Windows Explorer crashing on right-click under x64 RTM

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  1. Posts : 12
    Windows Vista Home Premium

    Sure thing. Here's one from mmc.exe crashing.
    The explorer.exe crashes look the same and happen more often.

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: mmc.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02760
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000005
    Exception Offset: 0000000000048d50
    OS Version: 6.0.6002.
    Locale ID: 1033
    Additional Information 1: 470c
    Additional Information 2: ace8f5f022420ecfcdefc20e62a95fd1
    Additional Information 3: 9c60
    Additional Information 4: 9b2a7e0863e850a0016494747b15a40f

    Side note: was running Winamp and got a ton of crashes.. just another app to add to the list.
      My Computer

  2. Posts : 28,845
    Win 8 Release candidate 8400


    could you go into c:\windows\minidump, zip the dump file (*.dmp) and using the attahment icon in th reply (shaped like a paperclip) upload it to us. We can actually debug the wole thing for ya.


      My Computer

  3. Posts : 25
    Windows 7 Professional x64

    Quick Update: I now have Windows 7 Professional x64 installed along with all the applications I had under Ultimate. Including KIS2010, Firefox 3.5, Winzip and Sharks Codec Pack for Windows 7. I have left all the installs vanilla with all context menu items as are.

    I have experienced only one explorer.exe crash. This was soon after installing the codec pack. It occurred when I tried to delete 2Gb of files while running VirtualDub in the background which made me think it was the codecs. However, the event log did not say it was related to ntdll.dll and I cannot get the crash to reoccur so I think maybe it was just a one off.

    There is an occassional slight delay when I right-click which makes me think, "here we go again". But it doesn't crash and everything seems to be fine and stable.

    Things that are different from the previous *buggy* install:

    - Professional version instead of Ultimate.
    - Firefox has been updated to 3.5.3.
    - I have not installed the x64 add-ons of Sharks Codec Pack.

    I'll install the x64 add-ons today and see how we go.
      My Computer

  4. Posts : 2,651
    W7 RTM Ultimate x64

    Mate, if ur explorers still crashing, its firefox 3.5. ive had this problem since vista x64 ultimate. that ntll.dll file is usually the crashing party. uninstall firefox 3.5 and you should be good. sincei love firefox that much, im using 3.0.10. :P
      My Computer

  5. Posts : 12
    Windows Vista Home Premium

    Hmm.. minidump folder seems to be empty.
    Hidden files and such are enabled.
    (Actually got msvcrt.dll crash while doing this.. they happen less often than the ntdll.dll crashes)
      My Computer

  6. Posts : 2,651
    W7 RTM Ultimate x64

    Yep, Def the Firefox causing this, also got that dll crashing too, but mainlt ntll.dll.
      My Computer

  7. Posts : 24
    Windows 7

    I've had the same problem and have isolated my problem. It all started when I installed Daemon Tools Lite w/ 1.60 SPTD installed manually. I think its because Daemon Tools Lite was integrated to the windows shell. I've uninstalled it and never had any problems since. Hope that helps. Maybe some 3rd party program windows shell integration is having a conflict with explorer.exe.
      My Computer

  8. Posts : 25
    Windows 7 Professional x64

    I've got Daemon Tools Pro (latest version) installed and haven't had an issue with this install of Windows 7. My previous install crashed without DT installed.

    I do think its related to context menus though as disabling them did reduce the frequency of crashes, but did not eliminate them.

    I have disabled the KIS context item this time which has fixed the slight pause I'd get when right clicking. But I'm still nervous everytime I right-click as I'm expecting the crash.
      My Computer

  9. Posts : 2,651
    W7 RTM Ultimate x64

    Firefox!!!!!! :'(
      My Computer

  10. Posts : 24
    Windows 7

    well considering that the pro is officially supported by win7 RTM but the lite still isnt..
      My Computer

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