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Windows 7: BSOD Saving PDF, SYSTEM_SERVICE_EXCEPTION (3b) code c0000005

20 Feb 2012   #1

Windows 7 Ultimate x64
BSOD Saving PDF, SYSTEM_SERVICE_EXCEPTION (3b) code c0000005

I'm running Win 7 Ultimate 64-bit. I have been experiencing BSODs when I save a PDF that I downloaded, save a document as a PDF, or print to a PDF. This began after I installed Adobe Master Collection CS5.5 (no hardware changes at all). Until that time I had never had a blue screen under Win 7. Attached are my crash dumps and the other stuff the instructions said to include. All but one of those dumps came from a BSOD while saving a PDF. One (I can't remember which) happened while I wasn't interacting with the machine, but I had recently saved a PDF. Based on a dump analysis on one of the dumps, I changed my TdrDdiDelay (HKLM/SYSTEM/CurrentControlSet/Control/GraphicsDrivers) to 32, which worked for a few days. However, my latest crash is a SYSTEM_SERVICE_EXCEPTION (3b) with an indication that it was caused by an access violation (c0000005).

OS and machine are from fall of 2009. The OS hasn't been re-installed that I can remember. I believe it's an OEM OS.

Thanks in advance for any ideas!

My System SpecsSystem Spec
20 Feb 2012   #2

Win 7 Ultimate 64-bit. SP1.

* Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause. Yours is 2005.
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (notbefore).

If the above corrects your issue you may not need to do the following....

* These crashes may have been caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

If you have Raid update its Driver.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec

 BSOD Saving PDF, SYSTEM_SERVICE_EXCEPTION (3b) code c0000005

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