BSOD 1st time crash/Recently updated Nvidia Drivers

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  1. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD 1st time crash/Recently updated Nvidia Drivers


    Hello,

    If you could help with analyzing my files it would be greatly appreciated. I believe it may be related to my Nvidia drivers which were updated yesterday. I chose the "clean install" and everything seemed to be working perfectly. The issues I was having playing some games were resolved and still continue to work at present.

    This is the first time I have encountered the BSOD and it asked for me to simply restart if this was the first time I had experienced this blue screen. Everything seems to be working, but if you wouldn't mind analyzing it?

    Also, I had a computer programmer program this computer. It was new when purchased and every program and issue has been worked on by him. I may have the installation CD but will need to check at a later time if needed, as I have some things in storage.


    Thanks again for taking the time!

    Vanessa111
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Three issues

    Asacpi.sys

    The pre 2009 version of this driver is a known bsod cause.
    Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

    ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
    ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

    Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

    Download and install it.

    Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).

    SPTD.SYS

    This is another large cause used by daemon tools and alcohol120

    Remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
    They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

    Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

    You can use MagicDisc as an alternative.

    Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
    Video driver reset BCC 116
    "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating.

    Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

    Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    vanessa111 said:
    Hello zigzag3143!

    First, let me just Thank you so very much for taking the time, I am so very grateful, for the help and such a quick response.
    I followed your easy instructions and think I have completed it correctly. I just had a question regarding the P5K-VM download: I only saw this one;
    P5K-VM Memory QVL dated 2008.07.21

    I'm not sure if there was another date? This download was 34,33 (KBytes). I wasn't sure it was the correct file.

    Aside from that thanks again.

    Vanessa111
    MY pleasure. Are you asking about the asacpi.sys driver update? I believe all the mobo's use the same driver and all you have to do is to pick the correct one for y our system.

    Let me know if you need help.
      My Computer


  4. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Hi,
    I confirmed that the asacpi.sys file is in the C: windows file as you advised, and it is.
    I thought there may have been a second download or file I was missing.

    I did however have an issue today when restarting my PC. I had a start up failure that start up repair attempted to fix. It tried to repair the issue automatically and stated it may be due to recent driver changes but was unable to repair it? I started windows normally, but I'm not sure what is still causing this. It asked if I wanted to restore to an earlier time but I chose not to, until I had a chance to seek your advice?

    Is there something that I can do to scan what the real start up issue is...such as the Windows 7 start up manager?
    I didn't think I should make any repairs until I understood what the problem was.

    Any help would be appreciated.


    Thanks again!
    Vanessa111
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    If you are BSOD'ing upload the DMPS. if not upload the event viewer logs


    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here.
      My Computer


  6. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    BSOD 1st time crash/Recently updated Nvidia Drivers Errors.evtx


    Hi,

    Here are the logs...So sorry for all this work but I can't thank you enough for the
    help.

    Vanessa111
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    vanessa111 said:
    Hi,

    Here are the logs...So sorry for all this work but I can't thank you enough for the
    help.

    Vanessa111
    You have several issues. First Advanced system optimizer is causing a memory exception (hence the BOSD) and needs to be removed. This has been causing problems since at least May of 2011

    Faulting application name: SystemProtector.exe, version: 3.2.648.11676, time stamp: 0x4e54f0d7
    Faulting module name: ASOHelper.dll, version: 3.2.648.11676, time stamp: 0x4e4cf38d
    Exception code: 0xc0000005
    Fault offset: 0x00014691
    Faulting process id: 0xaf8
    Faulting application start time: 0x01cd04e4d00c2988
    Faulting application path: C:\Program Files\Advanced System Optimizer 3\SystemProtector.exe
    Faulting module path: C:\Program Files\Advanced System Optimizer 3\ASOHelper.dll
    Report Id: 104f831e-70d8-11e1-a4f1-0013d4f33103
    Faulting package full name: %14
    Faulting package-relative application ID: %15


    Second Diskeeper is leaking registry handles (not good) remove at least to test.
      My Computer


  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #8

    Event Viewer logs also indicate "The device, \Device\Harddisk0\DR0, has a bad block."

    It would be wise to run Disk Check...

    Disk Check
      My Computer


  9. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    BSOD 1st time crash/Recently updated Nvidia Drivers


    Hi zigzag3143,

    I will uninstall ASO, but just wanted to clarify...should I remove and uninstall Diskeeper or just remove it from start up? I use Ashampoo to defrag, and haven't used diskeeper in ages.

    Thanks again,
    Vanessa111

    zigzag3143 said:
    vanessa111 said:
    Hi,

    Here are the logs...So sorry for all this work but I can't thank you enough for the
    help.

    Vanessa111
    You have several issues. First Advanced system optimizer is causing a memory exception (hence the BOSD) and needs to be removed. This has been causing problems since at least May of 2011

    Faulting application name: SystemProtector.exe, version: 3.2.648.11676, time stamp: 0x4e54f0d7
    Faulting module name: ASOHelper.dll, version: 3.2.648.11676, time stamp: 0x4e4cf38d
    Exception code: 0xc0000005
    Fault offset: 0x00014691
    Faulting process id: 0xaf8
    Faulting application start time: 0x01cd04e4d00c2988
    Faulting application path: C:\Program Files\Advanced System Optimizer 3\SystemProtector.exe
    Faulting module path: C:\Program Files\Advanced System Optimizer 3\ASOHelper.dll
    Report Id: 104f831e-70d8-11e1-a4f1-0013d4f33103
    Faulting package full name: %14
    Faulting package-relative application ID: %15


    Second Diskeeper is leaking registry handles (not good) remove at least to test.
      My Computer


  10. Posts : 7
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    BSOD 1st time crash/Recently updated Nvidia Drivers


    Hello JMH,

    I will run Disk Check and let you know what happens. Your help is greatly appreciated.

    Vanessa111

    JMH said:
    Event Viewer logs also indicate "The device, \Device\Harddisk0\DR0, has a bad block."

    It would be wise to run Disk Check...

    Disk Check
      My Computer


 
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