New lenovo desktop random BSOD (with Problem signature))

bbrrian · 05 Mar 2012

Hi all,

I bought lenovo H415 desktop last Friday. However, it started to have BSOD yesterday. It's my first time using Win7 system. Please help me figure out the problem is software conflict or hardware defect. Many thanks.

It's Win7 64bit OEM version.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1028

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF88002F64180
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030412-16208-01.dmp
C:\Users\hsiehph\AppData\Local\Temp\WER-30997-0.sysdata.xml

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zigzag3143 · 05 Mar 2012

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

bbrrian · 06 Mar 2012

Thanks for reminding.
I have uploaded an updated Minidump. Thank you!