BSOD playing Red Faction/other Games, related to win32k.sys


  1. Posts : 3
    Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD playing Red Faction/other Games, related to win32k.sys


    Hi Sevenforum Members,
    i hope you can help me with my PC problems.
    My System:
    Windows 7 64 Ultimate OEM Version (Installed myself)
    - What is the age of system (hardware)?
    Just recently bought a new mainboard,cpu,memory
    - What is the age of OS installation (have you re-installed the OS?)
    Reinstalled with the new hardware.

    I already took some of your recommended tests to find out what is wrong. But i have not been sucessful yet.
    I identified the FNETTBOH_305.sys as a problem with driver verifier. It got rid of it and my PC is already running a lot more stable.

    My PC is often crashing with a BSOD when playing games. It has not happend if just browsing the Web or anything else not related to 3D graphics so I suppose the first problem is solved.

    I made a zip file as described. I hope I did everything correct.

    If you have any idea what causes the BSODs please get in touch.

    Sincerely Alexander
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Your BSODs were caused by the Creative Audio/Sound Blaster Driver
    Update that driver & associated software
    Creative Worldwide Support

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800030a072c, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032cb100
     0000000000000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!KeWaitForSingleObject+17c
    fffff800`030a072c 4c8938          mov     qword ptr [rax],r15
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  svchost.exe
    
    TRAP_FRAME:  fffff8800a8384f0 -- (.trap 0xfffff8800a8384f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800d3a6ee0
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800030a072c rsp=fffff8800a838680 rbp=0000000000000000
     r8=fffff78000000008  r9=0000000000000000 r10=0000000000000000
    r11=fffff880037e4180 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!KeWaitForSingleObject+0x17c:
    fffff800`030a072c 4c8938          mov     qword ptr [rax],r15 ds:c8b0:00000000`00000000=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030981e9 to fffff80003098c40
    
    STACK_TEXT:  
    fffff880`0a8383a8 fffff800`030981e9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0a8383b0 fffff800`03096e60 : 00000000`00000010 fffff8a0`04abacac fffff800`032ce500 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`0a8384f0 fffff800`030a072c : fffffa80`0ed9c8b0 00000000`00000000 fffffa80`0d3a6b30 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`0a838680 fffff800`0306b61e : fffff880`0a838700 fffff800`00000022 fffffa80`0e83f000 fffffa80`0e83f000 : nt!KeWaitForSingleObject+0x17c
    fffff880`0a838720 fffff800`030ab1c5 : 00000000`00000001 00000000`00000000 00000000`00000000 fffff880`0a8389e8 : nt!KiAcquireFastMutex+0x4e
    fffff880`0a838760 fffff880`0697f2c2 : fffffa80`0ed9cae8 fffffa80`0ed9cb30 00000000`00000010 fffff880`0697f1d8 : nt!ExAcquireFastMutex+0x45
    fffff880`0a838790 fffffa80`0ed9cae8 : fffffa80`0ed9cb30 00000000`00000010 fffff880`0697f1d8 00000000`00000000 : ctaud2k+0x772c2
    fffff880`0a838798 fffffa80`0ed9cb30 : 00000000`00000010 fffff880`0697f1d8 00000000`00000000 00000000`00000000 : 0xfffffa80`0ed9cae8
    fffff880`0a8387a0 00000000`00000010 : fffff880`0697f1d8 00000000`00000000 00000000`00000000 00000000`00000010 : 0xfffffa80`0ed9cb30
    fffff880`0a8387a8 fffff880`0697f1d8 : 00000000`00000000 00000000`00000000 00000000`00000010 fffffa80`0840da10 : 0x10
    fffff880`0a8387b0 00000000`00000000 : 00000000`00000000 00000000`00000010 fffffa80`0840da10 fffffa80`0ed9c8b0 : ctaud2k+0x771d8
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ctaud2k+772c2
    fffff880`0697f2c2 ??              ???
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  ctaud2k+772c2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ctaud2k
    
    IMAGE_NAME:  ctaud2k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4be16bc4
    
    FAILURE_BUCKET_ID:  X64_0xA_ctaud2k+772c2
    
    BUCKET_ID:  X64_0xA_ctaud2k+772c2
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    First of all, thank you for your advice!

    I found a newer Version on the Creative Homepage. Strangely the Autoupdate did not show it to me?!
    Old Version was: 6.0.100.1015 from 04.11.2011
    New Version: 6.0.100.1022 from 28.11.2011

    I will try and see if this resolves my problem and get back in touch.
    Have a pleasent day.
    Alexander
      My Computer


  4. Posts : 3
    Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Hi, I hope you can help me again. Sadly I still received another bluescreen today. But it was about the dxgkrnl.sys. I have attached everything again and hope someone can give me another hint what is wrong

    Things I remember I changed from the last one:
    -The Creative Sound driver
    -The newest ATI graphic driver
    -deactivated the integrated INTEL graphics device
      My Computer


  5. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #5

    dxgkrnl.sys is related to your graphics card & its driver. Reinstalling those could fix your problem.
      My Computer


 

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