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20 Mar 2012 | #1 |
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My laptop locks up when I perform certain tasks
I've been having this issue for maybe three weeks now, and I'm hoping someone can at least shed some light on what might be causing it. I've got an ASUS K50IJ notebook, and lately, when I try to Save, Save As or Browse files on my computer, it freezes. This doesn't happen all the time; it's pretty unpredictable. In fact, the problem disappeared for a whole week before showing up again today.
The nature of each crash tends to vary. Sometimes the whole system locks up, and I have to forcibly shut it down with the power button. Other times, the window that triggered the problem is the only thing that freezes. Furthermore, sometimes the computer will unfreeze after several minutes, while in other cases my only option is to restart. Usually when this happens, the laptop makes strange noises that sound as if it's struggling to read a disc or something. I've never had an issue like this before and I don't know how to begin troubleshooting it. I've only found a handful of cases where people have experienced similar issues, so I'm at a loss. Any help would be much appreciated. Thanks. |
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20 Mar 2012 | #2 |
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We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. If you are overclocking STOP You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply. To ensure minidumps are enabled: Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Automatically restart is unchecked. * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies). * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump. * OK your way out. * Reboot if changes have been made. |
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20 Mar 2012 | #3 |
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Well, the thing is I'm not getting a BSOD or any kind of error message. The computer simply freezes and occasionally makes strange noises. Would a DMP file still be useful and would I have to get it immediately after a crash?
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21 Mar 2012 | #4 |
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Please provide us with your Event Viewer administrative logs by following these steps:
Do the following steps and test by doing your normal routine after each step to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files and await further instructions after we are able to analyze the crash. If you can do your normal routine for a few weeks without a crash, and your crashes are usually more frequent than that, then the problem is likely solved.
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21 Mar 2012 | #5 |
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Here's the file. I'll try those other steps right away and let you know what I find.
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21 Mar 2012 | #6 |
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Code:
Windows license activation failed. Error 0x80070005. |
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22 Mar 2012 | #7 |
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I'm not sure if performing a clean restart did the trick or not. The Save As window temporarily went unresponsive but stopped. I'll continue testing.
EDIT: I just finished running Prime95 for two hours or so. Didn't get any errors. I'll do the other tests tomorrow. But I'm wondering about the possibility that this is my hard drive dying on me. |
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22 Mar 2012 | #8 |
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How did you re-install? Did you use a disc or the factory system image saved on the recovery partition?
If you used a disc, where did you obtain it? Please follow the https://www.sevenforums.com/crashes-d...tructions.html so we can provide troubleshooting steps to check the hard disk. In the meantime, run a Disk Check with both boxes checked for all HDDs and with Fix File System Errors checked for all SSDs. For any drives that do not give the message: Windows has checked the file system and found no problems run disk check again as above. In other words, if it says: Windows has made corrections to the file system after running the disk check, run the disk check again. |
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25 Mar 2012 | #9 |
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Sorry about the delay. The last test I ran took all day and I forgot to report what happened. I ran the disk check and didn't get any errors at all, and I haven't had the freezing problem ever since.
I'm not convinced that the issue is resolved so I won't mark it as solved yet. I'll just post if it happens again. After all, it previously seemed to disappear for a week before returning. |
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26 Mar 2012 | #10 |
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That's good news, at least. :) Best wishes!
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