hi there!! i'm done scanning and malwarebytes didn't detect any malicious items...
do i have to download and install all the 3 programs that you mention to monitor the temperatures?? do they automatically do the work or do i still need to run them to monitor temperatures??
I would download all three and see which seem to have accurate temperatures. If any give you idle temperatures below ambient (the temperature in the room the computer sits in), then that temperature software probably is not the most reliable for that sensor.
You will need to run them and watch them to monitor the temperatures. Some of them have logging features that may be used if the temperatures are accurate.
In one of your posts, provide both the temperatures when the computer is at idle and when it is under stress.
i tried to install the real temp but it won't...it says the processor detected is not supported... as for the other two... i really don't know how to use them but i'm running speccy and here's an image:
ok i'll try core temp.... and about hwinfo...i don't know this is good enough...
i need some help about using furmark coz i really don't know how to use it...
If the hwinfo readings are correct, and you are not doing any CPU intensive tasks (and probably even if you are doing intensive tasks), then your CPU temperatures are way too high. I would check your CPU thermal cooling devices: fans, thermal compound between CPU and heatsink, and the heatsink
Make sure you have the proper amount of thermal compound between the CPU and heatsink and that the fan is working properly.
ok but how should i exactly do that??
here's a snapshot of core temp...which shows about the same temperature as the hwinfo...
and i'm really not doing any intensive task at the moment..
Since it is a laptop, I guess you do not unless you are comfortable taking it apart. Just run the tests above and see what temperatures things max out at. Acer may have to fix it if you find the temperatures get too high.
For FurMark, just download and install it, then run through the stability test. See STOP 0x116: VIDEO_TDR_ERROR troubleshooting for steps to use FurMark and setup the logging and testing.
well i really don't have the courage to take it apart..i'm afraid i'll make the problem worse....so i'll just do what you told me to do...i'll get back to you after i'm done running the tests.
Thanks a lot for your help and for your patience!! :)
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