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Windows 7: BSOD & SWTOR (Dump Inside)

11 Mar 2012   #41

Windows 7 Ultimate x64

and here we go again...i may be late on responses when work starts tomorrow but ill get back to u when i can

My System SpecsSystem Spec
12 Mar 2012   #42
Microsoft MVP


Don't worry about being gone for a while - I get notified when you respond to this post.

Same basic results as before - it's either Windows or a hardware problem (and I'm leaning towards hardware).
Remove the Razer software and mouse - then use a regular mouse for a while to see if that's the problem.
Since you've run all the diagnostics except for the Intel CPU test - leave that for later (it's not likely to be the CPU as the other tests would most likely have shown issues). We can work on running it later on.

If the Razer thing doesn't stop the BSOD's, then try the hardware stripdown procedure: Hardware Troubleshooting Via System Stripdown
My System SpecsSystem Spec
12 Mar 2012   #43

Windows 7 Ultimate x64

ok heres the thing, the razer software is for my keyboard, the only other keyboard i have is a old logitech G series gaming keyboard that i borrowed from a friend, its kinda junky and doesnt work to well but i can definitely use it to see if it solves any issues. the Logitech setpoint software is for my mouse, i have no other mouse that i can use. Now that your saying stuff about the keyboard and mouse it has me thinking about something my IT friend was telling me. when he installed his logitech Keyboard/mouse a while back he was constantly getting blue screens as well ill have to ask hi how he fixed his problem cause it may be similar to my issues

Ok after talking to my friend he told me that the software for his logitech keyboard kept locking up his system and causing blue screens so he uninstalled it and problems went away. My issue here is the whole reason behind buying this gaming mouse and keyboard was to use their features, the macro system and hot keying of buttons. IF i cant use these features then the hundreds of dollars i spent on this is now wasted....and why is it these products work for the most part flawlessly for some and give others getting to the point to where i want to just give up and build another pc but then im worried these problems will persist in the new pc
My System SpecsSystem Spec

12 Mar 2012   #44


I'm Project's friend he was referring to, I figured I jump on here to add a few things. I have the the Logitech G15 v.2 and a G9 and when I was playing WoW or a movie it would cause my pc to crash. I initially thought I was MSE causing it looking in the log file but with further investigation it was the display on the G15 keyboard. The display driver for the G15 would BSOD the PC because it was incompatible with 64-bit versions of Win7. After uninstalling the whole keyboard suite program for the G15 I have not had a problem since.
My System SpecsSystem Spec
12 Mar 2012   #45
Microsoft MVP


BSOD's are usually fairly simple to solve by an experienced analyst. Unfortunately, we rarely are able to ascertain the exact problem that causes the BSOD to appear.

IMO it's because every system is different. First there's differences in manufacturing - so identical hardware may have different flaws or different capabilities. Then there's the different programs that are in use - and the different updates that are applied - and the different settings that are used.

I suspect that it's drivers that are interacting with other drivers. Because of the complexity of the drivers, each may have subtle flaws and those flaws may interact between drivers - causing BSOD's that seem to happen at random. BSOD analysts (at the user level - not at the developer level) rely on perceiving patterns of failures - and those patterns typically only involve a particular device, not a combination of devices. I suppose that you could hire a driver developer to work on your system and determine the exact cause of each BSOD - but that would cost you way more than a new PC would.

I suspect the Razer software/device simply because I've seen problems with them before. Your drivers are newer than those that I've seen cause problems - so my suspicion may not be justified. Unfortunately the way to test is to remove the software and devices and use different hardware. Ideally it's better to use PS2 devices if we suspect USB devices - but that's becoming a rarity these days. So I suggest using a cheap USB keyboard and mouse to see if they stop the BSOD's.

If they do, then you know it's the Razer
If they don't, then you know that the Razer is probably good (and that's the basis behind the hardware stripdown article that I suggested above).

Alternatively, you can perform a clean install of Windows to rule out any Windows problems. Here's how I suggest doing that:Backup, Wipe, and "Clean Install" of Windows
For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
This procedure is for Windows 7, Vista is similar (but has 2 service packs)

You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

1. Backup all your data.
This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.

2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

3. Use one of these free utilities to wipe the hard drive clean:
DBAN ( DBAN Download | Darik's Boot And Nuke )
KillDisk ( Freeware Download Active@ KillDisk ).
This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

5. Visit Windows Update and get all updates

6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

7. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing Windows 7 SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Search Google/Bing for installing other OS's Service Packs.

8. Visit Windows Update and get any other available updates

9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

If the problems persist, then the problem is most likely with your hardware.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!
My System SpecsSystem Spec
12 Mar 2012   #46

Windows 7 Ultimate x64

john i managed to snag a microsoft kybrd/mouse pair from work, the keyboard is PS2 but the mouse is USB. Ive booted up, opened up CCleaner and uninstalled all logitech and razer software and rebooted ill see how long this lasts.
My System SpecsSystem Spec
14 Mar 2012   #47

Windows 7 Ultimate x64

Ok John Ive been using the microsoft keyboard and mouse for two days now playing SWTOR and doing various tasks from 5:30pm till 11pm and so far no problems. Would you suggest that i plug in both my keyboard and mouse and let windows install the drivers and not download and install the software for each and use them as is for the next few days? then maybe load in my mouse software because its the only one of the two that I would really like to use?
My System SpecsSystem Spec
14 Mar 2012   #48
Microsoft MVP


Sounds like a solid plan to me.
Just one extra thing - make a System Restore point prior to each change. That way should the BSOD's start again (and if they can't be stopped), you'll be able to revert back.
My System SpecsSystem Spec
14 Mar 2012   #49

Windows 7 Ultimate x64

ok so came home, played a little more swtor with the microsoft mouse, then decided to unplug the mouse and plug in the logitech. Immediatly the mouse started working and i conotinued playing for anouther 45mins. In that time windows did an update and asked me to restart the computer so i went to start then clicked restart and BAM i get a BSOD. so not sure if it was mouse related or something else. heres the dump
My System SpecsSystem Spec
14 Mar 2012   #50
Microsoft MVP


Did you make a System Restore point?
If so, have you reverted back to the previous point?

Further info on BSOD error messages available at:

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

vmbus.sys       Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys       Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
RzSynapse.sys   Wed Apr 06 05:29:13 2011 (4D9C3269)
LHidFilt.Sys    Sat Apr 30 07:51:39 2011 (4DBBF7CB)
nvhda64v.sys    Thu Mar 03 10:59:02 2011 (4D6FBAC6)
LMouFilt.Sys    Sat Apr 30 07:51:45 2011 (4DBBF7D1)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
NisDrvWFP.sys   Wed Apr 06 16:08:53 2011 (4D9CC855)
ALSysIO64.sys   Sat Jul 09 20:27:45 2011 (4E18F201)
MpNWMon.sys     Wed Apr 06 16:07:23 2011 (4D9CC7FB)
nvlddmkm.sys    Thu Jan 26 05:19:23 2012 (4F2128AB)
nvBridge.kmd    Fri May 20 23:58:23 2011 (4DD7385F)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031212-15343-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Mar 12 01:18:29.132 2012 (UTC - 4:00)
System Uptime: 0 days 2:08:30.648
Probably caused by : memory_corruption ( nt!MiStoreSetEvictPageFile+b )
FAILURE_BUCKET_ID:  X64_0xA_nt!MiStoreSetEvictPageFile+b
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`03390a9b
BiosVersion = 6.00 PG
BiosReleaseDate = 02/19/2008
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
My System SpecsSystem Spec

 BSOD & SWTOR (Dump Inside)

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