BSOD 3B at system shutdown


  1. Fr33lancer
    Posts : 2
    Windows 7 Professional x64
       New #1

    BSOD 3B at system shutdown


    Hello :)

    I recently purchased an SSD, and therefore performed a new OS installation (Win7 x64 Pro).
    The issue I'm encountering is that at shutdown (only that), let's say once on two, my screen flickers and I got a BBCode 3B BSOD (Apparently, it's SYSTEM_SERVICE_EXCEPTION, which helps a lot )

    In fact, I found this topic, not old at all, which details the same symptoms :
    https://www.sevenforums.com/crashes-d...s-install.html

    Bad news is that I'm already running on latest graphic card driver (11.12 ==> 12.1) and I installed the ATK thing from ASUS website (ASACPI date is 2009), but I'm still having the BSODs

    I'm out of ideas.
    I attached the files from jcgriff2 utility and perfmon report (I hope having a french OS doesn't matter)
    3 first dump files are not relevant, please ignore them.

    My PC :

    Asus P7P55D
    Intel Core I5 750
    Radeon HD 5850
    Gskill Ripjaws DDR3 PC3-12800 - 2 x 2 Go (4 Go)
    Samsung Series 830 128Go (SSD)
    Samsung Spinpoint F1 750 Go (HDD)

    Thanks in advance for your help.
      My Computer
    Quote Quote

  3. mgorman87
    Posts : 1,782
    Windows 7 Home Premium 64bit
       New #2

    Please remove your overclock while we diagnose the problem. If the system stabilizes, you can return your OC

    Code:
    sptd.sys     Tue Aug 24 02:13:12 2010 (4C7362F8)
    Please uninstall Daemon Tools/Alcohol 120%. The driver associated with it (SPTD) is a known BSOD maker and could be the culprit in yours even though it isn't specifically blamed. Run the SPTD removal tool to remove it completely - DuplexSecure

    Also to note, VDeck is the process running in the last 6 crashes. That doesn't mean that it is causing the crash, but can we remove it for testing purposes? Again, if the system stabilizes feel free to re-install it.

    Code:
    fffff880`08ce1000 fffff880`08ce7000   RTCore64.sys
    This driver is showing up in your unloaded drivers. It belongs to Riva Tuner and has caused many problems in Windows 7. Please uninstall the software if it is still installed on your system.

    Start with the above and if that doesn't solve it I will suggest more things to do.

    BSOD BUGCHECK SUMMARY
    Code:
    
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Feb  3 22:34:22.346 2012 (UTC - 5:00)
System Uptime: 0 days 7:55:50.563
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 31 19:58:05.630 2012 (UTC - 5:00)
System Uptime: 0 days 6:32:07.473
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jan 30 20:07:45.464 2012 (UTC - 5:00)
System Uptime: 0 days 7:46:10.682
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 28 20:43:39.458 2012 (UTC - 5:00)
System Uptime: 0 days 14:21:58.501
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 26 18:27:57.504 2012 (UTC - 5:00)
System Uptime: 0 days 6:17:03.722
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 21:42:42.054 2012 (UTC - 5:00)
System Uptime: 0 days 14:26:45.201
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 16:20:25.080 2012 (UTC - 5:00)
System Uptime: 0 days 0:05:33.297
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 15:13:05.729 2012 (UTC - 5:00)
System Uptime: 0 days 0:11:21.557
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 14:55:38.535 2012 (UTC - 5:00)
System Uptime: 0 days 0:12:22.753
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer
    Quote Quote

  4. Fr33lancer
    Posts : 2
    Windows 7 Professional x64
    Thread Starter
       New #3

    Hello Mike,
    Thanks for your answer.

    Your first advice was the good one.
    I removed the O/C and as a result, I didn't had a single BSOD all week long.

    Yet, I had tested the O/C before and it had proven "stable" under specific stress tool such as OCCT or any games so far.

    Thanks for your support and expertise.
    Regards.
      My Computer
    Quote Quote

 

  Related Discussions
Hi all! I've been fighting this random BSOD issue for a couple of months now, and am starting to get really frustrated with it. I have included the various dumps as requested. I BELIEVE that it's related to the crappy Marvell RAID controller driver included on the mobo since I'm missing a...
I have been experiencing random system shutdown and restarts. Today I actually received a BSOD. The only message I pulled from the BSOD before it closed was "Driver Power State Failure" This is a newly built system: Sabertooth Z77 MB i7-3770 LGA1155 CPU Geforce GTX 660 Graphics card 16GB...
Hi there, For the last few weeks i have a little problem whit my laptop. I play Skyrim, wich uses steam to run it, sometimes it goes fine and i can play for several hours, sometimes my laptop crashes just a few min after i start playing. I can get 2 errors, the first one is a "Microsoft...
I am getting the above issue which seems to be causing me BSOD. I am not sure how to make make dump files.
I have included the files as required in the rules. I have a clean install with nearly no programs installed. I was getting the BSOD's with only W7 and MS Security essentials installed. I have installed a new ram stick, new PSU and two of everything else in the computer has already been...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 й Designer Media Ltd
All times are GMT -5. The time now is 02:14.
Find Us