BSOD after completing clean install win7 64

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  1. Posts : 10
    Windows 7 Home Premium 64bit
       #1

    BSOD after completing clean install win7 64


    Hello,

    I recently completed a new build consisting all new hardware. Everything has gone fine until I installed windows. I am using,

    -x64, (however I notice a program files x86 on the local disk as well but not sure
    if it has anything to do with my problem, new to building my own system.)
    -an OEM version that I purchased from a local computer store.
    -the system is brand new.
    -Windows 7 Home Premium 64bit SP1 (will be upgrading to ultimate when the system is stable.)
    -Intel i5-2500k
    -Asrock z68 extreme3 gen3
    -G.SKILL Ripjaws Series 8gb ddr3 1333
    -EVGA 01G-P3-1556-KR GeForce 550 Ti
    -Intel 320 Series SSDSA2CW080G3K5 80GB Sata II MLC
    -Seagate ST500DM002-1BC142 500GB 7200
    -Corsair GS600


    I am experiencing BSOD whenever I have the system powered down for more than 30 mins. If i restart, or shutdown and turn back on before this 30 min window the system loads up no problem. As time passes and I reboot frequently the system finally would get to a point where it wouldn't even load. I ran memtest the previous night with zero errors after completing 9 passes.

    I switched the memory configuration to slots A2_B2 after realizing last night that is what the mobo manufacturer recommended. I then performed a clean install after resetting the CMOS, switched SATA from IDE to AHCI (Using an ssd, with current firmware and drivers) I have the most current drivers for the chipset, graphics, mobo.

    I didn't get a blue screen this morning, just when I booted the os loaded a repair windows option/start windows normally. It auto defaulted to repair and attempted to load but never got past the black screen with the loading bar. I rebooted and selected "start windows normally" and now I am using the system to create this post.

    Below is the attachment including my dump files and system health report,

    Attachment 198935

    Any help with this would be appreciated.

    Thanks,
    Donald
      My Computer


  2. Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    I stepped away for about two hours after shutting down my system. I turned it back on and recieved an error,

    stop:0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF800033BA340,0x0000000000000000,0xFFFFFFFFFFFFFFFF)

    this is the most recent dump file zip, Attachment 198947
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #3

    Your report contained no dump files. Make sure minidumps are enabled by following Dump Files - Configure Windows to Create on BSOD OPTION ONE part 6. Also, do not run any cleanup tools/utilities after a crash report is generated as these can delete the .dmp files created.
      My Computer


  4. Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    I followed the steps to enable minidumps. After bsod upon startup I was following the steps within the sticky thread and was unable to run the .exe file as admin. It kept popping up an error. However I created a minidump folder before shutting down and this is what was displayed within.

    Attachment 199212

    Any help will be appreciated.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    Code:
    Loading Dump File [F:\Kingston\BSODDmpFiles\donjunam\Windows_NT6_BSOD_jcgriff2\021912-5959-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0300e000 PsLoadedModuleList = 0xfffff800`03253670
    Debug session time: Sun Feb 19 19:29:36.630 2012 (GMT-7)
    System Uptime: 0 days 0:00:06.848
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff800033701f8, fffff880035b6868, fffff880035b60c0}
    
    Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveKeyHash+4c )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800033701f8, The address that the exception occurred at
    Arg3: fffff880035b6868, Exception Record Address
    Arg4: fffff880035b60c0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!CmpRemoveKeyHash+4c
    fffff800`033701f8 488b01          mov     rax,qword ptr [rcx]
    
    EXCEPTION_RECORD:  fffff880035b6868 -- (.exr 0xfffff880035b6868)
    ExceptionAddress: fffff800033701f8 (nt!CmpRemoveKeyHash+0x000000000000004c)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff880035b60c0 -- (.cxr 0xfffff880035b60c0)
    rax=0075006c006f0056 rbx=fffff8a000ecbde8 rcx=0075006c006f005e
    rdx=0000000000000273 rsi=fffff8a000023410 rdi=fffff8a000ecbd00
    rip=fffff800033701f8 rsp=fffff880035b6aa8 rbp=00000000854280df
     r8=000000007735940e  r9=000000000e0cecd1 r10=fffff8a000ecbcc0
    r11=fffff8a000ecbdf8 r12=fffff8000328b600 r13=fffff8a000023410
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!CmpRemoveKeyHash+0x4c:
    fffff800`033701f8 488b01          mov     rax,qword ptr [rcx] ds:002b:0075006c`006f005e=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032bd100
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    nt!CmpRemoveKeyHash+4c
    fffff800`033701f8 488b01          mov     rax,qword ptr [rcx]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff80003370696 to fffff800033701f8
    
