BSOD & SWTOR (Dump Inside)

projectdwnshft · 05 Feb 2012

I had alot of things going on at once and not sure which one may have cuased the BSOD.
I had Swtor open on my main monitor, and my secondary one had a youtube video open as well as 5 other tabs open in chrome, and i had a HD video playing in VLC. All of a sudden crash so im posting the dump here for someone to look at. thanks

usasma · 05 Feb 2012

nVidia High Definition Audio and Cisco VPN are disabled. Is this deliberate? If so, why?
Please enable these programs/devices, update their drivers, and then (if so desired) re-disable them again.

EVGA Precision (along with Riva Tuner and MSI Afterburner) are known to cause BSOD's in Win7 systems. Please uninstall this application immediately.

Your Abit uGuru drivers date from 2006. They must be updated or removed from your system.

Your nVidia System Utility Driver (nvoclk64.sys) dates from 2007. It must also be updated or removed from your system.

If you are overclocking, please stop while we're troubleshooting. Once we're finished and your system is stable, feel free to resume the overclock. The memory dump shows a small overclock (48 mHz).

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


vmbus.sys       Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys       Sat Nov 20 04:20:02 2010 (4CE792C2)
LHidFilt.Sys    Sat Apr 30 07:51:39 2011 (4DBBF7CB)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
LMouFilt.Sys    Sat Apr 30 07:51:45 2011 (4DBBF7D1)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
MtiCtwl.sys     Tue Nov 04 02:40:50 2008 (490FFC82)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
RzSynapse.sys   Wed Apr 06 05:29:13 2011 (4D9C3269)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
uGuru.sys       Wed Sep 20 04:06:44 2006 (4510F694)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
nvoclk64.sys    Tue Sep 04 22:26:33 2007 (46DE13D9)
NisDrvWFP.sys   Wed Apr 06 16:08:53 2011 (4D9CC855)
ALSysIO64.sys   Sun Apr 19 15:41:04 2009 (49EB7E50)
MpNWMon.sys     Wed Apr 06 16:07:23 2011 (4D9CC7FB)
nvlddmkm.sys    Sat Dec 17 14:05:56 2011 (4EECE814)
nvBridge.kmd    Fri May 20 23:58:23 2011 (4DD7385F)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\020512-17937-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb  5 18:40:52.151 2012 (UTC - 5:00)
System Uptime: 3 days 18:25:16.841
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+14382 )
BUGCHECK_STR:  0x1a_41201
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+14382
Bugcheck code 0000001A
Arguments 00000000`00041201 fffff680`00082690 d0900002`30984867 fffffa80`0b203d60
BiosVersion = 6.00 PG
BiosReleaseDate = 02/19/2008
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2448
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

projectdwnshft · 05 Feb 2012

nVidia High Definition Audio and Cisco VPN are disabled because neither are being used. EVGA had me disable the HD Audio on my graphics card if i was not using it while we were troubleshooting the card a week or so back. As for the Cisco VPN, i just uninstalled it because again it was a one time use and has never been touched again.

EVGA Precision has been removed from the computer and uGuru is as up to date as its going to get, the lastest version i was able to get was 2.0. I have been unable to find a newer version. I'm not even sure if i even need uGuru. Im downloading and going to install 3.1x which looks to be the last update and its from 2008.

As for nVidia System Utility Driver (nvoclk64.sys) im not sure what im suppose to be looking for cause under drivers on the nvidia site u have different series graphics cards and such and im assuming that specific sys file isnt part of the graphics drivers so not sure what or where im suppose to update that one file.

The video card is factory OC'd and is a new replacement from evga that has been in the computer for a little over a week now with no issues.

If any of these can be removed because they are not necessary please point me in the direction and ill remove them accordingly.

usasma · 06 Feb 2012

uGuru has to be removed simply because it's older. You can reinstall it later on if you need it - but for now we need it gone for troubleshooting purposes

The nVidia System Utility is a separate program that hasn't been offered in years. Please uninstall it.
Should you need similar functionality, you can install this free tool after we're finished troubleshooting: NVIDIA DRIVERS 6.08

Then monitor for further BSOD's (and upload them as they occur)

flirno · 06 Feb 2012

Overlocked anything causes problems with SWTOR presently including RAM OC'd via manual XMP settings.

projectdwnshft said:

nVidia High Definition Audio and Cisco VPN are disabled because neither are being used. EVGA had me disable the HD Audio on my graphics card if i was not using it while we were troubleshooting the card a week or so back. As for the Cisco VPN, i just uninstalled it because again it was a one time use and has never been touched again.

EVGA Precision has been removed from the computer and uGuru is as up to date as its going to get, the lastest version i was able to get was 2.0. I have been unable to find a newer version. I'm not even sure if i even need uGuru. Im downloading and going to install 3.1x which looks to be the last update and its from 2008.

As for nVidia System Utility Driver (nvoclk64.sys) im not sure what im suppose to be looking for cause under drivers on the nvidia site u have different series graphics cards and such and im assuming that specific sys file isnt part of the graphics drivers so not sure what or where im suppose to update that one file.

