Blue screen issue


  1. Posts : 3
    Windows 7 professional 32 bit ,Service back 1
       #1

    Blue screen issue


    Hi i am getting below issue the when i am connection CISCO VPN , System crshes


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional information about the problem:
    BCCode: d1
    BCP1: E71FFFE8
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 931DAA15
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\030812-15210-01.dmp
    C:\Users\pthiyagrajan\AppData\Local\Temp\WER-39764-0.sysdata.xml
    Read our privacy statement online:
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    I have attached the Dumb file also for your information to rectify the issue
    Last edited by thiyagarajan; 11 Mar 2012 at 01:38. Reason: adding the attachement
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    McAfee is a frequent cause of BSOD's.
    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

    http://download.mcafee.com/products/...tches/MCPR.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    In addition to JMH's suggestion to remove McAfee please update these old, old, drivers. One of them is the cause of this single crash.

    Code:
    CVirtA.sys    1/18/2007 4:28:01 PM                               
    dne2000.sys    11/10/2008 8:59:21 PM                             
    CVPNDRVA.sys    1/13/2009 2:27:35 PM                    
    SWIPsec.sys    3/6/2009 3:58:09 AM        
    mfehidk.sys    4/7/2009 8:33:10 PM        
    mfetdik.sys    4/7/2009 8:34:29 PM        
    mfeapfk.sys    4/7/2009 8:35:07 PM        
    mfeavfk.sys    4/7/2009 8:36:09 PM       
    mfebopk.sys    4/7/2009 8:36:50 PM        0
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
      My Computer


  4. Posts : 3
    Windows 7 professional 32 bit ,Service back 1
    Thread Starter
       #4

    Hi JMh,

    As per your instruction i have removed McAfee & Installed Microsoft Security Essentials . Still i am facing the same issue . When i am connecting Cisco VPN , My system is moving to memory screen . Once gone to memory screen , i need to restart the system . For your information i have attached the Dumb file . Kindly requested to solve the pbm .

    Regards
    P.thiyagarajan
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    thiyagarajan said:
    Hi JMh,

    As per your instruction i have removed McAfee & Installed Microsoft Security Essentials . Still i am facing the same issue . When i am connecting Cisco VPN , My system is moving to memory screen . Once gone to memory screen , i need to restart the system . For your information i have attached the Dumb file . Kindly requested to solve the pbm .

    Regards
    P.thiyagarajan

    You didn't update this driver so of course it is happening again. this crash (and probably all of the other ones) was Related to dne2000.sys Network Enhancer from Deterministic Networks. Yours is still dated 2008
      My Computer


  6. Posts : 3
    Windows 7 professional 32 bit ,Service back 1
    Thread Starter
       #6

    Hi Zigzag3143,

    i have updated the driver as you mentioned below . Now the issue got resolved .

    Thank you for your valuable support .

    Now the case can be closed.

    Regards
    P.thiyagarajan
      My Computer


 

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