (4D83838E)
Rt64win7.sys        Fri Jun 10 02:33:15 2011 (4DF1BAAB)
GEARAspiWDM.sys     Mon May 18 08:17:04 2009 (4A1151C0)
a2ddax64.sys        Thu May 19 08:09:43 2011 (4DD50887)
nusb3hub.sys        Thu Apr 22 21:34:35 2010 (4BD0F92B)
AtihdW76.sys        Tue Oct 18 03:09:49 2011 (4E9D263D)
atikmpag.sys        Mon Dec 05 21:12:14 2011 (4EDD79FE)
amdiox64.sys        Thu Feb 18 10:17:53 2010 (4B7D5A21)
ASACPI.sys          Wed Jul 15 23:31:29 2009 (4A5E9F11)
atikmdag.sys        Mon Dec 05 21:52:23 2011 (4EDD8367)
nusb3xhc.sys        Thu Apr 22 21:34:36 2010 (4BD0F92C)
AODDriver2.sys      Wed Jun 15 04:38:35 2011 (4DF86F8B)
ntk_PowerDVD_64.sys Tue Aug 03 05:04:12 2010 (4C57DB8C)
RTKVHD64.sys        Tue Jul 06 06:05:16 2010 (4C32FFDC)
MpNWMon.sys         Wed Apr 06 16:07:23 2011 (4D9CC7FB)
000.fcl             Thu Nov 18 19:53:28 2010 (4CE5CA88)
NisDrvWFP.sys       Wed Apr 06 16:08:53 2011 (4D9CC855)
point64.sys         Wed May 18 04:07:20 2011 (4DD37E38)


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\020412-19546-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb  4 11:39:21.132 2012 (UTC - 5:00)
System Uptime: 0 days 15:49:25.661
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+114 )
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefix+114
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`0a4dc798 fffff880`0a4dbff0 fffff880`012b2c04
BiosVersion = 0307   
BiosReleaseDate = 12/15/2010
My System SpecsSystem Spec

04 Feb 2012   #4

Windows 7 Home Premium x64 SP1 retail

2 new Mini dumps from 2 new BSOD errors.
My System SpecsSystem Spec
05 Feb 2012   #5
Microsoft MVP


Have you done any of the things that I suggested?
If so, which were done before each of the BSOD's?
My System SpecsSystem Spec
05 Feb 2012   #6

Windows 7 Home Premium x64 SP1 retail

Had to upload thins as a picture. Not sure what this means.
My System SpecsSystem Spec
05 Feb 2012   #7

Windows 7 Home Premium x64 SP1 retail

I got the BSOD errors before I did anything of what was listed that needed to be done here
My System SpecsSystem Spec
05 Feb 2012   #8
Microsoft MVP


Wait to see if you get BSOD's after doing what I asked.
My System SpecsSystem Spec
05 Feb 2012   #9

Windows 7 Home Premium x64 SP1 retail

AMD OverDrive is not installed and just updated the video card drivers through the ATI website. put the computer in standby after this was all done then about 2 hours later it BSOD when it was waking up. This was the newest Mini dump I uploaded. I just changed the Memory timing to 7-7-7-16 and the Dram voltage to 1.6 volts about 3 hours ago and so far no BSOD yet and I'm running a stress test with ASUS PC Diagnostics. So far no problems.
I have this memory installed:
OCZ Gold Edition OCZ3G1066LV2G DDR3 SDRAM DDR3 1066( High Performance Gaming memory) 8GB(2GB X 4)
not sure if this is causing the problems.
PS nothing is over clocked all setting are stock.
Hard drive was tested through Windows with Scan disk with no problems
Also tested the hard drive with Data Lifeguard Diagnostic for Windows and ran the long test with no errors.
Before I changed the timing setting I ran a windows memory Diagnostic and after a restart it said that this computer has memory problems and after I changed the setting and reran the test it showed no errors with the memory.
Also ran Memtest86 for 9 hours after the timing setting were changed and passed.
My System SpecsSystem Spec
06 Feb 2012   #10
Microsoft MVP


Please zip up and upload the memory dumps (they're in C:\Windows\Minidump)
Try running Prime95 - it stresses memory, so it'll be the test of choice if you're having issues with RAM. The Blend test is the one that stresses RAM the most. Here's a link and some instructions: Hardware Diags
My System SpecsSystem Spec

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