Multiple BSOD, kmode_exception, page_fault, and more.

Raultor · 21 Mar 2012

Hello. First of all, I'm sorry, I really hate to register somewhere just to find solutions but this time I can't solve it by myself, and I've been trying hard.

Well, my problem. My father bought a new laptop and I received the old one but knowing that it suffered from random BSOD from time to time. No problem, I thought, I can solve it. Wrong.

Code:

Windows 7 Professional x64 retail, legit, no hacks or loaders. Service Pack 1. Updated.
Intel Centrino Core 2 Duo T7300 2 GHz
3GB RAM
Intel 965 graphic card

It's a fresh installation, with up-to-date drivers and running Windows Security Essentials. I even activated W7 Driver Verifier and waited for the unevitable BSOD, as it was suggested in many threads here.

ntoskrnl.exe is crashing all the time, but this can be caused by many things and that's what I want to know. The "Bug check string" changes from time to time though: irql_not_less_or_equal, page_fault_in_non_paged_area, kmode_exception_not_handled and system_service_exception.

I suspect it's a HD related problem, but I am no expert so I need help localizing it. It's everything right? I hope I haven't messed up with the attached dump files or something.

Sorry for my English :)

usasma · 21 Mar 2012

Don't worry about your English - it's better than mine, and I only speak English! :)

The drivers for your Texas Instruments Media Card Reader aren't installed. Get these drivers from the PC Manufacturer's support website.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

ntoskrnl.exe is the kernel (core) of the operating system. If it was to blame you'd be experiencing many problems other than the occasional BSOD. Usually it's problems with 3rd party drivers that are most common - followed by hardware problems, and then Windows problems.

Your drivers are rather old for a brand new Win7 installation. If you got them from the laptop manufacturer's website, then I'd say that they were good enough for our purposes (in this situation). If not, post back and we'll see about updating them as needed.

The last memory dumps is a Driver Verifier enabled memory dump and it blames hardware. The other memory dumps are also suggestive of a hardware problem also. FYI - a problem like this can also be due to compatibility issues (such as the Daemon Tools), low-level driver problems, or even malware).

I'd suggest starting out with the free diagnostics on this page: Hardware Diags
Please inform us of the results of the first 3 before proceeding on with the rest of the tests.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
DUMETR64.SYS    Fri Jan 14 10:53:40 2011 (4D307184)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
VBoxNetAdp.sys  Wed Mar 14 13:22:41 2012 (4F60D3E1)
VBoxUSBMon.sys  Wed Mar 14 13:22:40 2012 (4F60D3E0)
VBoxDrv.sys     Wed Mar 14 13:22:40 2012 (4F60D3E0)
igdkmd64.sys    Wed Sep 23 15:22:57 2009 (4ABA7591)
b57nd60a.sys    Sun Apr 26 07:14:55 2009 (49F4422F)
SynTP.sys       Thu Aug 27 22:00:37 2009 (4A973A45)
NETwLv64.sys    Thu Oct 07 08:11:47 2010 (4CADB903)
DKbFltr.sys     Wed Mar 25 23:15:42 2009 (49CAF35E)
VBoxNetFlt.sys  Wed Mar 14 13:22:40 2012 (4F60D3E0)
VSTAZL6.SYS     Wed Oct 15 20:53:42 2008 (48F69096)
VSTCNXT6.SYS    Wed Oct 15 20:52:22 2008 (48F69046)
VSTDPV6.SYS     Wed Oct 15 20:57:45 2008 (48F69189)
netw5v64.sys    Thu Mar 26 12:21:24 2009 (49CBAB84)
MpNWMon.sys     Wed Apr 06 16:07:23 2011 (4D9CC7FB)
amdxata.sys     Tue May 19 13:56:59 2009 (4A12F2EB)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-30888-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 15:35:34.949 2012 (UTC - 4:00)
System Uptime: 0 days 0:35:32.915
Probably caused by : hardware ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-27955-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 14:10:48.120 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:14.055
BugCheck D1, {ff, 2, 1, fffffa80053d3d30}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260
Bugcheck code 000000D1
Arguments 00000000`000000ff 00000000`00000002 00000000`00000001 fffffa80`053d3d30
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-28532-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 14:02:06.318 2012 (UTC - 4:00)
System Uptime: 0 days 1:12:29.253
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-29281-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 09:37:15.838 2012 (UTC - 4:00)
System Uptime: 0 days 0:38:40.649
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-26878-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 08:57:40.697 2012 (UTC - 4:00)
System Uptime: 0 days 1:27:26.632
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iRemovePriorityTransfer+223 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_USBPORT!USBPORT_Core_iRemovePriorityTransfer+223
Bugcheck code 0000000A
Arguments 00000000`0000004c 00000000`00000002 00000000`00000000 fffff800`02882416
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-31356-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Mar 21 07:29:41.396 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:55.331
Probably caused by : hardware ( nt!KiSystemServiceCopyEnd+17 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02895fd7 fffff880`06a13240 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031912-30045-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 18 19:15:55.945 2012 (UTC - 4:00)
System Uptime: 0 days 1:46:17.882
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031812-33072-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 18 17:28:57.241 2012 (UTC - 4:00)
System Uptime: 0 days 0:09:05.711
Probably caused by : hardware ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031812-30357-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Mar 18 17:19:14.087 2012 (UTC - 4:00)
System Uptime: 0 days 0:23:38.751
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+aa )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!KiSystemServiceExit+aa
Bugcheck code 00000050
Arguments fffff880`0226a752 00000000`00000001 fffff800`028c6085 00000000`00000001
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031712-54803-01.dmp]
Built by: 7600.16917.amd64fre.win7_gdr.111118-2330
Debug session time: Sat Mar 17 17:23:02.947 2012 (UTC - 4:00)
System Uptime: 0 days 1:04:49.882
Probably caused by : hardware ( nt!KiProcessExpiredTimerList+135 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000000A
Arguments 00000000`000600a1 00000000`00000002 00000000`00000000 fffff800`028c6bd5
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Raultor · 21 Mar 2012

