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Windows 7: BSOD need help debugging, perhaps firefox issue

13 Mar 2012   #11

win 7 64x

so i finally got around to backing up my data and doing fresh install of win7, everything seemed fine, i started to download the win updates 100+ of them :P and got a bluescreen this is driving me nuts.

i was lucky enough that it was set up to write the dump file, i think it did a full one and was hoping you could look it over.

i guess its something hardware related. i ran memory test from repair disc and found no issues, going to try and error check my hard drives. please share any ideas you may have.

My System SpecsSystem Spec
13 Mar 2012   #12

Windows 7 Home Premium 64 Bit

Possible out of date drivers:
SiRemFil	fffff880`06bb9000	fffff880`06bc1000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`06b70000	fffff880`06b8a000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
Rt64win7	fffff880`05365000	fffff880`05397000	Thu Feb 26 02:04:13 2009 (49a65b0d)	000361a5		Rt64win7.sys
nvlddmkm	fffff880`0485d000	fffff880`05364b00	Thu May 14 14:48:07 2009 (4a0c8387)	00b1940a		nvlddmkm.sys
Update the above drivers.

Your 031312-19890-01.dmp may point to hardware. If updating drivers does not help, proceed with the following hardware steps:
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
14 Mar 2012   #13

win 7 64x

thanks for all those links, some very nice software in there.

i dont overclock.
i use couid hardware monitor to read my temp sensors, but could never get my vid card to show temps on any software program, so after much googling, i found out my video card uses some sort of proprietary temp sensor and needed asus smartdoctor to read them. i did the tests and didnt find any issues, the temp never went over 65c which seems pretty good.

i also ran the memtest tool, i was pretty sure i wouldnt get many if any errors, its pretty good ram, anyway did 6 passes and found nothing. got back into windows to run the prime stress test, ran it for a few hours found nothing, my cpu temps never went over 56 which is decent max for this processor is 62c as per amd.

I have been doing things that would have cause my pc to crash before, my uptime currently stands at just over 7 hours, no crashes, i think what might have done it was the hdd checking, it found two errors in two diff hdds that seemed insignificant, but i dont remember the system crashing since then.

ive included a zip of my cpuid logs, cpu max temp was 56 and dropped as soon as the i stopped the test. like 25 deg diff. also shows other info like voltages and such, not sure how to read into those.

im gonna try and download/install the windows updates and see what happens, im also going to run the video card tests again later, but things seem to be looking up.

in any case i want to thank you for helping me so much, this has been frustrating.
My System SpecsSystem Spec

14 Mar 2012   #14

Windows 7 Home Premium 64 Bit

You're welcome. I would suggest running the hard disk checks again if you have any more crashes. Make sure the drives are not constantly accumulating errors because this could indicate failure.

Best wishes you just had some hard disk errors that are now resolved!

Temperatures appear to be in acceptable limits, although I would feel more comfortable if your processor was getting to around 52 instead of 56 C.
My System SpecsSystem Spec
15 Mar 2012   #15

win 7 64x

56c was just the highest point, avg was around 50 or so i believe.

so i downloaded and installed all windows updates, everything went fine, left the computer off for a while and booted now, first thing i noticed is aero transparancy is now gone, strange, trying to figure out how to put it back on and i see i can troubleshoot this problem soon as windows is trying to check my video card driver/settings the system crashest, instant reboot, no prompts, msgs, nothing.

might be my vid card after all, gonna take it out and clean it carefully, i have an older one i can try meanwhile.

again thanks for your help, btw speccy is pretty damn cool.

removed the nvidia card plugged in my older ati card, removed the old nvidia drivers and what not, and the pc was still crashing, freezing, not dumps no blue screens. white van with men dress in white are knocking at my door :P

decided to reinstall windows again, with the first video card. 86 instead of 64 this time, so far so good, installing the nvidia drivers and win updates now.

edit 2:
system crashed while installing the cards drivers. decided to move the video card to another pcie slot to see what happens. as soon as i did that for some reason my bios wouldnt read a sata port, the one with the os hdd, not sure why, so i changed the cable and move the hdd to a diff port and was able to boot again. havent done any test, need to rest will try again later.
My System SpecsSystem Spec
15 Mar 2012   #16

Windows 7 Home Premium 64 Bit

Alright, thank you for posting back the steps. Let us know how the system is responding at your earliest convenience. :)
My System SpecsSystem Spec
16 Mar 2012   #17

win 7 64x

i was able to download and install all of the win updates and subsequent updates as well, so far no issues, i extracted and moved files between hard drives while watching some video and no issues, i think that pcie slot was messing up, anyway to trouble shoot that kind of thing?

speccy says this port is x4 and i think the previous one was x16, not sure how this happened or why just glad to see that the system seems stable, going to have to re install win7 again on 64 to be able to use all my ram which sucks but im happy the issue seems fixed.
My System SpecsSystem Spec
16 Mar 2012   #18

Windows 7 Home Premium 64 Bit

It could be the slot. I have also seen x4 work over x16 if the power supply unit (PSU) is not able to handle the graphics card installed. The best way to test would be to find another PSU that has a high enough rating for your system and see if the x16 then works. You could try borrowing a PSU from a friend. :)
My System SpecsSystem Spec
17 Mar 2012   #19

win 7 64x

I actually did consider the psu being an issue, its 600w i found a psu calculator tool online and entered all my components and it said it was like 500w so i dunno if thats the issue, i dont know anyone with a higher wattage psu and i dont have cash to upgrade right now. i dont think using 4x will affect me much, im not a big gamer.

going to mark this as solved, Thank you for all your help, really appreciate it.

edit: wouldnt you know it, 5 minutes after writing the above, the system crashes, bsod. it was during the downloading of the windows updates again. rebooted and while i was looking for the log the system freezes, wish i had the cash to just build a new pc lol... hmm as i write this i see the hdd activity light on my case being solid, not doing anything on the pc, only writing this. i give up for now lol.
My System SpecsSystem Spec
17 Mar 2012   #20

Windows 7 Home Premium 64 Bit

Check if your hard disk is faulty:
My System SpecsSystem Spec

 BSOD need help debugging, perhaps firefox issue

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