BSOD when scanning for viruses

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  1. Posts : 101
    Windows 7 Home Premium x64
       #1

    BSOD when scanning for viruses


    Hello,

    I've been running microsoft security essentials for a while, and didn''t have any problems. Now I tried another virus scan, and i did see all kind of problems, so microsoft security essentials doesnt really work.

    But the problem is, I cant finish the scan, because i get a bsod during the scan. I've tried scanning with antimalwarebytes, same problem.

    Dump file is in attachments.

    Thanks in advance,

    Robert

    system specs:

    windows 7 home premium 64-bit
    amd athlon II x4 processor,
    ATI radeon hd 5770 video card,
    8 gb RAM
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    robertju1 said:
    Now I tried another virus scan, and i did see all kind of problems
    Hi Robert,

    What was the name of the other virus scanner that reported these problems?

    Regards,
    Golden
      My Computer


  3. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #3

    PC tools internet security, maybe better known as spyware doctor with antivirus.

    greetings,

    robertju1
      My Computer


  4. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #4

    Getting bsods now when not scanning, help please!
      My Computer


  5. Posts : 1,782
    Windows 7 Home Premium 64bit
       #5

    Please upload a report
    https://www.sevenforums.com/crashes-d...tructions.html


    Code:
    AODDriver2.sys Wed Jun 15 04:38:35 2011 (4DF86F8B)
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.
    Please uninstall the AMD OverDrive program as it can cause BSOD's on your system.
    If it's the stand-alone app, uninstall it via Control Panel...Programs...Uninstall a program
    If it's in the AMD VISION Engine Control Center, you can uninstall it using the AMD uninstall tool (or uninstall the entire AMD VISION Engine Control Center application through Control Panel

    If the device remains a problem in perfmon /report, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

    Code:
    dtsoftbus01.sys Mon Oct 17 08:12:30 2011 (4E9C1BAE)
    Remove Daemon Tools. It causes BSOD

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Feb 18 17:47:48.722 2012 (UTC - 5:00)
    System Uptime: 0 days 0:41:45.298
    Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  hpqtra08.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ExpInterlockedPopEntrySListFault16+0
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  6. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Done what u asked, I am still getting them. Here is the report.

    Thanks in advance,

    Robert
      My Computer


  7. Posts : 1,782
    Windows 7 Home Premium 64bit
       #7

    Just ran the crashes from 2012.

    PC Tools is blamed in a lot of the crashes. Please remove and replace with MSE

    Uninstall PCTools problems

    Microsoft Security Essentials - Free Antivirus for Windows

    Please run a system file check and hard drive scan
    SFC /SCANNOW Command - System File Checker
    Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

