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Windows 7: Frequent Crashes with my Lenovo X201

02 Mar 2012   #1

Vista Home Premium SP1 64-bit
Frequent Crashes with my Lenovo X201

I have started to experience frequent crashes (freezes and sometime BSOD) with my x201. Nothing gets written to my minidump directory. I am unable to get the system to write to a memory.dmp file using the posted instructions.
The most frequent error message I get is:
The instruction at 0x00000000774CCB98 reference memory at 0x00000000719710B8. The required data was not placed into memory because of an I/O error status of 0xc000000e.

I ran memtest86 through 10 cycles with no errors. I am attaching the compressed output from the windows_NT6. As well as the perfmon report. As you will see I've disabled Bluetooth devices since the drivers weren't loading.

Any help would be appreciated.

My Configuration:
Windows 7 Pro 64-bit SP1
Intel Core i7 620M @ 2.67GHz
8.00 GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Graphics ThinkPad Display 1280x800 (1280x800@50Hz) Intel(R) HD Graphics
Crucial 250GB C300-CTFDDAA256MAG (SATA)

My System SpecsSystem Spec
02 Mar 2012   #2

Windows 7 Home Premium 64 Bit

tuneuputilitiesapp64.exe	c:\program files (x86)\tuneup utilities 2010\tuneuputilitiesapp64.exe	2964	8	200	1380	3/2/2012 11:38 AM	9.0.6010.7	815.31 KB (834,880 bytes)	7/8/2011 4:19 AM
tuneuputilitiesservice64.exe	c:\program files (x86)\tuneup utilities 2010\tuneuputilitiesservice64.exe	2556	8	200	1380	3/2/2012 11:38 AM	9.0.6010.7	1.34 MB (1,403,200 bytes)	7/8/2011 4:19 AM
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

To repair the damage done by the possible use of TuneUpUtilities, you will most likely need to do a Windows 7 Repair Install or revert to the factory system image after backing up any important data. However, you can try running SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
03 Mar 2012   #3

Vista Home Premium SP1 64-bit

Sorry I neglected to say I ran sic /scannow and it showed no errors, I already removed tuneuputilitie s. any other suggestions?
My System SpecsSystem Spec

03 Mar 2012   #4

Windows 7 Home Premium 64 Bit

What features of TuneUpUtilities did you use and how often?
My System SpecsSystem Spec
03 Mar 2012   #5

Vista Home Premium SP1 64-bit

I mainly used the feature that recommends tweaks to speed up start up and shut down. Periodically I used the registry clean utility. Also sometimes I used it to completely uninstall programs that usually leave behind files and folders.

It seems I may have at least partially solved the problem. It has been stable for 24 hours. I also ran prime95 for about 30 minutes without shutdown. I shut it down as the CPU was nearing 90C. I found 2 bluetooth peripheal devices under Other Devices devices showing no drivers loaded. I disabled both. This may have been it.

Any other stress tests you would recommend. I ran verifier for awhile with out any freezes or crashes.
My System SpecsSystem Spec
03 Mar 2012   #6

Windows 7 Home Premium 64 Bit

Glad you used TuneUpUtilites fairly judiciously. I am still concerned that the registry is not entirely intact and causing some of the problems you are experiencing.

Those are all good troubleshooting steps. Your temperatures are getting rather high, which could contribute to problems with the system. Based on your temperatures, is there a possibility of dust build up in the machine? Have you used a can of compressed air or a low pressure compressor to blow out the interior of the laptop?

To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.
My System SpecsSystem Spec

 Frequent Crashes with my Lenovo X201

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