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Windows 7: Windows Explorer crashing on right-click under x64 RTM

15 Sep 2009   #61
Dinesh

Windows® 8 Pro (64-bit)
 
 

Quote   Quote: Originally Posted by Uber Philf View Post
Mate, if ur explorers still crashing, its firefox 3.5. ive had this problem since vista x64 ultimate. that ntll.dll file is usually the crashing party. uninstall firefox 3.5 and you should be good. sincei love firefox that much, im using 3.0.10. :P
I m using firefox too but never had this issue.


My System SpecsSystem Spec
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16 Sep 2009   #62
tylor

7 RTM 64 bit
 
 

Hi guys,

I'm not convinced this is Firefox 3.5 causing the crash, I have experienced the crash since moving to the RTM 64 bit (at random). After suggestions on the recent posts here I decided to uninstall Firefox 3.5 and move back to an older version of Firefox but the crashing still happens when right clicking certain folders!

Very strange
My System SpecsSystem Spec
16 Sep 2009   #63
Antman

 

Quote   Quote: Originally Posted by tylor View Post
...but the crashing still happens when right clicking certain folders!
Please clarify "certain folders". Those folders may contain content where the offending file type resides.
My System SpecsSystem Spec
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16 Sep 2009   #64
tylor

7 RTM 64 bit
 
 

Apologies I appreciate that sounded a little ambigious..

By certain folders I simply meant random crashes, sometimes this happens on 80% of the folders I try and other times it's more sporadic. i don't think there is a pattern relating to the content of each folder as most have documents in.
My System SpecsSystem Spec
16 Sep 2009   #65
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Dazeon View Post
...
I have checked my startup entries and services and removed any non-essential entries. I have also had a look through the Registry Editor for anything related to 'msvcrt.dll' and 'ntdll.dll', which are ALWAYS the culprits, that might jump out at me.
If you're still experiencing this issue, I might be able to help. You'll need this installed on the offending box:

http://www.microsoft.com/whdc/devtoo...tall64bit.mspx#

Let me know if you're keen to do a bit of crash debugging and I'll write up some steps.

You can almost always ignore the fact that crash reports finger ntdll.dll, kernel32.dll, user32.dll, msvcrt.dll, and those similar "common" DLLs. When bad data is passed into them, they directly cause crashes, but the real issue is the bad data being passed - not the DLL.
My System SpecsSystem Spec
16 Sep 2009   #66
Vermain

Windows Vista Home Premium
 
 

Sulfate has a point.
msvcrt usually pops up when right clicking folders with music.
ntdll justs pops up everywhere.. usually right clicking empty areas in the desktop, right clicking the recycling bin, etc.

Again, one person's culprit is different from another person's.
The applications are just at the surface of the problem.
The root is the triggering agent, and from what it seems, any number of applications can set it this thing off.

I wonder how prevalent this is and whether Microsoft has a clue about this.. :\
My System SpecsSystem Spec
16 Sep 2009   #67
TechN9Ne1730

Windows 7 Ultimate x64 RTM
 
 

Add me to this list as well. I dont see any thing I installed that others havent mentioned but i will double check shortly and edit should I find anything I missed.

For me it seems to only happen when i right click an outdated shortcut, My Computer, and My Recycle bin.
My System SpecsSystem Spec
16 Sep 2009   #68
Uber Philf

W7 RTM Ultimate x64
 
 

In my case, it was firefox causing the problems, its different for other people, maybe we should be notifying M$ about this?
My System SpecsSystem Spec
16 Sep 2009   #69
TechN9Ne1730

Windows 7 Ultimate x64 RTM
 
 

Quote   Quote: Originally Posted by Uber Philf View Post
In my case, it was firefox causing the problems, its different for other people, maybe we should be notifying M$ about this?
How was firefox causing the problem? How did you fix it? Just remove FF?
My System SpecsSystem Spec
16 Sep 2009   #70
Uber Philf

W7 RTM Ultimate x64
 
 

Yeah, uninstalled ff 3.5, and installed the old 3.0.10, and haven't had the problem since, i couldn't find any other browser that did what i wanted, so i took a shot at an older version, and it worked :P
My System SpecsSystem Spec
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 Windows Explorer crashing on right-click under x64 RTM




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