Hi I am not much computer savvy, I have been getting the blue screen error since 1 month now.
My PC specs
Windows 7 32 bit ultimate
Pc is about 4 years old ..
The OS came pre installed ..
Processor - Intel Core 2 Quad Q6600 @ 2.40 GHz
Memory - 4GB .
I also have a NVIDIA graphics card
If more info is needed please let me know, please help me resolve this annoying error that crops up inbetween work. Thank you
I am attaching screenshot of error
Update your Nvidia Driver and the DirectX components
NVIDIA DRIVERS 285.62 WHQL
Download: DirectX End-User Runtime - Microsoft Download Center - Download Details
Your system is out of date, please use Windows Updates to apply all updates.
Run a RAM Test
RAM - Test with Memtest86+
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 97f936bc, The address that the exception occurred at Arg3: 987a5b00, Trap Frame Arg4: 00000000 Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 97f936bc 894804 mov dword ptr [eax+4],ecx TRAP_FRAME: 987a5b00 -- (.trap 0xffffffff987a5b00) ErrCode = 00000002 eax=00000000 ebx=87a43000 ecx=b39ee0a8 edx=00000001 esi=85d96ab0 edi=b38e2610 eip=97f936bc esp=987a5b74 ebp=987a5ba8 iopl=0 nv up ei pl zr na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246 dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x116: 97f936bc 894804 mov dword ptr [eax+4],ecx ds:0023:00000004=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x8E PROCESS_NAME: firefox.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 97f93f53 to 97f936bc STACK_TEXT: 987a5ba8 97f93f53 00000000 00000000 b3f2e5b0 dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x116 987a5bc8 97f7732b b1c7d270 00000000 987a5c54 dxgmms1!VIDMM_GLOBAL::CloseAllocation+0x37 987a5bd8 97ee34aa 87a43000 b1c7d270 00000000 dxgmms1!VidMmCloseAllocation+0x13 987a5c54 97ee1481 00000000 00000000 a45090e8 dxgkrnl!DXGDEVICE::DestroyAllocations+0x19a 987a5c7c 97ee6ee8 00000001 00000000 00000000 dxgkrnl!DXGDEVICE::ProcessTerminationList+0x89 987a5d28 82c9742a 001f95a4 001f94c0 770f64f4 dxgkrnl!DxgkCreateAllocation+0x28c 987a5d28 770f64f4 001f95a4 001f94c0 770f64f4 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 001f94c0 00000000 00000000 00000000 00000000 0x770f64f4 STACK_COMMAND: kb FOLLOWUP_IP: dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 97f936bc 894804 mov dword ptr [eax+4],ecx SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgmms1 IMAGE_NAME: dxgmms1.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc265 FAILURE_BUCKET_ID: 0x8E_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 BUCKET_ID: 0x8E_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 Followup: MachineOwner ---------
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