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Windows 7: Multiple various BSOD's on new build

05 Mar 2012   #1
muckman

Windows 7 Home Premium 64bit OEM
 
 
Multiple various BSOD's on new build

Hello,

Got to be quick because I've already had a BSOD trying to post this. This is a new build. All new components. All kinds of error codes contantly. I've updated Bios, SSD firmware, all drivers I can find, did a clean reinstall of Win7, ran memtest86 twice (20 passes total) on both sticks no errors, ran chkdsk -no errors although I see one today from my bios resetting defaults to IDE instead of ACHI - my fault. Ran Driver Verifier and came up with a violation in Event Viewer but I don't know how to read it. And yes I wear ESD straps etc. when I work on it.

Also no overclocking / unlocking - everything is stock / default.

Sorry for the book. Any help is much appreciated. System specs are supplied.


My System SpecsSystem Spec
.
05 Mar 2012   #2
muckman

Windows 7 Home Premium 64bit OEM
 
 

Also to add Windows Update repeatedly fails on the same 6 updates. I've been able to install most of the updates but not all. When I try to download the Windows Update Installation Tool as a fix it actually crashes the system with a BSOD. I've tried at least a half-dozen times with same results.
My System SpecsSystem Spec
05 Mar 2012   #3
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Howdy,

If reinstalling Windows didn't resolve the problem, then most often we're looking at hardware malfunctioning. I did notice some very unusual behavior in a lot of the crashdumps that caused the BSODs that appear very hardware-specific. Though memory testing failed to provide any answers, I'm personally looking at what I call the dreaded "Trio of Trouble": PSU, Motherboard, or CPU. Unfortunately, unless you have proper tools like a multimeter and spare reliable hardware, it is very difficult to ascertain which of these three may be causing the instability just from software-based hardware testing. Given it's a new system with new components, I would not doubt we're dealing with hardware. It is very well possible one or more of the hardware you purchased needs to be RMA'd.

My best bet first is to get some voltage and temp readings. Grab HWInfo and turn it on with the Sensors only option checked. Then log two 30-minute sessions: one during idle, and another during high load. Note that if your system BSODs during one of the logging sessions, don't worry, the log will still be retained right up to the moment of the BSOD. Simply attach and send the logs as they are for evaluation.
My System SpecsSystem Spec
.

05 Mar 2012   #4
muckman

Windows 7 Home Premium 64bit OEM
 
 

Thank you for your reply. It is much appreciated. I have been suspecting that my PSU may not have enough amps for the video card on the rail it runs off of but with driver issues and all new hardware it's been hard not to suspect a number of things going on at once. I will run HWInfo and post results here. I will also pull my video card and see if that helps with any power issues. Thank you.
My System SpecsSystem Spec
05 Mar 2012   #5
muckman

Windows 7 Home Premium 64bit OEM
 
 

Here is an HWinfo log I was able to generate. It did crash while running it.
My System SpecsSystem Spec
05 Mar 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by muckman View Post
Hello,

Got to be quick because I've already had a BSOD trying to post this. This is a new build. All new components. All kinds of error codes contantly. I've updated Bios, SSD firmware, all drivers I can find, did a clean reinstall of Win7, ran memtest86 twice (20 passes total) on both sticks no errors, ran chkdsk -no errors although I see one today from my bios resetting defaults to IDE instead of ACHI - my fault. Ran Driver Verifier and came up with a violation in Event Viewer but I don't know how to read it. And yes I wear ESD straps etc. when I work on it.

Also no overclocking / unlocking - everything is stock / default.

Sorry for the book. Any help is much appreciated. System specs are supplied.
The majority of these are memory related (and verified). I would run memtest to confirm.


* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+
My System SpecsSystem Spec
05 Mar 2012   #7
muckman

Windows 7 Home Premium 64bit OEM
 
 

Thanks for your assistance. As I stated previously I have ran memtest86 twice 10 passes each time on both sticks simultaneously. MB only has 2 slots. Would it pass both sticks but fail one if only run on one? I would try it if it will get to the bottom of this. Would there still be a bad stick if it passed both twice?
My System SpecsSystem Spec
05 Mar 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by muckman View Post
Thanks for your assistance. As I stated previously I have ran memtest86 twice 10 passes each time on both sticks simultaneously. MB only has 2 slots. Would it pass both sticks but fail one if only run on one? I would try it if it will get to the bottom of this. Would there still be a bad stick if it passed both twice?

Memtest tests the ram and the mobo slots. If all passes in one slot, take a known good one and try the suspect slot.

Either Single stick passes
Together fails feels like a slot
My System SpecsSystem Spec
06 Mar 2012   #9
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Temps and voltages looked pretty solid, nothing out of the ordinary. I did notice all the voltages were slightly lower than they should be, but they're all well within the typical +/- 5% skew that I've looked for in voltage readings. Note this does not rule out your PSU, as it could still cause spontaneous voltage changes that aren't catched in this log. Be aware that PSUs especially can have a relatively high failure rate at purchase, especially the cheaper you go on em (wattage is not the only thing that judges price; quality of internal parts also determines reliability and price). Keep that in mind.

For more hardware tests, you can use the UBCD on some of your hardware. Note that Mersenne Prime Test (Prime95) is bugged in the latest version and will most likely not work. You can try OCCT or other alternatives. Other notable tests are Seatools for hard drives (all basic tests) and Video Memory Test (under Peripherals for some reason) for the GPU. Other than these and those you've already done, most likely your only other option is to start swapping hardware. My first suspicion would be the motherboard and PSU.

One last thing: don't rule out memory entirely. While Memtest86+ pulled up nothing, the Windows environment operates with memory entirely different than a rigid testing protocol, and problems may manifest in those conditions.
My System SpecsSystem Spec
06 Mar 2012   #10
muckman

Windows 7 Home Premium 64bit OEM
 
 

I've done the following since - ram memtest again one stick at a time, different slots - no errors, ran chkdsk again no errors. I removed the video card and it's drivers - no difference. I'm still getting regular bsods. Now Bluescreen reader shows ntfs.sys several times and for the first time I got a shutdown due to Hypertransport sync flood error which I read is due to voltage correct? I have RMA'd the power supply since I knew I needed one with more amps anyway. Any other ideas? I am over my head and at a loss. Thank you very much for any assistance.

Also a raid driver was mentioned but I can't get any usable downloads from Biostar. They are alway corrupt or in the SATA RAID case they need a floppy which I don't have. I loaded the chipset and sata drivers from the AMD site directly.
My System SpecsSystem Spec
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