BSOD at very random times. Never at startup, always different conds.

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  1. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #11

    What version of Windows 7 are you running? Home Premium, Pro, Ultimate? Your system specs leave a lot to be desired: Use System Info - See Your System Specs as a guide to fill in the specs.
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  3. Azai
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #12

    64 bit. I was able to get the recovery discs from HP. There are three discs, two for Windows 7 and one for Application and Driver Recovery.

    Do I just pop them in and then run them? Or...?
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  4. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #13

    Backup any important data first.

    Those discs will reset the system to the condition it was in when you bought it, so all user data and program files that have been added since will be wiped clean.

    Then you have to put the first disc in and restart your computer. It should run on boot.

    If it does not, use F10 to change the boot order within the BIOS, or use the Esc key to change the boot order through the boot menu. Tap F10 or Esc a few times when the computer first turns on so the system recognizes the key has been tapped.
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  6. Azai
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #14

    I am having problems here with the recovery. It keeps say this version of recovery is not compatible with my version of windows. But it is. They are both 64-bit. I went and checked my order from hp and it was exactly what was needed for my computer.

    I heard sometimes with windows service pack it can cause this error? Or other faulty drives?
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  7. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #15

    Are you running recovery at boot to restore your factory system image, or are you trying to do a repair install?

    I am confused...
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  8. Azai
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #16

    I've tried both.

    I tried doing it at boot but the only options I can get for recovery options is restoring it to factory settings from within the computer not from the disc itself. The disc doesn't automatically run or boot itself during start up.

    Then in safe mood or even in normal settings I try to launch the disc and the error message comes up that the disk isn't compatible for this software of windows. Even though I have a 64 bit and the CD says right on it for 64 bit computers.(Just doubled checked this a thousand times )

    EDIT: On a side note I was on the phone with HP support and basically get sent around in circles. They didn't know if they sent me the wrong discs or not(They clearly say 64 bit on the disks) and since it has been over a year since I purchased the laptop they were unwilling to talk to me further unless I agreed to give them money.
    Last edited by Azai; 22 Mar 2012 at 16:02. Reason: More Info
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  10. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #17

    Why not recover from the factory image on the recovery partition using F11?

    It would be nice to know the discs, work though. If you tap Esc 2-5 times when the computer first comes on, can you get a boot menu to select the CD/DVD drive?
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  11. Azai
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #18

    Yes, I can for the boot menu.

    The reason I don't want to go with the partition recovery is despite doing that I still get BSODs. Even after restoring to factory settings so I figured something in the files must be corrupted.
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  12. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #19

    What happens if you select the CD/DVD drive using Esc? Does it just boot to Windows?
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  13. Azai
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #20

    I may not know what to pick but the options I have are this.
    F1 System Information
    F2 System Diagnostics
    F9 Boot Device Options
    F10 Bios Setup
    F11 System Recovery.
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