    STACK_TEXT:  
    fffff880`035b6aa8 fffff800`03370696 : fffff8a0`00ecbde8 00000000`854280df fffff8a0`00023410 00000000`00000000 : nt!CmpRemoveKeyHash+0x4c
    fffff880`035b6ab0 fffff800`0335071f : fffff8a0`00ecbde8 fffff800`0336ebf0 fffff800`0322b2b8 fffff800`0304809d : nt!CmpCleanUpKcbCacheWithLock+0x52
    fffff880`035b6ae0 fffff800`0336ede1 : fffff8a0`00ecbde8 00000000`4c6576ee fffff8a0`00023410 00000000`00000000 : nt!CmpDereferenceKeyControlBlockWithLock+0x13f
    fffff880`035b6b10 fffff800`03095001 : fffff800`0322b2b8 fffffa80`06d9d680 00000000`00000000 00000000`00000657 : nt!CmpDelayDerefKCBWorker+0x1f1
    fffff880`035b6b70 fffff800`03325fee : 00000000`00000000 fffffa80`06d9d680 00000000`00000080 fffffa80`06d249e0 : nt!ExpWorkerThread+0x111
    fffff880`035b6c00 fffff800`0307c5e6 : fffff880`03365180 fffffa80`06d9d680 fffff880`0336ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`035b6c40 00000000`00000000 : fffff880`035b7000 fffff880`035b1000 fffff880`035b68a0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!CmpRemoveKeyHash+4c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    STACK_COMMAND:  .cxr 0xfffff880035b60c0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_nt!CmpRemoveKeyHash+4c
    
    BUCKET_ID:  X64_0x7E_nt!CmpRemoveKeyHash+4c
    
    Followup: MachineOwner
    ---------
    Possible causes are Memory problems... BIOS... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
    Thanks to Dave76 for help understanding possible causes.



    update the following driver
    Code:
    bcmwl664	fffff880`048a3000	fffff880`049e7000	Thu Mar 26 19:06:57 2009 (49cc26b1)	00146e02		bcmwl664.sys
    This is the Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card, and the driver can be found through Broadcom.com - Downloads



    If you are overclocking any hardware, please stop.



    Read through what usasma has to say in the Quote: within post #2 of BSOD / System crash / reboot playing Star wars the old republic regarding SSD drives.
      My Computer


  6. Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Thanks to you both for the quick response. I will keep this thread updated with any new information following your suggestions.
      My Computer


  7. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #7

    It appears you have the Cold Boot issue, usually blamed on RAM and/or motherboard.
    Did you download all your motherboard drivers from their website?

    Did you run memtest86+?

    Sometimes with more than 4GB RAM you will need to make some RAM settings adjustments.
    First we need some information.
    Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
    For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
    How to Post a Screenshot in Seven Forums

    Have you been checking your temperatures?
    Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
    Let us know the minimum and maximum temps you get.

    Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
    This is important in order to make RAM settings adjustments.
      My Computer


  8. Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    I loaded the drivers that came on the disk with the mobo, I will be updating all the mobo drivers from the manufacturers website.

    I will run memtest86+ again overnight to see if anything new arises. I ran it previously for 10 hours with no errors. These are the snips you asked for,

    Attachment 199357

    Attachment 199359

    Attachment 199358

    Attachment 199360

    Attachment 199361

    As for the CPU temps,

    min 28,28,34,29
    max 38,39,45,38

    These are the voltages I pulled from my BIOS I was unable to locate integrated memory controller hopefully what I include will help,
    Vcore CPU fluctuated between 1.176 and 1.192 volts
    RAM as running at 1.582 Volts with min 1.198 and a max of 1.823
    PCH voltage 1.059
    CPU PLL 1.832
    VTT 1.047
    VCCSA .0925

    Let me know what you make of this. I do appreciate the help as this is very frustrating for me.
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    Start by manually setting your first four timings to 9-9-9-25 and set your command rate to 2T and see if it resolves the problem. Dave may also provide some information regarding your voltage settings.

    I am not as familiar with the voltage settings as I would like to be. Hopefully we can both learn. :)

    Alright, I read over some old posts by Dave regarding this. Test if the above timings and command rate provide stability first. If not, bump the VTT voltage to 1.15 V.
    Last edited by writhziden; 21 Feb 2012 at 00:21.
      My Computer


  10. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #10

    Good settings writhziden.
    That's what I was going to post, you can bump the VTT to 1.15v now.
    The integrated memory controller voltage is VTT, when you give this a bump it will help the RAM run stable.

    Looks like you have a beta BIOS version.
    Let's hold off on doing anything with that for now but, may come back to it later.

    Is the DRAM voltage set at 1.582v or is that the voltage currently and it is set to 'Auto'?
    If it's on 'Auto' then set it to 'Manual' and 1.55v.
      My Computer


 
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