BSOD 0X0000009F, "ntoskrnl.exe" at random times


  1. Posts : 6
    Windows Home Premium 64bit
       #1

    BSOD 0X0000009F, "ntoskrnl.exe" at random times


    I have a problem where I keep having the BSOD with the 0x0000009F error code saying that the file "ntoskrnl.exe" is the cause. I haven't been able to find any solutions which seem to work, I tried to update my drivers but that didn't work. My problem seems to be at random times, sometimes when I try to open a game or when I'm not doing anything. And since 'm not that great at solving computer problems I dont have any idea what to do. If anyone can help me to solve this problem, I would be happy to hear from you.

    My information

    Windows 7 is
    - x64
    - original installed OS
    - an OEM

    - What is the age of system (hardware)?
    I bought my laptop in the summer so i think it is approximately 7-8 months
    - What is the age of OS installation (have you re-installed the OS?)
    I did not change this so about 7-8 months.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Avast can be a contributing cause of BSOD'S .

    Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST.

    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    Not ntoskrnl.exe but rather mssmbios.sys which is a System Management BIOS driver. Please run a System file check and update the BIOS. Note; make sure you have a backup and restore point prior to updating the BIOS


    SFC /SCANNOW Command - System File Checker

    http://support.microsoft.com/kb/929833
      My Computer


  4. Posts : 6
    Windows Home Premium 64bit
    Thread Starter
       #4

    Ok I have done these 3 things, I uninstalled avast! before I made this post but I still had a map with a setup file in my program files map, don't know if I had to but I deleted it anyway. And I did the scan and it found nothing. If I get another BSOD with the BIOS update I'll post the info again. Anyway thank you for replying so soon.
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    Our pleasure.
    Good luck.
      My Computer


  6. Posts : 6
    Windows Home Premium 64bit
    Thread Starter
       #6

    Now I have a new problem: I can't turn off my laptop properly. Every time I try to turn off my laptop it stays on the shutting down screen and after a few minutes I get another BSOD. I tried to do the test again but halfway through I got another BSOD, any ideas?

    And while searching for them I found out that the minidumps that I have only go up to 3-1-2012 (dd-mm-yyy), so I can't give you them.
      My Computer


  7. Posts : 6
    Windows Home Premium 64bit
    Thread Starter
       #7

    After the day that I couldn't turn my laptop off decently I have had no trouble with anything anymore; I can turn my laptop off normally again and I haven't had a BSOD since (and I can game normally now, with would deteriorate over time first). If this changes again I will post a new thread.
      My Computer


  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #8

    Thanks for reporting back.
    Safe surfing too.
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    When you are satisfied that it is working properly please click the red triangle and ask that the thread be marked as solved
      My Computer


 

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