BSOD running windows exp index, after installing a(known working gpu)

tyler123 · 28 Feb 2012

Hi, upgraded a family members pc thats used for playing oldish games but is only a year or so old, have gone from on board graphics(radeon 4200hd) to an nvidia 6600gt that was fine in another machine.

I uninstalled all display drivers first and also ran a driver cleaner in safe mode, before installing the drivers from the nvidia site. The pc is also not overclocked.
When i tried to run the windows experience index it failed while running the decoding part(?) and fails at the same point every time(more info below).Apart from this all seems well, i havent tried any games or anything but it runs pcmark06 through.
Any help would be greatfully recieved. I have(i hope) attached the zip files requested in bsod posting.

Bsod info:0x00000116 (0x84D13510,0x8D150AA2,0x00000000,0x00000002)
nvlddmkm.sys- address 8D150AA2 base at 8D006000, datestamp 4f347a28

Win 7 32bit
Gigabyte ga-ma785gm-ud2h
Athlon X2 4800+ skt AM2
1gb ddr2 800(memory upgade in the post)
500w psu
Nvidia 6600gt (3D1)

tyler123 · 28 Feb 2012

Been monitoring temps and they are fine also, and also not an overclocker(not this pc anyway)

Any help greatly appreciated

mgorman87 · 28 Feb 2012

All your crashes are STOP 0x116
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Do what it says in the troubleshooting guide and post your results here

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Tue Feb 28 12:05:01.293 2012 (UTC - 5:00)
System Uptime: 0 days 0:03:33.104
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 08/12/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA785GM-US2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Tue Feb 28 12:00:22.855 2012 (UTC - 5:00)
System Uptime: 0 days 0:35:58.791
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 08/12/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA785GM-US2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Tue Feb 28 11:23:42.742 2012 (UTC - 5:00)
System Uptime: 0 days 0:09:51.678
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 08/12/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA785GM-US2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Tue Feb 28 11:12:45.709 2012 (UTC - 5:00)
System Uptime: 0 days 0:52:00.644
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 08/12/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA785GM-US2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Tue Feb 28 10:19:38.760 2012 (UTC - 5:00)
System Uptime: 0 days 0:02:19.695
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 08/12/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA785GM-US2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``