Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD in need of help

13 Feb 2012   #1

window7 32-bit OS
BSOD in need of help

BSOD message is like thi:


Attachment 198127

My System SpecsSystem Spec
13 Feb 2012   #2

Win 8 Release candidate 8400

Most of these were related to a video card reset (called a BCC 116)

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Next, Old drivers.

PxHelp20.sys    10/28/2003 1:25:49 PM    0x88b27000    0x88b2bbc0            0x00004bc0    0x3f9eb4ad                    
GEARAspiWDM.sys    4/8/2008 2:15:38 PM    0x8f023000    0x8f025700            0x00002700    0x47fbc45a                    
AGRSM.sys    11/10/2008 9:56:37 AM    0x94030000    0x94136000            0x00106000    0x49184ba5                    
L1C62x86.sys    4/1/2009 12:07:46 AM    0x8dbd6000    0x8dbe6000            0x00010000    0x49d2f6a2                    
igdkmd32.sys    5/6/2009 1:13:40 PM    0x8f02e000    0x8f52b000            0x004fd000    0x4a01d354                    
amdxata.sys    5/19/2009 12:57:35 PM    0x88ad9000    0x88ae2000            0x00009000    0x4a12f30f
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Finally, SPTD.SYS

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place
My System SpecsSystem Spec

 BSOD in need of help

Thread Tools

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:23.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App