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Windows 7: Laptop Black Screen Crashing while using CorelDraw

19 Mar 2012   #1

Windows 7 Ultimate x64
Laptop Black Screen Crashing while using CorelDraw

HP Pavilion dm4
intel core i3

The laptop keeps crashing randomly throughout the day while doing some editing in CorelDraw. Also, I changed the dump settings earlier from the default kernal dump to the 256kb settings. After doing that rather than the black screen crash the computer went haywire with a bunch of lines across the screen. I just started working at this small sports shop and this is their laptop, not mine. But I need to use it for work and the guy they had "fix" it over the weekend didn't do a very good job ><. Thanks in advance if anyone can help.

My System SpecsSystem Spec
19 Mar 2012   #2

Windows 7 Home Premium 64 Bit

Problem Devices:
IVT_Virtual_0000	{F12D3CF8-B11D-457E-8641-BE2AF2D6D204}\IVTBTPAN\1&21CCD16&0&0000	The drivers for this device are not installed.
Part of IVT BlueSoleil. Make sure the drivers are installed for the software.

Security Software:
avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	440	8	200	1380	03/19/2012 5:19 PM	507.34 KB (519,520 bytes)	08/15/2011 6:21 AM
avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	4512	8	200	1380	03/19/2012 5:20 PM	507.34 KB (519,520 bytes)	08/15/2011 6:21 AM
avgemca.exe	c:\program files (x86)\avg\avg2012\avgemca.exe	3864	8	200	1380	03/19/2012 5:20 PM	1.52 MB (1,593,696 bytes)	09/21/2011 7:53 PM
avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	2912	8	200	1380	03/19/2012 5:19 PM	4.23 MB (4,433,248 bytes)	10/12/2011 7:25 AM
avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	3848	8	200	1380	03/19/2012 5:20 PM	1.90 MB (1,987,424 bytes)	09/13/2011 10:33 AM
avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	4484	8	200	1380	03/19/2012 5:20 PM	2.30 MB (2,416,480 bytes)	01/24/2012 5:24 PM
avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	1388	8	200	1380	03/19/2012 5:19 PM	188.26 KB (192,776 bytes)	08/02/2011 6:09 AM
ssscheduler.exe	c:\program files (x86)\mcafee security scan\2.0.181\ssscheduler.exe	4376	8	200	1380	03/19/2012 5:20 PM	249.55 KB (255,536 bytes)	01/15/2010 7:49 AM
Remove McAfee Security Scan through Start Menu -> Control Panel -> Uninstall a Program

Hardware check:
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
19 Mar 2012   #3

Windows 7 Ultimate x64

thank you so much for this :), will try everything here.
My System SpecsSystem Spec


 Laptop Black Screen Crashing while using CorelDraw

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