Getting random BSOD in Windows or usually while openinng DotA 2.

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  1. Posts : 21
    Windows 7 Ultimate 64bit
       #1

    Getting random BSOD in Windows or usually while openinng DotA 2.


    I'm getting random BSOD usually on the main menu of DotA 2. Sometimes my laptop restarts without any reason.. Sometimes in first boot of my laptop im getting black screen then I need to hard reset up to 4 times, then it will launch windows start up repair to have system restore. I'm not getting these for the past few days... I also reformat my laptop and still getting BSOD for opening DotA 2 on first attempt. Is it my ram/gpu/mobo? I just want to know if its a hardware problem or software so that I can return my laptop to the shop where i bought it.

    7 months old laptop. bought it last July 2011. 1 year warranty.

    My Laptop Specs
    Model: ASUS N43SL
    Processor i5 2.30GHz
    RAM: 8GB Gskill 1333MHz
    Video Card: GT540m
    Nvidia version: 285.62
    HDD: ST9500325AS
    Windows: Windows 7 64bit Ultimate SP1

    Here is my minidump. I hope you can help me so that I can return this to ASUS. Pls give me some advice.

    Thanks in advance!
      My Computer


  2. Posts : 306
    Windows 7 Ultimate x64
       #2

    Hello, welcome to SevenForums!

    The dump you've attached points to memory corruption, most likely caused by a driver but it can be bad RAM as well.

    Two tests I'd like you to run, Memtest and then Driver Verifier if Memtest comes back clean.

    Memtest:

    Read the following to test your memory for errors.

    Driver Verifier:

    Read the following to enable Driver Verifier. Use Driver Second if Memtest finds nothing, as it's likely a software / driver issue, we just aren't being told what it is, and hopefully Driver Verifier will than force a crash if it finds the violating driver.

    Before enabling Driver Verifier, my recommendation is to set a backup / restore point as in severe cases Driver Verifier can break your Windows. If you have difficulty getting into Windows, boot into Safe Mode and disable Driver Verifier there.
      My Computer


  3. Posts : 21
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    Thanks for the quick reply I'll post here after the test.
      My Computer


  4. Posts : 306
    Windows 7 Ultimate x64
       #4

    Sounds great :)
      My Computer


  5. Posts : 21
    Windows 7 Ultimate 64bit
    Thread Starter
       #5

    Hi! Im running the memtest86 now and it stuck at pass 4 92 percent is this normal? or just leave it until its finished?
      My Computer


  6. Posts : 306
    Windows 7 Ultimate x64
       #6

    What exactly do you mean it stops, has it frozen? It takes a little while to complete just one pass, if it's not frozen and you can see the % of the test rising, it is fine. If it has frozen, that's not good and there is an issue with your RAM, possibly voltages & timings related or just bad RAM itself.
      My Computer


  7. Posts : 21
    Windows 7 Ultimate 64bit
    Thread Starter
       #7

    I mean it stuck at pass 4 92 percent. I dont know if it has frozen. still at 92 percent pass 4 xD
      My Computer


  8. Posts : 306
    Windows 7 Ultimate x64
       #8

    To see if it's frozen try and hit the C key (configuration in memtest) and see if anything happens. Also, the "Test: %" should be moving, if it's not... most likely frozen.
      My Computer


  9. Posts : 21
    Windows 7 Ultimate 64bit
    Thread Starter
       #9

    I rerun the test and froze at pass 3 23 percent. Before I buy a new one is it possible the motherboard/slots of the ram has been damaged? What would be the best option about this? Is their any test for videocard/motherboard? Just to make sure that the motherboard/graphics card is ok and only the ram have been damaged. thanks..
      My Computer


  10. Posts : 306
    Windows 7 Ultimate x64
       #10

    Great question! Yes, it is always a possibility that the DIMM slots are the issue and not the RAM itself. Do you have any other slots to test the RAM in? If so, I'd recommend that before RMA'ing the memory itself.
      My Computer


 
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