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Windows 7: Computer Randomly Freezes New Build - Ongoing Problem

13 Feb 2012   #1

MS Windows 7 Home Premium 64-bit SP1
Computer Randomly Freezes New Build - Ongoing Problem

- 64bit
- Windows 7 Home Premium (Retail Version)

I have attached the reports!!

Hello everyone,

I have been having problems with my new build for a while now. At first it was BSOD's randomly and I got a tech guy to come in and after testing the memory and hardrives he said it must be the motherboard so I got a replacement from ASUS. I put everythign back together and it STILL randomly freezes!!

The problem is that is will randomly freeze (more likely playing games but has happened just having Google Chrome open) and if sound is on it will loop through around a second of sound (even if there was no sound).

I installed the latest firmware for my SSD and it was running fine for a while but it has started crashing again.

What I have done so far:

- Updated firmware for SSD
- Uninstalled Norton Security (as I saw suggested in threads)
- Installed all newer drivers from manufacturer's websites
- Scanned my comp with Malwarebytes Anti-Malware

I have no idea what to do now so ANY advice is helpful right now thanks!

My System SpecsSystem Spec
13 Feb 2012   #2

Win 8 Release candidate 8400

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec

 Computer Randomly Freezes New Build - Ongoing Problem

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