Kernel-Power 41 18 Times Last 7 Days

boatracer · 01 Feb 2012

I've been fighting with this since upgrading from XP to W7. The computer only restarts while playing games. I have the latest drivers, have disabled all my sound devices except the one I use and can't figure out why my computer randomly restarts. It's so frustrating and I can't seem to find any help with it.

Heres my event log from about 10 minutes ago when it happened last:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-02-01T23:10:19.584010600Z" />

<EventRecordID>9567</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Rob-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

Any help would be greatly appreciated.

mgorman87 · 01 Feb 2012

Please upload a report
https://www.sevenforums.com/crashes-d...tructions.html

boatracer · 01 Feb 2012

Attachment 196238

I hope i did this right, my first time. I couldn't get the perfmon / report to work for some reason.

mgorman87 · 01 Feb 2012

Code:

Event[4558]:
  Log Name: System
  Source: Disk
  Date: 2012-01-31T12:20:15.046
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rob-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Run a hard drive scan
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Code:

High Definition Audio Device       This device is disabled.    
AODDriver4.01    This device is not present, is not working properly, or does not have all its drivers installed.

If you are not using your HD Audio device then uninstall it instead of disabling it.

AODDriver belongs to AMD Overdrive. It can be apart of EasyTune or AMD Vision Control. Unistall the software as it can cause BSODs

I see your memory is running at 1600MHz. According to your motherboard specs, this speed isn't supported. Not sure if this is the problem.

"Support for DDR3 2000(OC)/1333/1066 MHz memory modules "

I'm seeing errors for your keyboard (request additional software). Did you keyboard come with any software? Or is it just a generic usb keyboard?

Also see that your NEC USB 3.0 drivers aren't installed. Download and install from GIGABYTE website - http://download.gigabyte.us/FileList...river_usb3.exe

You can also try a clean start up to see if the crashes continue
Troubleshoot Application Conflicts by Performing a Clean Startup

Run a memory scan to rule out bad memory
Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

boatracer · 01 Feb 2012

Thank you very much for the help.

My keyboard is a wireless Logitech MK 700, not sure if it came with software, I've had it awhile. I did go to the Logitech site and looked for software for it and I found Setpoint. Is that what I need or will the MS software work?

Each time I uninstall the HD Audio from Microsoft, when I reboot my computer it reinstalls it again. Any suggestions?

I do have my memory OC's to 1600, but I don't think that's the problem. When it's set to 1300 I still have the same error messages in my log and the same reboot problmes. It only happens when I play games.

mgorman87 · 01 Feb 2012

No. You don't need Setpoint. I was just pointing out things I saw in the report. Don't have to address it if you don't want to.

I guess just leave the HD Audio alone.

Continue with my other recommndations

boatracer · 01 Feb 2012

Thank you again for the help!

Can you tell me how to get rid of the AOD driver? I don't have easy tune installed, and I uninstalled AMD Overdrive. When I look, I still have that same error about AOD.

Thank you.

mgorman87 · 02 Feb 2012

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.
Please uninstall the AMD OverDrive program as it can cause BSOD's on your system.
If it's the stand-alone app, uninstall it via Control Panel...Programs...Uninstall a program
If it's in the AMD VISION Engine Control Center, you can uninstall it using the AMD uninstall tool (or uninstall the entire AMD VISION Engine Control Center application through Control Panel

If the device remains a problem in perfmon /report, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

boatracer · 02 Feb 2012

Thanks again for the help.

I did a clean install of Windows last night, made sure all the latest drivers and updates were installed and still had the random restart during gaming today. I was able to play longer than before, but it still happened.

I trying to use a process of elimination, AOD is not a problem any longer, it was removed during the install. I found just the amd drivers without the CCC utility. I do have my CPU and Ram OC'd to see if that is the problem.

Please take a look at the latest report and let me know if you see anything out of the ordinary. I'm not able to run the perfmon / report for some reason. Each time I try it says 'The Parameters are Incorrect'.

Thank you.

Attachment 196388

mgorman87 · 02 Feb 2012

Please remove any OC to see if crashes stop.

Also, since you did a fresh install and the crashes still occur, then it is most likely a piece of hardware, but which one, I don't know

I just noticed you never reported back the results of memtest. Have you run it yet?

I also would liek you to run prime95
Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95