BSOD While running antivirus software scan, Bug Check Code 0x00000019


  1. silverbatmarch
    Posts : 1
    Windows 7 Home Premium 64 bit
       New #1

    BSOD While running antivirus software scan, Bug Check Code 0x00000019


    Ran a full scan on my computer with PC Tools Spyware doctor with antivirus

    Running an HP G62 Notebook
    Processor: AMD Athelon II P320 Dual Core
    OS: Windows 7 Home Premium 64 bit
    MB : ASPI x64-based PC
    I've attached two .dmp files with the basic reasons why they crashed.
    I found that the problem was with the ntoskrnl.exe file but I don't know how to fix it...
      My Computer
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  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    Please follow the https://www.sevenforums.com/crashes-d...tructions.html to upload your crash reports. The information you provided was rather vague, and the method used to analyze the .dmp files often provides no useful information or misleading information. We really need the full crash reports to give informed troubleshooting steps.
      My Computer
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