    Please run a memory test
    Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 12:40:41.228 2012 (UTC - 5:00)
    System Uptime: 0 days 0:12:42.805
    Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2b49
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 12:27:20.450 2012 (UTC - 5:00)
    System Uptime: 0 days 0:10:03.027
    Probably caused by : TfFsMon.sys ( TfFsMon+33cd )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  mbam.exe
    FAILURE_BUCKET_ID:  X64_0x3B_TfFsMon+33cd
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 11:47:58.963 2012 (UTC - 5:00)
    System Uptime: 0 days 0:04:05.166
    Probably caused by : PCTCore64.sys ( PCTCore64+29f91 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_PCTCore64+29f91
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 10:41:36.483 2012 (UTC - 5:00)
    System Uptime: 0 days 0:44:47.685
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFreeSnapshotsForFcb+53 )
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFreeSnapshotsForFcb+53
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 09:55:42.650 2012 (UTC - 5:00)
    System Uptime: 0 days 0:53:52.726
    Probably caused by : TfFsMon.sys ( TfFsMon+33cd )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_TfFsMon+33cd
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 09:00:48.273 2012 (UTC - 5:00)
    System Uptime: 0 days 0:32:27.476
    *** WARNING: Unable to verify timestamp for pctEFA64.sys
    *** ERROR: Module load completed but symbols could not be loaded for pctEFA64.sys
    Probably caused by : pctEFA64.sys ( pctEFA64+b13ef )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  pctsSvc.exe
    FAILURE_BUCKET_ID:  X64_0x3B_pctEFA64+b13ef
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 06:54:17.503 2012 (UTC - 5:00)
    System Uptime: 0 days 0:10:14.003
    Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x34
    FAILURE_BUCKET_ID:  X64_0x34_nt!ExAllocatePoolWithTag+537
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 06:43:11.353 2012 (UTC - 5:00)
    System Uptime: 0 days 0:19:28.930
    *** WARNING: Unable to verify timestamp for NETIO.SYS
    *** ERROR: Module load completed but symbols could not be loaded for NETIO.SYS
    Probably caused by : NETIO.SYS ( NETIO+6201 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_NETIO+6201
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sun Feb 19 06:22:18.863 2012 (UTC - 5:00)
    System Uptime: 0 days 0:42:32.753
    *** WARNING: Unable to verify timestamp for PCTCore64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
    Probably caused by : PCTCore64.sys ( PCTCore64+3b7a5 )
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID:  X64_0x24_PCTCore64+3b7a5
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Feb 18 19:02:14.432 2012 (UTC - 5:00)
    System Uptime: 0 days 0:57:16.009
    Probably caused by : ntkrnlmp.exe ( nt!KiSignalSynchronizationObject+4e )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSignalSynchronizationObject+4e
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Feb 18 18:02:29.120 2012 (UTC - 5:00)
    System Uptime: 0 days 0:13:34.697
    Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Feb 18 17:47:48.722 2012 (UTC - 5:00)
    System Uptime: 0 days 0:41:45.298
    Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  hpqtra08.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ExpInterlockedPopEntrySListFault16+0
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Feb 18 05:49:19.140 2012 (UTC - 5:00)
    System Uptime: 0 days 0:56:55.326
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+72d6 )
    BUGCHECK_STR:  0x19_22
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x19_22_nt!_??_::FNODOBFM::_string_+72d6
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Feb  9 16:27:49.954 2012 (UTC - 5:00)
    System Uptime: 0 days 1:54:30.531
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+49d1a )
    BUGCHECK_STR:  0x18
    FAILURE_BUCKET_ID:  X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+49d1a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    *** WARNING: Unable to verify timestamp for Unknown_Module_54bf3ad5`28a840b3
    *** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_54bf3ad5`28a840b3
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Wed Jan 25 10:05:09.911 2012 (UTC - 5:00)
    System Uptime: 0 days 5:12:54.113
    *** WARNING: Unable to verify timestamp for Unknown_Module_54bf3ad5`28a840b3
    *** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_54bf3ad5`28a840b3
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  0xD1
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Jan 21 10:46:36.154 2012 (UTC - 5:00)
    System Uptime: 0 days 3:23:57.731
    Probably caused by : ntkrnlmp.exe ( nt!RtlInsertEntryHashTable+73 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  BitTorrent.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlInsertEntryHashTable+73
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Sat Jan 14 12:45:15.032 2012 (UTC - 5:00)
    System Uptime: 0 days 4:51:58.219
    Probably caused by : memory_corruption ( nt!MiIdentifyPfn+317 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MiIdentifyPfn+317
    BiosReleaseDate = 08/24/2010
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  8. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Thank you very much!
    I don''t understand how seagate works, could u explain this to me?

    Thanks,
    Robert
      My Computer


  9. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #9

    You can go to the link mgorman87 posted above, scroll down to 'More Information', there are user guides you can D/L.

    mgorman87 said:
    Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
    More Information:
    Download User Guide
    View SeaTools for Windows tutorial (Flash)
    Firmware Recommendations for Barracuda 7200.11, ES.2 SATA, and DiamondMax 22 Drives
      My Computer


  10. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Thanks, didn't have any bsods yet!
    I still feel really dumb, because after searching the manual i still couldnt find what u said.
    Do u mean the short and long generic? Or tell me what u mean when u see the interface.

    Thanks,
    Robert
      My Computer


 
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