Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Explorer crashing on right-click under x64 RTM

26 Aug 2009   #11

Windows 7 Ultimate x64

I may have been a little quick off the starting block...

It started again today, twice now.
I lost my patience the first time and uninstalled Microsoft Security Essentials, however it has just happened again.

So either something has been left behind (folder has gone and search comes up clean) or it wasn't Microsoft Security Essentials.

This is really driving me insane now!

I have disabled EVERYTHING bar the Microsoft stuff using ShellExtView including the ATI entries and Bluewire General Property Sheet?

I really am at a loss now.

Have reverted back to avast! Home Edition for the foreseeable future.

I am reluctant to perform yet another clean install until I can pinpoint and fix the issue.

Please help!

My System SpecsSystem Spec
27 Aug 2009   #12

win 7

I had the same problem. Useing ShellExtView I disabled the 2 ATI entries, left everything else enabled and it works fine. It's a great program and everyone should have it. The shaded problem entries are a little hard to see on Win 7.
My System SpecsSystem Spec
27 Aug 2009   #13

Windows® 8 Pro (64-bit)

Hello Dazeon, Looks like the problem is getting severe. As suggested by Tommy, using Shellex, try to find the culprit. I would recommend a clean install to avoid this frustration.

Edit; As an experiment, install ccleaner and run its registry cleaner.
My System SpecsSystem Spec

29 Aug 2009   #14

Windows 7 Ultimate x64

Still happening...

I have disabled EVERYTHING
My System SpecsSystem Spec
01 Sep 2009   #15

Windows Vista Home Premium

Dazeon- I've experienced very much the same thing, except I'm on Vista x64. Many other searches lead to similar but not matching cases. I've also gone through ShellExtView front and back, I've disabled DEP after finding that 64 bit processes can't be added to the exceptions list, I've added and removed service packs.. you name it. After trying some "fixes," it behaves for several hours and then it'll go crashing all over again. It's been doing this practically since I bought it. Out of curiosity, do you happen to use the K-Lite Codec Pack? It's right around the time I installed (and subsequently uninstalled) it that I started getting the crashes chronically. It's a stretch of the imagination, but I can't seem to place blame to anything else. I'm unable to see if switching to ganged vs. unganged mode would help since HP's notebooks have very basic BIOS options. Best of luck to you.
My System SpecsSystem Spec
01 Sep 2009   #16

Windows 7 Ult, Windows 8.1 Pro,

I would reinstall Windows then install one driver at a time checking for the problem after each driver install. I wouldn't put up with that for a single day

When I had an IE not responding problem with my control panel not working it was my sound card drivers causing it. I figured out which file it was but then Asus came out with a patch.
My System SpecsSystem Spec
01 Sep 2009   #17

Windows 10 Pro (x64)

Quote   Quote: Originally Posted by Vermain View Post
I've disabled DEP after finding that 64 bit processes can't be added to the exceptions list
It would be pointless to add 64bit processes to the DEP exception list when they are all built being DEP safe. It would be a good idea not to disable DEP anyways.
My System SpecsSystem Spec
01 Sep 2009   #18

Windows 7 Ultimate x64

I use the Win7codecs Vermain.

It's the most annoying problem I have ever had on any machine, and it's extremely weird that it never ever happened until I installed the RTM build.

I am giving it until the weekend then I am going to re-download from Technet and clean install.

I have uninstalled anything that had any kind of right-click integration including WinRAR, CCleaner, Live Mesh, and Spybot - Search & Destroy.

I am still dubious about my X-Fi Xtreme Audio drivers, but nobody else appears to have any problem with them.

As always, any help is greatly appreciated.
My System SpecsSystem Spec
01 Sep 2009   #19

Windows® 8 Pro (64-bit)

I would recommend you to do a clean install at this point of time. Also, instead of WINRAR, use 7-zip and instead of any codecs, use VLC media player.
My System SpecsSystem Spec
02 Sep 2009   #20

Windows Vista Home Premium

I know disabling DEP is dangerous, I just tried it as a last resort.
I uninstalled my codecs a long time ago and started using VLC, but that didn't help. It would only help as a work-around until something else triggers the error. (What was described earlier.. having a few hours of good behavior followed by more crashing)

Last night I grew aware of something that might narrow this down. On top of right-clicking the desktop and recycling bin, I noticed that the crashes were more frequent if I had an external memory device plugged in.

This piqued my curiosity, so I went to go check out Device Manager.. and mmc.exe crashed, with ntdll.dll as the culprit. I can open the Microsoft Management Console itself.. but the crash only occurs if I try to choose the Device Manager or Services. Interesting.. Still happened after I ejected the storage device, and it doesn't happen all the time. Safe Mode at least guarantees access to mmc.exe.

A clean install would result in the same thing for my laptop. I have restore cds instead of an actual windows copy. As I install basic software (multimedia player, burning software) it's likely this will trigger again. It's like walking blindly into a field of landmines.
Hope it doesn't carry over when I get my Windows 7 upgrade in October
My System SpecsSystem Spec

 Windows Explorer crashing on right-click under x64 RTM

Thread Tools

Similar help and support threads
Thread Forum
Windows Explorer crashing when I click on one specific folder
Some background info to help: - Same folder I have all my media files in - Occurred after torrenting a file. - Tried booting in safe mode, and the problem doesn't occur when I click on/into the specific folder. - Ran malware and antivirus programs and both show no infections - tried sfc...
BSOD Help and Support
Windows Explorer crashing on right click (image files and PDF only)
2 days ago I allowed Windows to install 21 updates. Since then I have had several problems with my PC. Luckily, I use Rollback Rx so have returned the system to its state prior to those updates and all the problems appear to be solved other than Windows Explorer crashing on right click. It only...
BSOD Help and Support
Windows explorer crashing on new folder and right click
On Windows 7 x64 Windows explorer crashes whenever I try to make a new folder or right click. I have disabled every non microsoft context menu using SellExView but that did not help. I think there is a way to get a stack trace and analyze it but I have no idea how to do that? This problem is...
BSOD Help and Support
Explorer.exe crashing frequently on right click
Hello all, I've been driven batty over this windows 7 bug, which of course only happens on my main machine and not any other, and seems to have survived reloads... Either way, frequently (in spurts, doesn't do it for a while, then does it constantly even after reboots, then dies down for a while)...
BSOD Help and Support
Explorer.exe crashing whenever I search/right click HDs
Every time I attempt to enter something into the Windows Explorer search bar in the start menu or when browsing folders I get an error stating "Microsoft Visual C++ Runtime Library. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:54.
Twitter Facebook Google+