Random BSOD's

usasma · 13 Feb 2012

Razer website isn't responding for me.

Not a problem removing the driver, that's why we're here. Here's how to remove the Razerlow.sys driver safely:
- download a fresh copy of the Razer driver from here (looks the same as your link): Razer Diamondback Windows 7 Driver v6.02
- uninstall the Razer software using Control Panel...Programs...Uninstall a program
Then do this:

- create a System Restore point.
- create a System Repair disc and ensure that it works. To do this, go to Start...All Programs...Maintenance...Create a System Repair Disc
- disable any startups that name Razerlow.sys using Autoruns (free from here: Autoruns for Windows )
- rename Razerlow.sys to Razerlow.BAD (it's probably in C:\Windows\System32\drivers)
- reboot and see if that fixes the problem(s)

- Then install the freshly downloaded copy of the Razer driver
- check to see if an outdated Razerlow.sys appears in the C:\Windows\System32\drivers folder
- monitor for further BSOD's

Jamy981 · 13 Feb 2012

Yes that is the link I found as well. Have done as you instructed, just playing the wait and see game.

Jamy981 · 13 Feb 2012

Juist had another 2 BSOD, first was a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Second was a SYSTEM_SERVICE_EXCEPTION.

I have even tried completely removing the Razer software/drivers and naming the Razerlow.sys > Razerlow.Bak and just using a run of the mill basic wired laptop mouse and still it Ble screened.

Anything else I can try?

Thank you for your quick responses.

usasma · 13 Feb 2012

According to the memory dumps, Razerlow.sys is still present (and loaded) in C:\Windows\System32\drivers.

As additional step(s):
- check in services.msc for any Razer services and if found, set them to Disabled
- check in Device Manager for the Razer device and uninstall it from there also (right click on it and select "Uninstall").

Then follow the steps from the previous post to remove Razerlow.sys - and then DON'T install the Razer drivers. Reboot a couple of times to be sure that the driver is gone - then see if it stops the BSOD's.

If the BSOD's continue after finally getting rid of the Razer stuff - then we start looking at your video sub-system.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


nvstor.sys        Fri Mar 19 16:45:11 2010 (4BA3E257)
nvstor64.sys      Fri Apr 09 05:22:41 2010 (4BBEF1E1)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys      Wed Apr 06 16:07:29 2011 (4D9CC801)
atikmpag.sys      Mon Dec 05 21:12:14 2011 (4EDD79FE)
RtHDMIVX.sys      Wed Jul 06 06:09:50 2011 (4E14346E)
atikmdag.sys      Mon Dec 05 21:52:23 2011 (4EDD8367)
nvmf6264.sys      Thu Mar 04 20:04:39 2010 (4B9058A7)
Razerlow.sys      Mon Nov 07 01:33:11 2005 (436EF527)
dump_nvstor64.sys Fri Apr 09 05:22:41 2010 (4BBEF1E1)
RTKVHD64.sys      Tue Aug 30 05:24:37 2011 (4E5CAC55)
NisDrvWFP.sys     Wed Apr 06 16:08:53 2011 (4D9CC855)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021412-16473-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Feb 13 19:07:01.751 2012 (UTC - 5:00)
System Uptime: 0 days 0:42:01.390
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::SubmitPresent+385 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  JagexLauncher.
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGCONTEXT::SubmitPresent+385
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`042c7fb5 fffff880`0926d770 00000000`00000000
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021312-17035-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Feb 13 18:12:08.185 2012 (UTC - 5:00)
System Uptime: 0 days 1:53:09.964
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+3dec1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+3dec1
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04ab9ec1 fffff880`05872568 fffff880`05871dc0
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Jamy981 · 14 Feb 2012

Reet, I have checked the services.msc, nothing related to Razer in there.
Uninstalled the Razer software, restarted the machine,
Used autoruns to disable the startup of Razer
Renamed Razerlow.sys > Razerlow.BAD
Used ccleaner to clean the registry
Restarted the computer twice and clean shutdown and boot but both instances of Razerlow are still in the drivers folder (from the first and second installs of Razer software.
Now my mouse doesn't work, so using the bog standard laptop mouse again.

Also upon researching this i found a forum with someone who has a similar problem with the razer drivers for the diamondback, uninstall the 2005 drivers, d/l the newest from razer which should be 2009 yet the 2005 ones get re-installed. will provide a link if I can find the forum again (got lost in a restart)

Also just looked in the regedit and the Razerlow file is still in:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Razerlow

thanks

Jamy981 · 14 Feb 2012

Yet another BSOD while i was at the shops, the computer was completely idle!

Bluescreenview says it was a PAGE_FAULT_IN_NON_PAGED_AREA

dump files attached

I am aware that perfmon reports that the mouse isn't working thats because there is no driver/software for it, I have now unplugged the mouse to see what happens.

Jamy981 · 14 Feb 2012

Another 3 BSOD's this afternoon all with differnet error codes, haven't attached the files, can do if you need them.

Any Ideas?

usasma · 14 Feb 2012

If the razerlow.sys is still present and you can't get rid of it - the only alternative that I can see is a backup, wipe and reinstall of Windows. This time using only the latest version of the Razer drivers.

Jamy981 · 15 Feb 2012

Sorry for the delay in reply, was V-Day yesterday afterall, (oh what fun!)
Any way, I have work this evening so I will wipe this test HDD tomorrow and reinstall Win7 without the razer mouse plugged in. Don't really care about the mouse, just want a stable system.

usasma · 15 Feb 2012

Not a problem, let us know how the test comes out (I'm wondering about the possibility that there may be a hardware problem with the Razer mouse also)

Good luck!

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