BSOD at random times on new laptop

chuy · 16 Feb 2012

Hi sevenforums,

I bought a Toshiba Satelite laptop last month and everything was working fine up until 2 or 3 days ago. Since then I have had a few BSOD messages, all when I've been doing different things (surfing the internet, playing Football Manager etc.)

I was wondering if you'd be able to help me find a solution for this, whether that be take the laptop back or a fix you guys could help me with.

The laptop is Windows 7 Home Premium, x64, OEM. The laptop was bought at the begining of January and I have not altered the OS.

The files I hope you will find the answer in are included :)

Thanks alot in advance, Chuy :)

bassfisher6522 · 16 Feb 2012

My first thought; is it getting to hot or excessively warm to the touch? There could be something logged in the fans causing it not to cool properly....a small piece of paper can do this.

chuy · 16 Feb 2012

Nothing that I can see in the fan on the side.

Since turning my laptop back on some things don't seem to be working (such as Facebook. The chat bar at the side just says loading and you can't view comments on it etc.)

The errors started happening after I logged onto a network I have never been on before. It was a university network as my friends at university and I was visiting, it wasn't a random network or anything like that.

mgorman87 · 16 Feb 2012

Crashes are blaming your Windows network drivers. It's most likely either your Realtek network drivers or your AV.

I see you have AVG and McAfee installed. You should never have two AV installed at the same time as they conflict with each other.

Please remove both and install MSE for testing purposes
AVG - Download tools and utilities
How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)

Microsoft Security Essentials - Free Antivirus for Windows

Code:

dtsoftbus01.sys Mon Oct 17 08:12:30 2011 (4E9C1BAE)

Remove Daemon Tools. The driver is known to cause problems

Code:

Rt64win7.sys Thu Jan 13 06:57:19 2011 (4D2EE89F)

Update your Realtek driver - http://218.210.127.131/downloads/dow...&GetDown=false

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb 16 18:45:31.041 2012 (UTC - 5:00)
System Uptime: 0 days 2:12:55.087
*** WARNING: Unable to verify timestamp for NETIO.SYS
*** ERROR: Module load completed but symbols could not be loaded for NETIO.SYS
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : NETIO.SYS ( NETIO+11b2d )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO+11b2d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb 15 11:22:11.524 2012 (UTC - 5:00)
System Uptime: 0 days 5:47:12.570
*** WARNING: Unable to verify timestamp for NETIO.SYS
*** ERROR: Module load completed but symbols could not be loaded for NETIO.SYS
*** WARNING: Unable to verify timestamp for afd.sys
*** ERROR: Module load completed but symbols could not be loaded for afd.sys
Probably caused by : NETIO.SYS ( NETIO+11b2d )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO+11b2d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

chuy · 17 Feb 2012

I have uninstalled Daemon Tools, McAfee and AVG and have installed MSE.

The one thing I don't know how to do is update my Realtek driver. How do I do this?

Thanks for the help guys, I really appreciate it :)

mgorman87 · 17 Feb 2012

Go into device manager and find your network device and right click and update driver and point to where you extracted the zip you downloaded

chuy · 20 Feb 2012

OK i've done the driver thing now.

I think that it was the two Anti-Viruses doing it, because after I removed them it stopped BSOD.

Thanks alot for all your help so far.

Before I go (and hopefully never have to come back with an issue again) what is the best free anti virus I can install? Is there any better than AVG?

Thanks alot, Chuy

bassfisher6522 · 21 Feb 2012

MSE....

Microsoft Security Essentials - Free Antivirus for Windows