Random crashes have returned


  1. Posts : 22
    32 bit windows 7 professional
       #1

    Random crashes have returned new dump file attached


    A few days ago I posted here for problem with random crahes at startup. I removed old ASPI driver and disabled a strange IDE controller in device manager called ATWJYKUR IDE Controller. This seemed to fix my problem and so I decided to have a clean up. I ran disk cleanup etc. and then while running defrag, it did not complete and crashed again. This morning I started up and it's back again.
    Not sure where to go from here.

    Thanks again for any help

    Ron.

    Intel I7 3.2ghz
    Asrock X58 motherboard
    4gig Ram
    ATI radeon 5800 video
    OEM windows 7 32bit professional
    Last edited by ronski; 21 Mar 2012 at 23:45.
      My Computer


  2. Posts : 1,314
    Windows 7 64-bit
       #2

    If you're noticing a strange IDE controller then it may be suspect of a rootkit infection. They will register virtual drive devices or even controllers in order to safely harbor their internal code in a virtual partition that's away from the prying eyes of AV engines. You'll want to check up with the security team here at SF in the appropriate forum to see about the best approach regarding this. Concerning rootkits, manual removal for a novice or even letting AV engines attempt to clean it for you is not recommended.

    Anyways, I do notice at least a large number of PCI Express WHEA errors in that there's some failure on your PCI Express controller hub. The solitary crashdump also is a WHEA-produced BSOD caused by your PCI Express hub. If you have any PCI Express cards installed, they may be the cause of it, but most likely the hub itself is faulty, in which case you'll need to replace the motherboard.

    I did some googling and found that others with ASRock X58 boards have reported WHEA errors too coming from the same thing. Commonly installing driver updates from the Intel site on the ICH10R and X58 chipsets did the trick.
      My Computer


  3. Posts : 22
    32 bit windows 7 professional
    Thread Starter
       #3

    Thanks for the reply,

    yes I was very suspect about an IDE controller that cannot be found with google, I will follow up with a visit to appropriate site here.

    I have only the video card installed now as I removed all hardware in attempt to isolate the problem and have now installed the latest Intel drivers, in fact, I ran 'slim drivers' to identify any out of date ones, but noted them and went to the official sites to download.

    I have done all the memtest things and you are probably right, the motherboard will have to go, Not much good on the net about it and the X68 seems a better option.

    will keep you informed,

    Thanks again,

    Ron.
      My Computer


  4. Posts : 1,314
    Windows 7 64-bit
       #4

    I found more information. If I'm looking at it right, the SD bit was set for this specific PCI-E error. SD means Surprise Down, as in it was reported by the controller that the link established between the PCI-E card and the controller hub was lost. Unfortunately this can be rather broad, in that it could mean either the card or the motherboard was responsible for losing the connection. There's also the possibility of dust or something else that's stuck in the PCIE slot, or that the card is not flush and correctly inserted into the slot. Make sure that isn't the case, otherwise, given the complaints from others about this board, I'd lean more to the controller being responsible.



    Analysts:

    Code:
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000004, PCI Express Error
    Arg2: 869348d4, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  a
    
    STACK_TEXT:  
    80e4cb2c 8341afcd 00000124 00000004 869348d4 nt!KeBugCheckEx+0x1e
    80e4cb68 83506fc4 869334e1 869348d4 8691bc10 hal!HalBugCheckSystem+0xab
    80e4cb9c 8c7ce609 8691b638 8690a780 80e4cd20 nt!WheaReportHwError+0x230
    80e4cbb4 8c7cf088 869344b4 00000000 8691b638 pci!ExpressRootPortAerInterruptRoutine+0x1e7
    80e4cbd8 8c7cf264 8690a780 86934008 80e4cbfc pci!ExpressRootPortInterruptRoutine+0x1a
    80e4cbe8 834a9cff 8690a780 86934008 00000001 pci!ExpressRootPortMessageRoutine+0x10
    80e4cbfc 83474ded 8690a780 86934008 80e4cc28 nt!KiInterruptMessageDispatch+0x12
    80e4cbfc 93be45d6 8690a780 86934008 80e4cc28 nt!KiInterruptDispatch+0x6d
    WARNING: Stack unwind information not available. Following frames may be wrong.
    80e4cc98 8349ada4 888d8d48 80e35800 80e30000 intelppm+0x15d6
    80e4cd20 834985ad 00000000 0000000e ab16ab16 nt!PoIdle+0x524
    80e4cd24 00000000 0000000e ab16ab16 8bdf8bdf nt!KiIdleLoop+0xd
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PCIEXPRESS
    
