BSOD - BUGCODE_USB_DRIVER, USBs not working correctly.

Sayix · 21 Mar 2012

Well, for quite some time I've had this problem with my USB storage, in which any USB inserted into my computer that contained any bit of storage (External Hard Drives, iPods, Flash Drives, etc...) would not load, windows would not even notice they're even plugged in. (However they DO show up in my bios!) All other USB devices, such as my headset, keyboard, and mouse do work if they're plugged in while the PC is booting. If they're ever unplugged at one point they become non-responsive.

I have looked up a ton of solutions, most of which were similar to, "Disable your hardware with a yellow mark next to it! Update your drivers! Uninstall your usbs and reboot!" (Which un-installing caused this BSOD after a minute of being at the desktop for the next few times I had booted up.) Others have mentioned try formatting the extra drive letters in Disk Manager, to my surprise the other drive letters weren't even present. (Just my 3 HDD and my CD drive was shown.)

This is what my Disk Manager looks like:

I have also noticed that USBSTOR.sys is not running at any time, nor can I force it to start. I tried starting it through a command prompt and this is what I was left with:

Every time I shut down my computer, I also get a BSOD. (BUGCODE_USB_DRIVER, 0xFE)

The main issue is I need to solve this BSOD and get my USB storage drives working again. Everything requested it attached.

Specs:
Windows 7 Ultimate - x64 bit
The original OS on this hard drive in this installment, which is a full retail copy. It was installed sometime spring 2010. (March, I think.)
I cannot give a date on hardware, this pc was custom-built back before vista was around, the specs were functioning with Windows 7 RC when that appeared, so I decided to being using windows 7.
Graphics Card: Radeon X1600 Series
Motherboard: ECS Elitegroup - RS485M-M

Note to the PC Health Report:
I do have several anti-virus programs, (not all running at all times, of course.) however Windows does not consider them as dominant virus scanners. (Ex: Ad-Aware, Malware Bytes, Spyhunter.)

Thanks for your time!

writhziden · 22 Mar 2012

For USB issues:

Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state, use a hard reset to resolve hardware and software issues which works for all computers, not just HP Pavilions (minus the HP driver update step).
Hardware devices are not working or are not detected in Windows
Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Sayix · 22 Mar 2012

Thanks! I'll start trying these now!

I remember I tried SFC once, however it reported back with errors, I'll definitely try it again.

writhziden · 22 Mar 2012

If SFC reports back with errors on a fourth run this time, please use OPTION THREE of that tutorial to generate the sfcdetails.txt file and upload the file to your post for us to take a look. Depending on how much corruption there is, it may be fairly easy to fix any issues.

Sayix · 22 Mar 2012

Well, I just finished the first SFC scan, there were errors. I had also followed the instructions given here. I still received a BSOD while shutting down, but a few minutes after at being at the desktop I noticed windows played the "USB Device Found" sound, however I did not find any new changes. I was also prompted to restart my computer a minute afterwards.

I'll complete the second SFC scan, then I'll report back with any noticeable changes.

writhziden · 22 Mar 2012

Careful; it sounds like you are going through the steps in a jumble rather than one at a time. This could result in needing to do them again one at a time later. Take your time and do not rush to get the tasks done. Troubleshooting takes a bit of time and patience. It will take more time and patience if you rush.

Sayix · 22 Mar 2012

Don't worry, I messed with device manager first, then began to scan.

The fourth scan came up with errors, so attached is sfcdetails.txt as requested.

It looks like the errors aren't from a USB driver anymore, however the same issues still apply, along with the USB drivers are stuck in a "stopped" state.

writhziden · 23 Mar 2012

Code:

2012-03-22 19:54:13, Info                  CSI    00000029 [SR] Verifying 100 (0x0000000000000064) components
2012-03-22 19:54:13, Info                  CSI    0000002a [SR] Beginning Verify and Repair transaction
2012-03-22 19:54:15, Info                  CSI    0000002b [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 19:54:18, Info                  CSI    0000002c [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 19:54:18, Info                  CSI    0000002d [SR] This component was referenced by [l:180{90}]"Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_hpsamd"
2012-03-22 19:54:18, Info                  CSI    0000002f [SR] Verify complete

2012-03-22 20:09:59, Info                  CSI    000002f8 [SR] Verifying 73 (0x0000000000000049) components
2012-03-22 20:09:59, Info                  CSI    000002f9 [SR] Beginning Verify and Repair transaction
2012-03-22 20:10:04, Info                  CSI    000002fb [SR] Verify complete
2012-03-22 20:10:04, Info                  CSI    000002fc [SR] Repairing 1 components
2012-03-22 20:10:04, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
2012-03-22 20:10:04, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 20:10:04, Info                  CSI    000002ff [SR] Cannot repair member file [l:20{10}]"HpSAMD.sys" of hpsamd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2012-03-22 20:10:04, Info                  CSI    00000300 [SR] This component was referenced by [l:180{90}]"Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_hpsamd"
2012-03-22 20:10:04, Info                  CSI    00000302 [SR] Repair complete
2012-03-22 20:10:04, Info                  CSI    00000303 [SR] Committing transaction
2012-03-22 20:10:04, Info                  CSI    00000307 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

Use the tip in OPTION THREE of SFC /SCANNOW Command - System File Checker to replace HpSAMD.sys

Sayix · 23 Mar 2012

Alright, I was going to ask if I should try that anyway, I'll get to it!

writhziden · 23 Mar 2012

After you replace the file, restart the computer and then run sfc /scannow to make sure the problem was resolved. Best of luck!