BSOD 0x0000003B win32k.sys

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  1. Posts : 16
    windows 7 ultimate 64bit
       #1

    BSOD 0x0000003B win32k.sys


    Hello. My english is very bad,but I will try to explain. I left the computer On and when got home, see BSOD. WhoCrashed report:

    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel® Core™2 Duo CPU E8400 @ 3.00GHz Intel586, level: 6
    2 logical processors, active mask: 3
    RAM: 4293382144 total
    VM: 2147352576, free: 1865183232



    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Mon 2/6/2012 21:09:54 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\020612-13618-01.dmp
    This was probably caused by the following module: win32k.sys (win32k+0x280AD7)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960002A0AD7, 0xFFFFF88009B40FE0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.




    Conclusion

    1 crash dumps have been found and analyzed.
    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


    Any advice how to fix that? And the reason for the blue screen? Thanks in advance.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Unfortunately, that information is very vague. Please follow the https://www.sevenforums.com/crashes-d...tructions.html so that we can do a full analysis of your crash reports and provide informed troubleshooting steps.
      My Computer


  3. Posts : 16
    windows 7 ultimate 64bit
    Thread Starter
       #3

    When restart computer, dmp file missing in C:/Windows/Minidump. However, I performed what you say and attach .zip fith info from Perfmon and Windows_NT6_BSOD_jcgriff2.

    Windows 7 Ultimate 64bit, installed 9/10/2011.

    PC configuration:

    P35 DS3R Rev 2.0
    Intel C2D E8400
    Asus 8800gt 512mb
    Hitachi HDP725032GLA360
    2x1 gb SuperT CL5 and 2x1gb Kingston DDR2 800 MHz
    Fortron Blue Storm II - 500W
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Are you using a file cleaner (CCleaner, Windows disk cleaner, etc) of any type? These can delete .dmp files if used after a crash occurs. Please refrain from doing any temporary file cleaning until after we have resolved your crashes.

    Also, make sure your minidumps are set up properly by following OPTION ONE 6. in Dump Files - Configure Windows to Create on BSOD
      My Computer


  5. Posts : 16
    windows 7 ultimate 64bit
    Thread Starter
       #5

    Yes, I use ccleaner, after crash. Sorry, but I see for first time BSOD under Windows 7 and don't know what to do.


      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    I imagine it was CCleaner that deleted the files. If you have only had one crash, I wouldn't worry about it. If they start to occur more often, then there is reason to be concerned. Just run normally for a few days and post back if you have any stability problems.
      My Computer


  7. Posts : 16
    windows 7 ultimate 64bit
    Thread Starter
       #7

    Thank you. And last question. This settings for minidump is correct, right ImageShack® - Online Photo and Video Hosting
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    That is correct for minidump files. Thank you for configuring. :) Best of luck you will not need those and your system stays stable.
      My Computer


  9. Posts : 16
    windows 7 ultimate 64bit
    Thread Starter
       #9

    Hello, again. I restore memory.dmp file with Recuva. but is too big. Can I upload .dmp in rapidshare and paste link here to analyzing? Thanks.

    The file is 446 mb
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    That would be fine. We can download from rapidshare.
      My Computer


 
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