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Black screen of death with mouse pointer - acer aspire 5732Z
Hi all
My mother in law has an acer aspire 5732Z, yesterday she was fiddling with the touch pad sensitivity and suddenly her screen went black. Each time she tries restarting, she gets the windows 7 startup screen, but just before getting to the log in screen, the screen goes black. The mouse pointer is still on the screen and she can hear that the computer is still on. But besides that, nothing can make it start up properly.
I have tried talking her through safe mode startup, but that didn't do anything. She has pulled out the battery and restarted, which does nothing either. What else can we try? This is less than 1 year old.
Thanks for any help