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Windows 7: BSOD Frequently Occuring

19 Mar 2012   #11

Win 7 Ultimate 64-bit. SP1.

Quote   Quote: Originally Posted by jdizzle921 View Post
@JMH- Yep, I used the un-install tool from the Norton website you linked and then used the WMS link as well. Do you think I should try installing the uninstalling again perhaps?


My System SpecsSystem Spec
23 Mar 2012   #12

Windows 7 Professional 64 bit

My apologies for the delay. I've been swamped with work lately.

Quick update...I jumped on my desktop a few minutes ago to upload another BSOD report and ironically had another BSOD occur.

This was before I did the installation and un-installation of Norton.

Upon re-installing Norton, I was prompted to uninstall MSE, but I skipped it. I now have done the un-installation and I believe have everything set.

The first file is the BSOD that occured before I was able to start the install/un-install process, and the second is once all that was done.

Thank you once again for all the help so far, I greatly appreciate it.
My System SpecsSystem Spec
23 Mar 2012   #13

Windows 7 Home Premium 64 Bit

Problem Devices:

Security Software:
ccsvchst.exe	c:\program files (x86)\norton safe web lite\engine\\ccsvchst.exe	1212	8	1024	10240	3/23/2012 8:53 PM	126.95 KB (130,000 bytes)	8/24/2011 12:36 AM
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	948	8	200	1380	3/23/2012 8:52 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 5:21 PM
nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	2688	8	200	1380	3/23/2012 8:53 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 5:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	3716	8	200	1380	3/23/2012 8:53 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 2:35 PM
Still remnants of Norton (this is the After reports, so it should be removed, correct?)

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\Kingston\BSODDmpFiles\jdizzle921\Windows_NT6_BSOD_jcgriff2\032312-18813-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045f2500?
Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e59000 PsLoadedModuleList = 0xfffff800`0309d650
Debug session time: Fri Mar 23 18:24:34.534 2012 (UTC - 6:00)
System Uptime: 0 days 3:58:24.643
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009d5c060, fffff800045f2518, fffffa800b547580}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : usbhub.sys

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009d5c060, Physical Device Object of the stack
Arg3: fffff800045f2518, Functional Device Object of the stack
Arg4: fffffa800b547580, The blocked IRP

Debugging Details:


IMAGE_NAME:  usbhub.sys



FAULTING_MODULE: fffff88005a79000 usbhub






fffff800`045f24c8 fffff800`02f43192 : 00000000`0000009f 00000000`00000003 fffffa80`09d5c060 fffff800`045f2518 : nt!KeBugCheckEx
fffff800`045f24d0 fffff800`02ee0a6c : fffff800`045f2600 fffff800`045f2600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`045f2570 fffff800`02ee0906 : fffff800`0307ff00 00000000`000dfdde 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045f25e0 fffff800`02ee07ee : 00000021`4e3b5666 fffff800`045f2c58 00000000`000dfdde fffff800`0304ee48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045f2c30 fffff800`02ee05d7 : 00000009`ff414ac1 00000009`000dfdde 00000009`ff414aef 00000000`000000de : nt!KiTimerExpiration+0x1be
fffff800`045f2cd0 fffff800`02ecda6a : fffff800`0304ae80 fffff800`03058cc0 00000000`00000000 fffff880`014b9a00 : nt!KiRetireDpcList+0x277
fffff800`045f2d80 00000000`00000000 : fffff800`045f3000 fffff800`045ed000 fffff800`045f2d40 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

Followup: MachineOwner
Caused by AiCharger Asus Charger Driver; ASUSTeK Computer Inc. -Support-
My System SpecsSystem Spec

23 Mar 2012   #14

Windows 7 Professional 64 bit

I recognize the first one, that looks to be my All-In-One memory card reader. To fix that so I can continue using it as intended do I need to install some sort of driver or update, etc.?

Yep, if the second picture is from the 'After' BSOD report it's with Norton REMOVED. Why it's still there I have absolutely no idea as I used the un-install link from Norton that was on the first page of the thread.

For the third one I really have no idea what to look for on that. Any suggestions?
My System SpecsSystem Spec
24 Mar 2012   #15

Windows 7 Home Premium 64 Bit

If you fill in your system specs, I can help you find drivers for your system and hopefully clear up the AiCharger and Problem Devices issue. Please use System Info - See Your System Specs as a guide to fill in the specs, and follow the guide carefully.
My System SpecsSystem Spec
25 Mar 2012   #16

Windows 7 Professional 64 bit

Not a problem...

CPU: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Motherboard: ASUSTeK Computer INC. SABERTOOTH X58

BIOS: BIOS Date: 11/16/10 20:16:12 Ver: 08.00.15

Total Memory: 12.00 GB

Usable Memory: 11.99 GB

HDD: (1) Hitachi HDS721010CLA332 ATA Device (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device (4) Generic STORAGE DEVICE USB Device (5) Generic STORAGE DEVICE USB Device

Sound Card: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio

Graphics Card: AMD Radeon HD 6800 Series

OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
My System SpecsSystem Spec
25 Mar 2012   #17

Windows 7 Home Premium 64 Bit

Ai Charger is an ASUS utility and should be able to be removed through Start Menu -> Control Panel -> Remove a program

Let me know if you have any trouble with that. It allows: Charge your iPhone / iPod / iPad through USB port quickly

For the all-in-one memory card reader, I assume this was bought separately from the motherboard? Who is the manufacturer? I imagine if you go to the manufacturer's website, they have a support site for your device to get the appropriate drivers.
My System SpecsSystem Spec
26 Mar 2012   #18

Windows 7 Professional 64 bit


ASUS is all removed.

With the card reader, it's one of the San Disk 12-In-1 readers (Model# SDDR-89)
I have the only driver update that San Disk had available downloaded, but upon installing it I get an error prompt saying that it's only compatible with the older versions of Windows. (XP and 2003 were the two most recent OS's)

Is there anyway I can get around this?

Scratch that. It looks like choosing the 'Recommended Settings' prompt got everything installed.

I assume it's time for another BSOD report? :)
My System SpecsSystem Spec
26 Mar 2012   #19

Windows 7 Home Premium 64 Bit

If you have had more crashes, another report is warranted and advised.
My System SpecsSystem Spec

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