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Win 7 will not shutdown after update, cannot use Sys Restore.
After a 12 file Windows update a couple of days ago my Win 7 64bit PC will only shut down from Safe Mode or from the desktop as long as I have not launched any programs. I have not checked every program but it seems as though after I have opened any of my common programs, Office 2010, FireFox etc and closed them then chose Shutdown the 'Shutting Down' screen appears with the revolving icon and will go no further, after 10 mins the screen has not changed.
I tried to do a System Restore but as the system will not shut down then System Restore cannot run on the reboot. A manual reboot did not work with System Restore as there was an error warning after startup.
Before the update I nearly always had a 'Windows is waiting for background programs to close' dark screen on shutdown, then shortly after the screen disappeared and windows shut down.
Any suggestions as to the possible cause/remedy? Perhaps the update and problem are a coincidence.
I have not installed any programs or made any driver updates for a while so have discounted these areas.
Mini Dump Zipped files attached. as per instructions on pc does not shut down thread, I hope these are the right files!
Last edited by Trapper; 19 Feb 2012 at 07:41.