BSOD BUGCODE_USB_DRIVER crashes


  1. Posts : 9
    Windows 7 Home Premium 64bit (OEM)
       #1

    BSOD BUGCODE_USB_DRIVER crashes


    Hi,

    I am facing a BSOD BUGCODE_USB_DRIVER error happening atleast once a day.

    I am attaching the minidump files as advised. Can someone please look at them and help me?

    I get a BUGCODE_USB_DRIVER error all the time. I uninstalled all the USB drivers and rebooted. The new driver version for the culprit driver (USBHUB.SYS) was installed (it was a 2009 version before the uninstall and a 2011 version afterwards). The blue screen problem happens any time (meaning I have not seen it crashing on using a specific application). Also it is not immediately after the laptop comes up from hibernation or sleep mode.

    Lately, once I reboot the system after this BSOD I also face a fltmgr.sys bsod error as well.

    My laptop details:

    Acer Aspire 5820T
    Windows 7 Home Premium OS (64-bit)
    Intel i3 processor
    3gb RAM
    Using Bitdefender 2011 AV

    I have also done a clean reinstall of my OS but the problem persists.

    Let me know if you need any more info.

    Cheers!
    Nirvana18
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    You problem is the '
    BitDefender Active Virus Control Kernel Filtering driver
    '. It's causing all this mess.
    The fact that you mentioned you were using it, kind of leads me to believe you may have already known.

    Code:
    Probably caused by : avckf.sys ( avckf+183d )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800131b6c0, The address that the exception occurred at
    Arg3: fffff8800358e768, Exception Record Address
    Arg4: fffff8800358dfc0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    fltmgr!FltUnregisterFilter+20
    fffff880`0131b6c0 4c8b7120        mov     r14,qword ptr [rcx+20h]
    
    EXCEPTION_RECORD:  fffff8800358e768 -- (.exr 0xfffff8800358e768)
    ExceptionAddress: fffff8800131b6c0 (fltmgr!FltUnregisterFilter+0x0000000000000020)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800358dfc0 -- (.cxr 0xfffff8800358dfc0)
    rax=fffff8800358ea38 rbx=0000000000000000 rcx=41575610245c8948
    rdx=fffff88002f18e1d rsi=fffffa80072ead40 rdi=0000000000000000
    rip=fffff8800131b6c0 rsp=fffff8800358e9a0 rbp=fffff8000307e2b8
     r8=00000000000001b9  r9=fffff88002f19090 r10=000000000000000f
    r11=fffffa80031684f0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    fltmgr!FltUnregisterFilter+0x20:
    fffff880`0131b6c0 4c8b7120        mov     r14,qword ptr [rcx+20h] ds:002b:41575610`245c8968=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003110100
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    avckf+183d
    fffff880`02ec083d ??              ???
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff88002ec083d to fffff8800131b6c0
    
    STACK_TEXT:  
    fffff880`0358e9a0 fffff880`02ec083d : 00000000`00000000 fffff800`0307e2b8 fffffa80`072ead40 00000000`00000000 : fltmgr!FltUnregisterFilter+0x20
    fffff880`0358ea40 00000000`00000000 : fffff800`0307e2b8 fffffa80`072ead40 00000000`00000000 00000000`00000000 : avckf+0x183d
    
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  avckf+183d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: avckf
    
    IMAGE_NAME:  avckf.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e5ce456
    
    STACK_COMMAND:  .cxr 0xfffff8800358dfc0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_avckf+183d
    
    BUCKET_ID:  X64_0x7E_avckf+183d
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit (OEM)
    Thread Starter
       #3

    Thanks Maguscreed. I'll uninstall Bitdefender and update any further BSOD episodes (hope not) soon.
      My Computer


  4. Posts : 6,668
    Windows 7 x64
       #4

    If the debugger is to be believed it's the current cause of ...well everything.
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 64bit (OEM)
    Thread Starter
       #5

    Hi Maguscreed,

    I had another blue screen crash today after uninstalling Bitdefender AV. Can you pls have a look at the attached files and advise?

    Regards,
    Nirvana18
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64bit (OEM)
    Thread Starter
       #6

    Hi guys,

    Can someone please look at the dump files and suggest a solution?

    Regards,
    Nirvana18
      My Computer


  7. Posts : 6,668
    Windows 7 x64
       #7

    I can tell you it's complaining about a usb device ...still.
    I can't get a track on what is causing it exactly this time though.

    Let's try turning off the advanced usb power features and see if that calms it.

    To Disable Selective Suspend:

    open the control panel
    go to power options (you may have to set view to small icons)
    click change plan settings
    in the window that opens:
    click change plan settings
    click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
      My Computer


  8. Posts : 9
    Windows 7 Home Premium 64bit (OEM)
    Thread Starter
       #8

    Thanks Maguscreed. I have done that now and will report any new blue screen incidences.
      My Computer


 

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