Lenovo T420 random freeze and shutdown

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  1. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit
       #1

    Lenovo T420 random freeze and shutdown


    Hi have had this problem with the laptop since i got it. Have tried updating all drivers and the system bios, which has seemed to reduce the frequency of the freeze and shutdown, and searched for solutions on the net but I seem to be going round in circles. Please assist me in finding out what the problem is and how i could fix it. I have attached the necessary files.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Antivirus Software:
    Code:
    egui.exe	c:\program files\eset\eset nod32 antivirus\egui.exe	6000	8	200	1380	3/2/2012 3:39 PM	4.2.71.2	2.12 MB (2,219,184 bytes)	1/12/2011 3:41 PM
    ekrn.exe	c:\program files\eset\eset nod32 antivirus\ekrn.exe	2508	8	200	1380	3/2/2012 3:38 PM	4.2.71.2	791.16 KB (810,144 bytes)	1/12/2011 3:41 PM
    Your most recent .dmp files were from October. Make sure you have your system enabled for generating dump files. Dump Files - Configure Windows to Create on BSOD OPTION TWO part 2. will configure them properly. Also, avoid using any disk cleaning software (CCleaner, Windows Disk Cleanup, etc.) after a crash occurs.
      My Computer


  3. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #3

    Thank you, followed your steps to the point will update on the situation. Sorry don't understand the Antivirus code, what should I do with it?
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    That is just so we know what antivirus you are using in case it causes conflicts. You do not have to do anything with it, and you probably will not have to. It is also so we know you are using antivirus software and are protected.
      My Computer


  5. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #5

    New


    Just had a recent shutdown, I have updated all the info. Sorry but please help again
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\sobhambi\Seven Forums\Seven Forums\030512-22651-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
    Machine Name:
    Kernel base = 0x83239000 PsLoadedModuleList = 0x833824d0
    Debug session time: Sun Mar  4 22:47:08.648 2012 (UTC - 7:00)
    System Uptime: 0 days 0:01:04.678
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {8ca03000, 2, 0, 833c98eb}
    
    *** WARNING: Unable to verify timestamp for PHCORE.SYS
    *** ERROR: Module load completed but symbols could not be loaded for PHCORE.SYS
    Probably caused by : PHCORE.SYS ( PHCORE+2e6e )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 8ca03000, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 833c98eb, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 833a2848
    Unable to read MiSystemVaType memory at 83381e20
     8ca03000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!ExSnapShotHandleTables+7d
    833c98eb 833800          cmp     dword ptr [eax],0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  8dcc3194 -- (.trap 0xffffffff8dcc3194)
    ErrCode = 00000000
    eax=8ca03000 ebx=88fa9a10 ecx=00000000 edx=833744f0 esi=8d9093f0 edi=8ca01b40
    eip=833c98eb esp=8dcc3208 ebp=8dcc3230 iopl=0         nv up ei ng nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
    nt!ExSnapShotHandleTables+0x7d:
    833c98eb 833800          cmp     dword ptr [eax],0    ds:0023:8ca03000=00000000
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 833c98eb to 8327a5fb
    
    STACK_TEXT:  
    8dcc3194 833c98eb badb0d00 833744f0 00000001 nt!KiTrap0E+0x2cf
    8dcc3230 833c9851 00000014 8dcc3250 00000014 nt!ExSnapShotHandleTables+0x7d
    8dcc3254 8345986f 00000014 af70fcec 8dcc36f0 nt!ExpGetHandleInformation+0x58
    8dcc36bc 83469df4 00000010 00000000 00000000 nt!ExpQuerySystemInformation+0x1665
    8dcc36d8 8327721a 00000010 8a9e63f0 00000014 nt!NtQuerySystemInformation+0x76
    8dcc36d8 83275be9 00000010 8a9e63f0 00000014 nt!KiFastCallEntry+0x12a
    8dcc3760 99e1de6e 00000010 8a9e63f0 00000014 nt!ZwQuerySystemInformation+0x11
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8dcc378c 99e1e092 b9500d20 142e2635 9af9b4bc PHCORE+0x2e6e
    8dcc37c8 99e1ec46 9af9b4bc b2e09b98 00000000 PHCORE+0x3092
    8dcc3c24 99e1da36 9af97e84 9af97e88 00000000 PHCORE+0x3c46
    8dcc3c50 83441fda 00000001 af70f6c0 00000000 PHCORE+0x2a36
    8dcc3c90 832ea1f9 99e1d982 9af975e0 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    PHCORE+2e6e
    99e1de6e ??              ???
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  PHCORE+2e6e
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: PHCORE
    
