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Windows 7: Windows Explorer crashing on right-click under x64 RTM

10 Nov 2009   #141

Windows 7 Ultimate x64

I urge anybody with this issue to go here and post/ask for an answer.

Right-clicking in OS shell causes Explorer crash and restart


My System SpecsSystem Spec
11 Nov 2009   #142
That bro


The problem isn't with shell extensions. It is a problem with Firefox 3.5. If you have it installed, try uninstalling it and you should see an improvement. Taking a glance at my reliability reports, I was averaging 18 explorer.exe crashes per day with Firefox 3.5 installed. Since having it uinstalled for 2 days now, explorer has not crashed once! Until mozilla addresses the problem, stick with IE8 or FF 3.0 for now.

Here's some threads for reference so you guys don't think I'm pulling this out of nowhere. It's been talked about on Mozilla's forums. It also seems to affect Vista 64bit. Hope this helps!
My System SpecsSystem Spec
11 Nov 2009   #143


Post 1: <843MB of event log errors, including hex spew>

Post 2 (moderator):
"Are those errors copy and pasted or type in? The reason I ask is that as far as I know windows would never report "Application Name: Explorer.EXE" As far as I know it would always be "Application Name: explorer.exe""

Once you get the experts onto it, everything becomes easier
My System SpecsSystem Spec

13 Nov 2009   #144

Windows 7

has anyone emailed microsoft support about this? I always get we're looking in to this, thank you for your support bla bla bla reply.
My System SpecsSystem Spec
13 Nov 2009   #145

Windows 7 X64

Same problem here, just formatted de pc a couple of times and the same explorer crash

Well i saw that can be firefox, i just removed it and installed 3.6 beta2 let`sw see, or the 3.6 beta 2 has the same problem?

My System SpecsSystem Spec
16 Nov 2009   #146

Windows 7 Professional x64

After uninstalling Firefox 3.5 and going back to 3.0 the crashes completely stopped. Tried the beta 3.6 and they started up again straight away, searching through the mozilla forums I came across this entry

Firefox crashes explorer.exe in Windows 7

A user in this forum has linked the problem to the privacy settings within firefox.
My System SpecsSystem Spec
16 Nov 2009   #147


I will try tonight and see if it help or not -- I looked up Firefox 3.5 spec OS and didnt mention Windows 7 as it all old Windows include Vista so that may have cause problems in Explorer.exe -- I find out my own OS and see if it stop, if so then point finger is at Mozilla to fix the problems -- dont you think Fx 3.6 would work on Win 7 that will due in mid-December - the Fx 3.7 due in 2010 will support W7 100% Mozilla Firefox 3.5 System Requirements didnt mentioned Windows 7 on their list...
My System SpecsSystem Spec
16 Nov 2009   #148


I forgot one thing before I installed Vista Sp2 in June with Fx 3.0.11 and that was running prefect and then after the 3.5 was released in end of June and was crashing at 1st time - then update to 3.5.1 was the same one but fixed in 3.5.2 and back to again in 3.5.3 to 3.5.5 that was cause lots of crashing so I try go back to 3.0.15 and see if it help that may have cause in Firefox rather than Win 7 OS bug... I find out tonight and see if any helps. look like both MS and Mozilla accuse each others who cause this problems with Windows Vista and 7.
My System SpecsSystem Spec
16 Nov 2009   #149


Ive removed Fx 3.5.5 full completed and then installed 3.0.15 - it worked fine as i think the version 3.5.5 seem to be problems with Windows Vista and 7 Explorer.exe crashing so try go back to 3.0.15 and see if you get clean it up - Ive cleaned up included removed in registry editor line plus TuneUp 2010 to clean the temp files then installed that worked fine , no crashing. Hope the Fx 3.6 work on Windows 7 without crashing -- seem to be Firefox after all that may included the private browsing in the Tool menu.. it now fine and working as normal in my PC
My System SpecsSystem Spec
16 Nov 2009   #150

Windows 7 (x64)
Disabling Windows Error Reporting fixed mine

well i read a few post...actually hundreds of posts trying to fix my W7 x64 explorer crashing..sometimes as much as once every few mins. As part of trying to solve it i came across some posts about analysing the WER logs. What i found doing all this was that everytime i crashed a 109Mb file was trying to send back to MS. I disabled this part of WER and now my machine is running fine and stopped the explorer crashes. If anyone wants to try then here's the reg key. All it does is stops sending WER dumps to MS and trys to send it to a bogus local server called NoServer. Don't ask me why this fixed it..i have no explanation other than when i remove the key and reboot the crashing comes back.

reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting" /v CorporateWERServer /t REG_SZ /d "NoServer"
My System SpecsSystem Spec

 Windows Explorer crashing on right-click under x64 RTM

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