The video card is factory OC'd and is a new replacement from evga that has been in the computer for a little over a week now with no issues.

If any of these can be removed because they are not necessary please point me in the direction and ill remove them accordingly.

projectdwnshft · 06 Feb 2012

uGuru is now gone as requested as for nVidia System Utility im not sure how to remove this as i cannot find it anywhere to remove/uninstall it

usasma · 06 Feb 2012

Let's wait and see if the nVidia item comes up in the next memory dump.
If so, then we'll take steps to manually remove it.

projectdwnshft · 09 Feb 2012

ok its been a few days but finally i get another random BSOD here's the logs for it. This time i wasn't even at the computer just had it up on the desktop with chrome open walked away and came back to this dreaded blue screen

usasma · 09 Feb 2012

You still have driver remnants from uGuru and nVidia System Utility. Try this:

- make a System Restore Point
- make a System Repair Disc (and test it to make sure you can boot from it). To do this, go to Start...All Programs...Maintenance...Create a System Repair Disc.

- Use Autoruns (you downloaded it to create the reports) to search for an disable any instances of uGuru.sys and nvoclk64.sys
To do this, remove the check mark that's on the far left side of that entry.

- Then go to C:\Windows\System32\drivers and rename uGuru.sys to uGuru.BAD and then rename nvoclk64.sys to nvoclk64.BAD

- Reboot to ensure that the system boots properly. If you have problems, run the System Repair disc to access System Restore and use the System Restore point that you made to set the system back to the point where it was bootable (you may have to rename the files back from .BAD to .sys also - use the Command Prompt for that)

The driver MtiCtwl.sys dates from 2008, please update it. It likely belongs to MagicTunePremium or PortTalk Driver by Samsung Electronics, Inc or Beyond Logic

This memory dump blames you Microsoft Security program. Please uninstall it, then download/install/update a fresh copy of the program. Then immediately perform a full system scan.

The system is modestly overclocked (48 mHz). Please don't overclock and please don't use any of the system utilities that overclock by using things like "Turbo mode". They are known to cause BSOD's in some Win7 systems.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


vmbus.sys       Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys       Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
RzSynapse.sys   Wed Apr 06 05:29:13 2011 (4D9C3269)
MtiCtwl.sys     Tue Nov 04 02:40:50 2008 (490FFC82)
uGuru.sys       Wed Sep 20 04:06:44 2006 (4510F694)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
LHidFilt.Sys    Sat Apr 30 07:51:39 2011 (4DBBF7CB)
LMouFilt.Sys    Sat Apr 30 07:51:45 2011 (4DBBF7D1)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
nvoclk64.sys    Tue Sep 04 22:26:33 2007 (46DE13D9)
NisDrvWFP.sys   Wed Apr 06 16:08:53 2011 (4D9CC855)
ALSysIO64.sys   Sun Apr 19 15:41:04 2009 (49EB7E50)
MpNWMon.sys     Wed Apr 06 16:07:23 2011 (4D9CC7FB)
nvlddmkm.sys    Sat Dec 17 14:05:56 2011 (4EECE814)
nvBridge.kmd    Fri May 20 23:58:23 2011 (4DD7385F)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\020912-18125-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb  9 01:23:12.538 2012 (UTC - 5:00)
System Uptime: 3 days 4:01:09.116
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : MpFilter.sys ( MpFilter+121c1 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_MpFilter+121c1
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff880`0117b039 00000000`00000000 ffffffff`ffffffff
BiosVersion = 6.00 PG
BiosReleaseDate = 02/19/2008
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2448
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

projectdwnshft · 09 Feb 2012

- Use Autoruns (you downloaded it to create the reports) to search for an disable any instances of uGuru.sys and nvoclk64.sys - I wasnt sure what this program was cause it is not what was used to create the reports for you but i found a copy of it online and did as you directed.

The driver MtiCtwl.sys must be from an old program because I do not have MagicTUNE loaded on this computer so i did the same for this file as you directed me to do with the others. nvoclk64.sys was not located in the drivers folder but was located in C:\Windows. I changed that only instance of the file there to nvoclk64.BAD.

You say my computer is OC'd but i had no knowlege of this as I do not even know how to Overclock nor do i feel the need to. i See where it says MaxSpeed: 2400 CurrentSpeed: 2448, how can i go about fixing this because I dont wish to have more of a headache on my hands. I built this PC myself and i believe uGuru was a program that would allow u to OC but i never used it i just installed all the drivers for all the components of the computer so not sure if having it installed OC'd the processor or not.

I have also removed Microsoft Security Essentials and will now be reinstalling it updating and running a full system scan.

After rebooting the system i loaded into the bios to check my core clock and uGuru Utility is part of the bios which adjusts the settings. It was set on the default settings which was shown as:
CPU Operating Speed 2399(266)
External Clock 272MHz
Multiplier Factor 9
Estimated New CPU Clock 2448MHz
DRAM Speed Default (DDR2-816)
PCI Express Clock 100MHz

while in the default I was not allowed to make any changes, but i could select the CPU Speed and set it to USER and it would adjust every option except for Estimated New CPU clock, that stayed Greyed out.