Windows 7 64 bit - BSOD 3 times today!

Hi, first post!

Wife was surfing earlier today and 3 times she encountered the BSOD. I've done as many checks as you would expect from an aged pensioner!

System: Dell Inspiron ONE 64 bit AMD about 2 years old. Came with Windows 7 Home Premium all pre-installed to which I have added SP1. The system is otherwise pretty much as it arrived.

Both required files are too large to attach to this post and therefore, I have linked them as suggested.

Windows_NT6_BSOD_jcgriff2.zip

and

System Health Report.html

I should be most grateful for any advice or suggestions as to how I can eliminate these occurrences in future.

Thanks

Several issues


1-Most of these were related to whats called a BCC116 (video reset)

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help

STOP 0x116: VIDEO_TDR_ERROR troubleshooting


2-Reeally old drivers

Code:

facap.sys    9/24/2008 9:34:31 PM    fffff880`04585000    fffff880`045be000            0x00039000    0x48daf8b7                    
s0017mdfl.sys    9/30/2008 4:04:47 PM    fffff880`061f7000    fffff880`061ff000            0x00008000    0x48e2946f                    
s0017mdm.sys    9/30/2008 4:05:03 PM    fffff880`046a0000    fffff880`046c8000            0x00028000    0x48e2947f                    
s0017cr.sys    9/30/2008 4:07:40 PM    fffff880`05e23000    fffff880`05e2c000            0x00009000    0x48e2951c                    
s0017unic.sys    9/30/2008 4:07:53 PM    fffff880`03bca000    fffff880`03bf1000            0x00027000    0x48e29529                    
s0017nd5.sys    9/30/2008 4:08:06 PM    fffff880`059f1000    fffff880`059fd000            0x0000c000    0x48e29536                    
s0017wh.sys    9/30/2008 4:09:26 PM    fffff880`064eb000    fffff880`064f4000            0x00009000    0x48e29586                    
s0017bus.sys    9/30/2008 4:09:38 PM    fffff880`04681000    fffff880`046a0000            0x0001f000    0x48e29592                    
s0017mgmt.sys    9/30/2008 4:11:23 PM    fffff880`02c88000    fffff880`02cac000        s0017mgmt.sys+2c32    0x00024000    0x48e295fb                    
s0017cm.sys    9/30/2008 4:12:55 PM    fffff880`046c8000    fffff880`046d0000            0x00008000    0x48e29657                    
s0017obex.sys    9/30/2008 4:13:08 PM    fffff880`059bd000    fffff880`059e0000            0x00023000    0x48e29664                    
PxHlpa64.sys    6/23/2009 6:16:35 PM    fffff880`01061000    fffff880`0106ce00            0x0000be00    0x4a416253

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


3-AVG


AVG can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

Unbelievably quick response! Thanks ever so much.

I think my son installed AVG while I already have MSE. Both are active. I hadn't noticed AVG was active because it is a free version and therefore only runs on demand.

I will turn it off as suggested and monitor for a few days.

Kind regards.

Odessite said:

Unbelievably quick response! Thanks ever so much.

I think my son installed AVG while I already have MSE. Both are active. I hadn't noticed AVG was active because it is a free version and therefore only runs on demand.

I will turn it off as suggested and monitor for a few days.

Kind regards.

We aim to please. Let us know if you need help.

Just an update here as promised.

So far, computer up all day and yesterday since turning off AVG but leaving the mail scanner operative.

I recall now my son installed AVG to remove a troublesome threat that MSE passed over.

I prefer MSE having used it for a couple of years without any problem. Perhaps not the right place to post but can anyone advise whether MSE checks incoming emails?

If so, I can then remove AVG altogether.

Thanks.

Odessite said:

Just an update here as promised.

So far, computer up all day and yesterday since turning off AVG but leaving the mail scanner operative.

I recall now my son installed AVG to remove a troublesome threat that MSE passed over.

I prefer MSE having used it for a couple of years without any problem. Perhaps not the right place to post but can anyone advise whether MSE checks incoming emails?

If so, I can then remove AVG altogether.

Thanks.

Glad you are working, I dont use MSE so I cant help, but you can probably find out by asking in the system security section.