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Windows 7: BSOD while playing Heroes Of Newerth and using windows explorer

17 Mar 2012   #1
ahbao1992

Windows 7 Ultimate x64
 
 
BSOD while playing Heroes Of Newerth and using windows explorer

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000021
BCP2: FFFFF900C00E7000
BCP3: 0000000000001230
BCP4: 0000000010001230
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031712-29780-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-64646-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt



BSOD Bug Check String [ BAD_POOL_HEADER ] [ PEN_LIST_CORRUPT ]
Bug Check Code [ 0x00000019 ] [ 0x0000004e ]

Thankyou in advanced!


My System SpecsSystem Spec
.
17 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
18 Mar 2012   #3
ahbao1992

Windows 7 Ultimate x64
 
 

Attachment 203269
Here is the Mindump files. Thankyou for your reply!~
My System SpecsSystem Spec
.

18 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ahbao1992 View Post
Attachment 203269
Here is the Mindump files. Thankyou for your reply!~

Memory corruption possibly Related to Lachesis.sys Lachesis USB Optical Mouse Driver from Razer (Asia-Pacific) Pte Ltd. I would update it to current and see if you still crash.

If you do we can run tests on your memory.
My System SpecsSystem Spec
19 Mar 2012   #5
ahbao1992

Windows 7 Ultimate x64
 
 

Ok Ima give it a try and update you! Thanks a alot man. Really grateful.
My System SpecsSystem Spec
19 Mar 2012   #6
ahbao1992

Windows 7 Ultimate x64
 
 

Straight after updating without restarting i received a bsod but after restarting it seems to be no problem so far.
My System SpecsSystem Spec
19 Mar 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ahbao1992 View Post
Straight after updating without restarting i received a bsod but after restarting it seems to be no problem so far.
Upload the DMP file.
My System SpecsSystem Spec
19 Mar 2012   #8
ahbao1992

Windows 7 Ultimate x64
 
 

Here it is!
My System SpecsSystem Spec
19 Mar 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
19 Mar 2012   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ahbao1992 View Post
Here it is!

Related to Lachesis.sys Lachesis USB Optical Mouse Driver from Razer (Asia-Pacific) Pte Ltd. Yours is from 2007 and desperately needs updating.

I would also stop using
avckf.sys Active Virus Control Kernel Filtering driver from BitDefender AVC as it can cause BSOD's on some systems.
My System SpecsSystem Spec
Reply

 BSOD while playing Heroes Of Newerth and using windows explorer




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