Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD random shutdowns

12 Mar 2012   #1

win7 home premium 64bit
BSOD random shutdowns

PC just shuts off with no apparent pattern. Please help - files attached

My System SpecsSystem Spec
12 Mar 2012   #2

Win 8 Release candidate 8400

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows

* Did you run a FULL SYSTEM scan with Malwarebytes?
My System SpecsSystem Spec
24 Mar 2012   #3

win7 home premium 64bit
any other suggestions

any other suggestion beside unistalling Norton - I did disable temporarily but still got the issue... and still get a BSOD 1-3 times a day - very frustrating!
My System SpecsSystem Spec

24 Mar 2012   #4

Windows 7 Home Premium 64 Bit

Re-enable Norton so you are fully protected and please upload your latest crash reports.

Also, what version of Norton are you using; is it up to date and a 2012 version?
My System SpecsSystem Spec
10 Apr 2012   #5

win7 home premium 64bit
one more time

Sorry for the tardy reply - I have been out of town.

BSOD seems to happen when away from computer only - not sure if in sleep mode yet or not.

THANKS much for looking into this
My System SpecsSystem Spec
10 Apr 2012   #6

Windows 7 Home Premium 64 Bit

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\Kingston\BSODDmpFiles\olsonfamily\Windows_NT6_BSOD_jcgriff2\041012-15506-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02a15000 PsLoadedModuleList = 0xfffff800`02c59650
Debug session time: Mon Apr  9 20:42:31.674 2012 (UTC - 6:00)
System Uptime: 0 days 2:38:38.517
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800c9aa930, fffff80000b9c3d8, fffffa800db2f2f0}

Probably caused by : hidusb.sys

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c9aa930, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800db2f2f0, The blocked IRP

Debugging Details:


IRP_ADDRESS:  fffffa800db2f2f0

DEVICE_OBJECT: fffffa800c9feb30

DRIVER_OBJECT: fffffa800c9e0aa0

IMAGE_NAME:  hidusb.sys



FAULTING_MODULE: fffff880079cd000 hidusb






fffff800`00b9c388 fffff800`02aff192 : 00000000`0000009f 00000000`00000003 fffffa80`0c9aa930 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02a9ca6c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`00b9c430 fffff800`02a9c906 : fffffa80`0d218af8 fffffa80`0d218af8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02a9c7ee : 00000016`297a8b69 fffff800`00b9cb18 00000000`00094f6d fffff800`02c0a028 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02a9c5d7 : 00000007`578662c4 00000007`00094f6d 00000007`5786621c 00000000`0000006d : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02a89a6a : fffff800`02c06e80 fffff800`02c14cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_hidusb.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_hidusb.sys

Followup: MachineOwner
The problem appears to be caused by a USB device or the USB ports themselves. It could also be Bluetooth causing these types of crashes.
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards,
      headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth
      wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec

 BSOD random shutdowns

Thread Tools

Similar help and support threads
Thread Forum
BSOD with random shutdowns
Hi all, First time poster, run into problems with my new PC. When confirming bluetooth settings on initial PC setup, the programme froze with the message 'Windows shell common Dll is not responding'. After using task manager to shut the app down, I attempted to shut the PC down to see if...
BSOD Help and Support
Random Shutdowns - No BSOD
Hi, Just brought a laptop from a friend and been having problems with it. It will randomly power off with no shut down sequence. I looked in event viewer and there is only one critical event which says "Event 41, Kernel-Power". Any help will be greatly appreciated. Thanks
General Discussion
Random Shutdowns no BSOD?
I was having some BSOD issues but they seemed to have been resolved. I have gotten a few random freeze then auto reboots. When it reboots it says "loading intel boot (something)" but then says there is no bootable media. I hit power to shut the pc off then hit it to turn it on and it boots like...
BSOD Help and Support
BSOD and random shutdowns
First I want to say sorry for the long post I just want to make sure you have all the info you will need. I did a new build and am having some bad BSOD, random shutdowns, as well as hard time starting up. I have uploaded the System Health report as well as the Dump Files. What I...
BSOD Help and Support
BSOD and random shutdowns help!!!
Hi all. Starting about 2 weeks ago my computer has had massive issues. Three different crashes. First just shuts down acts like a 90s mac. Using it and suddenly boom its booting up. This happens 2-10 times a day. 2nd just locks up with very loud buzz noise coming thru speakers. I...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:11.
Twitter Facebook Google+