    BUCKET_ID:  0x124_GenuineIntel_PCIEXPRESS
    
    Followup: MachineOwner
    ---------
    
    3: kd> !errrec 869348d4
    ===============================================================================
    Common Platform Error Record @ 869348d4
    -------------------------------------------------------------------------------
    Record Id     : 01cd07d8bce4740f
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 3/22/2012 3:06:44 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ 86934954
    Section       @ 869349e4
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0507
    Device Id     :
      VenId:DevId : 8086:340a
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x03
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ 86934a18
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ ffffffff86934a54
      Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Section 1     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ 8693499c
    Section       @ 86934ab4
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    
    Proc. Type    : x86/x64
    Instr. Set    : x86
    CPU Version   : 0x00000000000106a5
    Processor ID  : 0x0000000000000006
    Looked up VenID:DevID on PCIDatabase.com. Turned up with the client's Intel 7500 Chipset PCIe Root Port which is part of the ICH10 Intel Southbridge chipset.

    I then went to MSDN and looked up any structure information related to PCI Express and AER (Advanced Error Reporting). The results came up with 3 possible structures. Because this was a report sent by the Root Port (you can tell in the WHEA error by the Port Type), the structure we want is PCI_EXPRESS_ROOTPORT_AER_CAPABILITY. Then I looked at the structure details related to Uncorrectable Error Status as it should tell us the current status of the error that was triggered. In the WHEA record, it shows us that SD is capitalized, meaning the bit related to that is set, so we should look for details on what "SD" most likely means. Result in the article is "Surprise Down". Googling this showed that it means a report that there was a sudden connection loss between the card and the controller.
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  5. Posts : 22
    32 bit windows 7 professional
    Thread Starter
       #5

    Thanks again for your continued help, I will now strip and do a thorough clean. After months of this I am ready to at least change the motherboard, maybe clean install of everything. Can you recommend a quality board?

    You guys are amazing,

    Ron.
      My Computer


  6. Posts : 1,314
    Windows 7 64-bit
       #6

    I personally can't find any problems with ASRock in general. For the price, they are very good quality boards. Of course, with any manufacturer there's always going to be the inevitable defect that slips through QA/QC. Though if there's a number of reports of problems with that particular model, bumping it up to the x68 may improve on it (there may be issues in general with the x58 Intel chipset).
      My Computer


  7. Posts : 22
    32 bit windows 7 professional
    Thread Starter
       #7

    I now have fully stripped and rebuilt the motherboard, cleaned and dusted everything. There was quite a lot of dust and I considered opening the video card up to clean but couldn't get the cover off.

    Anyway, all back together and running fine, no crashes since for around 24 hours now. Forcing many different types of restarts. Let's hope that it was just that. Interestingly, I found that the power on/off switch wire and the reset button were both connected to plugs on the compro TV card and not the motherboard. and even more surprising was a sticker on the TV card that reads, 'turn power to pc off for 30 seconds should computer suffer from constant restarts'. Very suspicious. We will see how it performs without this pci card for a while.

    Thanks again for all your help, I will give it a couple of days, if all good, then I will mark this as solved.

    best regards.

    Ron.
      My Computer


  8. Posts : 1,314
    Windows 7 64-bit
       #8

    UPDATE: Private correspondence with this individual has confirmed the cause was indeed the TV Tuner card, a VideoMate Vista T750F PCI card. Note that this is not a PCI-E card but a PCI card, but the same controller reports for both PCI-E and PCI bus.


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