I know for a fact that Daemon is not causing the BSOD, as the first one I got it while windows update tried to download SP1, before I installed anything. It seems I didn't install the card reader driver, now it's solved. Also upgraded the modem driver and trying to find newer drivers for the ethernet adapter. Acer is not helping here, this TravelMate 5720 is losing support it seems.

I'm open to any suggestion. With 3GB of RAM I don't benefit from x64 too much so I might try installing 32 bit OS, or even try with a linux partition and see if BSOD happens there. Crashes happen more likely when I'm using the browser, watching a flash video specially (could be coincidence). I've tried a long gaming session (5 hours of Civilization 4) and no BSOD, the moment I exit and start the browser, it happens.

So the last one points to a hardware failure, could it be all because a bad HD hardware, the disk itself or the SATA connection?. Will upload any further BSOD now that the driver verifier is activated. Thanks for the early support.

usasma · 21 Mar 2012

I'd suspect hardware failure as the most likely thing here. Removing Daemon Tools and the sptd.sys driver is important also - as it can mimic hardware problems.

No need for more Driver Verifier as it doesn't point to anything but hardware.

Run first 3 hardware diags here: Hardware Diags
They are the most likely to point to an issue.

Raultor · 23 Mar 2012

I had another BSOD yesterday while the disk inspecting tool from Western Digital was running. I also tried changing the hard disk for a fairly new one and installing fresh, but I got BSOD again after a few hours, nothing installed but windows updates. So, it's either a really serious driver problem or I have faulty hardware somewhere between the SATA adapter to the motherboad.

Uploaded the dump. I hoped I could solve this but it seems my laptop is broken

Linux is going strong though, it should get BSOD too if it were a hardware fault, no?

usasma · 23 Mar 2012

I'm not familiar with Linux and have no real experience with it

Verifier is still running. Please turn it off as it unnecessarily complicates the issue.

When did you reinstall? This set of reports shows the same OS running since at least the 17th.

Have you run the other 2 diagnostic tests that I suggested? The memory test and the anti-malware?
If they all pass, then try the rest of the tests on that page.
Post back with the results and we can try even more diagnostics.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
VBoxNetFlt.sys  Wed Mar 14 13:22:40 2012 (4F60D3E0)
VBoxNetAdp.sys  Wed Mar 14 13:22:41 2012 (4F60D3E1)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
mdmxsdk.sys     Mon Jun 19 17:27:26 2006 (449716BE)
xaudio64.sys    Fri Aug 04 20:42:47 2006 (44D3E987)
VBoxUSBMon.sys  Wed Mar 14 13:22:40 2012 (4F60D3E0)
VBoxDrv.sys     Wed Mar 14 13:22:40 2012 (4F60D3E0)
SynTP.sys       Thu Aug 27 22:00:37 2009 (4A973A45)
b57nd60a.sys    Sun Apr 26 07:14:55 2009 (49F4422F)
igdkmd64.sys    Wed Sep 23 15:22:57 2009 (4ABA7591)
tifm21.sys      Wed May 02 04:51:57 2007 (4638512D)
DKbFltr.sys     Wed Mar 25 23:15:42 2009 (49CAF35E)
NETwLv64.sys    Thu Oct 07 08:11:47 2010 (4CADB903)
CAXHWAZL.sys    Wed Oct 18 14:31:09 2006 (453672ED)
CAX_CNXT.sys    Wed Oct 18 14:30:08 2006 (453672B0)
CAX_DPV.sys     Wed Oct 18 14:33:30 2006 (4536737A)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032212-31449-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Thu Mar 22 12:42:48.972 2012 (UTC - 4:00)
System Uptime: 0 days 1:37:33.938
Probably caused by : ntkrnlmp.exe ( nt!KiIdleLoop+d2 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!KiIdleLoop+d2
Bugcheck code 0000000A
Arguments fffff800`00c14cd8 00000000`00000002 00000000`00000001 fffff800`02a89ae2
BiosVersion = V1.35          
BiosReleaseDate = 07/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``