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Windows 7: BSOD BUGCODE_USB_DRIVER crashes

11 Mar 2012   #1

Windows 7 Home Premium 64bit (OEM)


I am facing a BSOD BUGCODE_USB_DRIVER error happening atleast once a day.

I am attaching the minidump files as advised. Can someone please look at them and help me?

I get a BUGCODE_USB_DRIVER error all the time. I uninstalled all the USB drivers and rebooted. The new driver version for the culprit driver (USBHUB.SYS) was installed (it was a 2009 version before the uninstall and a 2011 version afterwards). The blue screen problem happens any time (meaning I have not seen it crashing on using a specific application). Also it is not immediately after the laptop comes up from hibernation or sleep mode.

Lately, once I reboot the system after this BSOD I also face a fltmgr.sys bsod error as well.

My laptop details:

Acer Aspire 5820T
Windows 7 Home Premium OS (64-bit)
Intel i3 processor
3gb RAM
Using Bitdefender 2011 AV

I have also done a clean reinstall of my OS but the problem persists.

Let me know if you need any more info.


My System SpecsSystem Spec
11 Mar 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

You problem is the '
BitDefender Active Virus Control Kernel Filtering driver
'. It's causing all this mess.
The fact that you mentioned you were using it, kind of leads me to believe you may have already known.

Probably caused by : avckf.sys ( avckf+183d )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800131b6c0, The address that the exception occurred at
Arg3: fffff8800358e768, Exception Record Address
Arg4: fffff8800358dfc0, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`0131b6c0 4c8b7120        mov     r14,qword ptr [rcx+20h]

EXCEPTION_RECORD:  fffff8800358e768 -- (.exr 0xfffff8800358e768)
ExceptionAddress: fffff8800131b6c0 (fltmgr!FltUnregisterFilter+0x0000000000000020)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800358dfc0 -- (.cxr 0xfffff8800358dfc0)
rax=fffff8800358ea38 rbx=0000000000000000 rcx=41575610245c8948
rdx=fffff88002f18e1d rsi=fffffa80072ead40 rdi=0000000000000000
rip=fffff8800131b6c0 rsp=fffff8800358e9a0 rbp=fffff8000307e2b8
 r8=00000000000001b9  r9=fffff88002f19090 r10=000000000000000f
r11=fffffa80031684f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fffff880`0131b6c0 4c8b7120        mov     r14,qword ptr [rcx+20h] ds:002b:41575610`245c8968=????????????????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003110100

fffff880`02ec083d ??              ???


LAST_CONTROL_TRANSFER:  from fffff88002ec083d to fffff8800131b6c0

fffff880`0358e9a0 fffff880`02ec083d : 00000000`00000000 fffff800`0307e2b8 fffffa80`072ead40 00000000`00000000 : fltmgr!FltUnregisterFilter+0x20
fffff880`0358ea40 00000000`00000000 : fffff800`0307e2b8 fffffa80`072ead40 00000000`00000000 00000000`00000000 : avckf+0x183d


SYMBOL_NAME:  avckf+183d

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  avckf.sys


STACK_COMMAND:  .cxr 0xfffff8800358dfc0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_avckf+183d

BUCKET_ID:  X64_0x7E_avckf+183d

Followup: MachineOwner
My System SpecsSystem Spec
11 Mar 2012   #3

Windows 7 Home Premium 64bit (OEM)

Thanks Maguscreed. I'll uninstall Bitdefender and update any further BSOD episodes (hope not) soon.
My System SpecsSystem Spec

11 Mar 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64

If the debugger is to be believed it's the current cause of ...well everything.
My System SpecsSystem Spec
18 Mar 2012   #5

Windows 7 Home Premium 64bit (OEM)

Hi Maguscreed,

I had another blue screen crash today after uninstalling Bitdefender AV. Can you pls have a look at the attached files and advise?

My System SpecsSystem Spec
21 Mar 2012   #6

Windows 7 Home Premium 64bit (OEM)

Hi guys,

Can someone please look at the dump files and suggest a solution?

My System SpecsSystem Spec
21 Mar 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64

I can tell you it's complaining about a usb device ...still.
I can't get a track on what is causing it exactly this time though.

Let's try turning off the advanced usb power features and see if that calms it.

To Disable Selective Suspend:

open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
My System SpecsSystem Spec
21 Mar 2012   #8

Windows 7 Home Premium 64bit (OEM)

Thanks Maguscreed. I have done that now and will report any new blue screen incidences.
My System SpecsSystem Spec


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