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Windows 7: Windows Explorer crashing on right-click under x64 RTM

02 Sep 2009   #21


Does this happen in safe mode?

My System SpecsSystem Spec
02 Sep 2009   #22

Windows Vista Home Premium

Safe mode is safe from harm; works just fine.

Out of curiosity, I downloaded HijackThis earlier today.
I noticed that there were Extra ContextMenu handlers that it picked up that I did NOT see with ShellExView.

I got rid of them (there were three or four, mostly Adobe Acrobat 9).
Thus far.. I haven't seen the ntdll.dll crash.

But I want to be more patient to make sure it truly is gone.
Again, like in the past, it can seem like it's gone for some time after trying a "solution." It may appear again, so I want to give it some time.
My System SpecsSystem Spec
05 Sep 2009   #23

Windows 7 Ultimate x64

Alright, this has been happening to me as well, definitely more often than usual. Originally I thought it was just a problem with RC x64, so I got RTM x64, clean install and everything and then I went to C:\Users\ \Appdata to check the FireFox Bookmark.html file to see why my Favicons werent showing in the Bookmark Toolbar, and when I would close the window it would crash, also when I right click, to say Empty Recycle bin, but it doesnt happen every time, it also happens alot when I move a file say a movie from my desktop to my videos folder, and mind you this is on RC and RTM no upgrades, both clean installs.

The only things I have installed is, FireFox, WinRar, Kaspersky 2010, Java, Flashplayer, Divx Web Player, K-Lite Codec Pack Full, Mp3Tag and uTorrent.

My honest thoughts, this crap started happening shortly after I went from Kaspersky 2009 to 2010, but I must say the context menu problem wasnt happening before but when I would move medium to large sized files from my desktop to any folders it would sometimes do it, so I'm at a loss.

++ Also, on my Moms pc, shes still running RC from the initial release and she says she has the same problems only difference is hers is 32bit
My System SpecsSystem Spec

06 Sep 2009   #24

Windows 7 Ultimate x64

For everyone experiencing this you have my utmost sympathy.

The stuff I have in common with you Twss is Firefox, WinRAR (since deleted and replaced with 7-Zip), Java, Flash, and uTorrent.

I have to say since going berserk and removing anything I thought might be causing the issue, I haven't been hit for three days now.

I completely removed Microsoft Security Essentials, WinRar, and Spybot - Search & Destroy.

I also removed the CCleaner context menu items and everything else that was listed in ShellExView, i.e. the ATI entries.

I also ran the registry cleaner from within CCleaner.

So, like I said above, three days and no crashes.

Only problem is I don't actually know what fixed it. I am going to hold off reinstalling and give it a few more days to make sure, then the idea was to start reintroducing software one at a time. Although I think I can live without WinRAR now, as for MSE and Spybot - Search & Destroy, I am going to wait until there are new builds out.

I wish Adobe would get there act together and release more frequent versions of Flash and Shockwave, especially with x64 support. Seems everyone is pushing x64 but nobody is quite ready yet, minus the few exceptions.
My System SpecsSystem Spec
06 Sep 2009   #25

Windows 7 Ultimate x64

I can't believe it... It has just done it again!

Thing of beauty is this:

Attachment 26789

Will it ever end? That settles it then, clean install.
My System SpecsSystem Spec
07 Sep 2009   #26
Tex Zero

Windows 7 Professional x64

I have the same issue. Win 7 x64 Ultimate RTM. All third party context menus disabled via ShellexView.

Can I ask what versions of Win 7 people are using? Because I found one post via Google suggesting that installing Win 7 Professional solved the issue and it might be related to the Ultimate version.
My System SpecsSystem Spec
07 Sep 2009   #27

Windows® 8 Pro (64-bit)

using ultimate version here, never had any issues with it.
My System SpecsSystem Spec
07 Sep 2009   #28

win 7 build 7600.16385 x64

Quote   Quote: Originally Posted by Dinesh View Post
using ultimate version here, never had any issues with it.
may be compatibility prob with a software installed i guess!!!

firefox or java r utorrent(mostly happens while working with u torrent)??
My System SpecsSystem Spec
07 Sep 2009   #29

Windows 7 Ultimate x64

Using Ultimate here as well, although I don't think its Utorrent, using that right now and it never crashes. I installed Adobe Master Suite last night and it crashed like 40 times but it installed fine (crashes aside), I don't get it, this problem is more annoying than it is anything else Really, I should just do a fresh install of RTM and put nothing on it to see if it does it still but I've installed RTM like 4 times already this week
My System SpecsSystem Spec
07 Sep 2009   #30

Windows 7 Ultimate x64

I am using Windows 7 Ultimate RTM also. I have access to Professional through Technet but I am utterly sick of reinstalling Windows.

Now where's that Hackintosh site...?

I really am at a total loss now, this damn issue has crushed me.
Initially I thought it was my Creative X-Fi Xtreme Audio drivers, as they were causing a similar problem when I used the Sound Control Panel.
I managed to resolve it by removing that particular part of the Creative drivers.

Next up was Microsoft Security Essentials, I'm still not convinced it wasn't something to do with that as this was my only change in software when I installed the RTM build.

I have removed EVERYTHING using ShellExView, and again, it still persists.

Last night I removed my Creative card completely and put it away, that way I can make sure it is definitely NOT anything Creative.

I have ran sfc/scannow which is totally fine, and ran the registry cleaner that is part of CCleaner. Normally I wouldn't use this but I have nothing to lose at this point.

I have checked my startup entries and services and removed any non-essential entries. I have also had a look through the Registry Editor for anything related to 'msvcrt.dll' and 'ntdll.dll', which are ALWAYS the culprits, that might jump out at me.


I might remove uTorrent and Java as a test but I have never had any problems with either program before.

Lastly, I have also done several thorough scans with Malwarebytes' Anti-Malware, Spybot - Search & Destroy (since removed, MSE (since removed), and avast! Home Edition.

All clean. :)

Somebody must be able to help!?
My System SpecsSystem Spec

 Windows Explorer crashing on right-click under x64 RTM

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