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Windows 7: BSOD error after (nearly) completing Turbo Tax

15 Feb 2012   #1

Windows 7 Ultimate
BSOD error after (nearly) completing Turbo Tax


I have a BSOD problem and need help. I'm not sure if it is directly related to Turbo Tax but this is the program that triggers the BSOD. I've had issues with this system on and off for a while, but this is the first time I've had a BSOD repeatedly, and my basic troubleshooting has not helped. I would very much appreciate any help on this. My dmp zip is attached.

Thanks in advance!

- Windows 7 x86 - Windows 7 original installed OS on the system - Full retail version - 2 years old on most of the hardware (HD that OS is installed on is older) - Age of installation: the same as above

My System SpecsSystem Spec
15 Feb 2012   #2

Win 8 Release candidate 8400

Virtually all of these were Related to MpFilter.sys Microsoft Malware Protection Driver. Either Bitdefender or Microsoft Security Essentials. Stop using bit-defender, if MSE re-install it and update to SP-1.

I would also run these two tests.

These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec

 BSOD error after (nearly) completing Turbo Tax

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