    IMAGE_NAME:  PHCORE.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e169d76
    
    FAILURE_BUCKET_ID:  0xA_PHCORE+2e6e
    
    BUCKET_ID:  0xA_PHCORE+2e6e
    
    Followup: MachineOwner
    ---------
    Caused by Lenovo RapidBoot Driver; would recommend uninstalling this software, at least to test. If it is necessary for the system, uninstall it and then re-install it. Create a restore point before uninstalling the software.


    Also, since this probably does not indicate the cause of the freezes/shutdowns, I would suggest doing some hardware tests.
    • Monitor temperatures during the following tests.
      Use the following programs to monitor the temperatures.


    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

      If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.

      Once these steps have been followed, it is safe to remove and replace components within your computer.
      My Computer


  7. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #7

    Many thanks writhziden. The problem seems to be resolved. Haven't had any issues with any hardware. It must have been the rapidboot.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    Thanks for the update. Glad things are running smoothly now. Feel free to mark the thread solved. :)
      My Computer


  9. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #9

    Hi again sorry to disturb. Everything seemed to be fine before but I am having many unexpected shutdowns. May you please help me again. Am I doing something wrong? I have tried to upload the necessary files, but I couldn't remember how to do it like the last time...
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Code:
    Event[102]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-05-03T21:50:28.419
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: BRY-CC664787
      Description: 
    The SIXAXIS/DUALSHOCK3 DX (USB) Beta service failed to start due to the following error: 
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    The above error occurs relatively frequently. It does not look critical, but may be worth removing the software. Is the service necessary for a device you have to run properly?


    Code:
    Event[56]:
      Log Name: Application
      Source: SideBySide
      Date: 2012-05-03T18:35:53.000
      Event ID: 59
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: BRY-CC664787
      Description: 
    Activation context generation failed for "C:\Program Files\Lenovo\Access Connections\AcCryptHlpr.dll".Error in manifest or policy file "C:\Program Files\Lenovo\Access Connections\AcCryptHlpr.dll" on line 0. Invalid Xml syntax.
    Uninstall and then re-install Lenovo Access Connections or contact Lenovo regarding this error. If the software is not provided through the Lenovo support site, you may be able to just remove the software entirely as it is likely not important for the system to run unless it is included in their support. Before removing any Lenovo software, I would recommend creating a system restore point first.


    Code:
    Event[112]:
      Log Name: Application
      Source: Bonjour Service
      Date: 2012-05-03T12:17:19.000
      Event ID: 100
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: BRY-CC664787
      Description: 
    Task Scheduling Error: Continuously busy for more than a second
    Uninstall and re-install your Apple software by following the steps in that link very carefully. It must be uninstalled in the correct order to uninstall properly.


    Code:
    Event[518]:
      Log Name: Application
      Source: Application Error
      Date: 2012-05-01T19:53:38.000
      Event ID: 1000
      Task: Application Crashing Events
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: BRY-CC664787
      Description: 
    Faulting application name: susetsched.exe, version: 0.0.0.0, time stamp: 0x4f63009f
    Faulting module name: USER32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba26
    Exception code: 0xc0000005
    Fault offset: 0x00023c71
    Faulting process id: 0x15f4
    Faulting application start time: 0x01cd27f5a03f7e1b
    Faulting application path: C:\Program Files\Lenovo\System Update\susetsched.exe
    Faulting module path: C:\Windows\system32\USER32.dll
    Report Id: de71560a-93e8-11e1-8cd7-0021cc664787
    Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
      My Computer


 
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