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Windows 7: Windows Explorer crashing on right-click under x64 RTM

16 Sep 2009   #71
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Vermain View Post
Sulfate has a point.
msvcrt usually pops up when right clicking folders with music.
ntdll justs pops up everywhere.. usually right clicking empty areas in the desktop, right clicking the recycling bin, etc.
Ntdll.dll is the syscall interface - literally every transition from user-mode to kernel-mode has to go through those 200 or so functions. If it made sense to call one DLL more "important" than another, ntdll.dll would be _the_ most important

Quote   Quote: Originally Posted by Vermain View Post
Again, one person's culprit is different from another person's.
The applications are just at the surface of the problem.
The root is the triggering agent, and from what it seems, any number of applications can set it this thing off.

I wonder how prevalent this is and whether Microsoft has a clue about this.. :\
There's no evidence yet that the few people on this thread who've reported a "crash in explorer.exe" symptom are all experiencing the same root cause. We'd need to look at crash dumps to understand precisely what's happening.


My System SpecsSystem Spec
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19 Sep 2009   #72
Dazeon

Windows 7 Ultimate x64
 
 

I have to say since removing Firefox 3.5.2 the issue seems to have gone.
I would be interested in using the debugging tool to find the root cause, I have downloaded it but don't know what I am meant to do with it.
My System SpecsSystem Spec
20 Sep 2009   #73
Uber Philf

W7 RTM Ultimate x64
 
 

hahaha, either, but since i have a new PC, i havent had the crashes with the new FF, i think this problem varies between users and PC's.
My System SpecsSystem Spec
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20 Sep 2009   #74
Dinesh

Windows® 8 Pro (64-bit)
 
 

Quote   Quote: Originally Posted by Uber Philf View Post
This problem varies between users and PC's.
Valid point.
My System SpecsSystem Spec
20 Sep 2009   #75
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Dazeon View Post
I have to say since removing Firefox 3.5.2 the issue seems to have gone.
I would be interested in using the debugging tool to find the root cause, I have downloaded it but don't know what I am meant to do with it.
As difficult as it can be to debug ongoing crashes, it's orders of magnitude more challenging still to debug crashes which are no longer happening
My System SpecsSystem Spec
23 Sep 2009   #76
Dazeon

Windows 7 Ultimate x64
 
 

Damn thing did it again today.
My System SpecsSystem Spec
23 Sep 2009   #77
Dinesh

Windows® 8 Pro (64-bit)
 
 

Could you try downloading w7 x64 rtm from a different source?
My System SpecsSystem Spec
23 Sep 2009   #78
TechN9Ne1730

Windows 7 Ultimate x64 RTM
 
 

I was hopping the update they pushed out today would fix it, but it didnt.

Dazeon have you tried an older version of Firefox? I know some one mentioned this but cant recall who it was.
My System SpecsSystem Spec
23 Sep 2009   #79
mickey megabyte

ultimate 64 sp1
 
 

it would be nice to pin down exactly what is causing these right-click crashes, as i still get them from time to time, seemingly randomly.

i've never installed firefox on this incarnation, so at least i can rule that out...
My System SpecsSystem Spec
23 Sep 2009   #80
Dazeon

Windows 7 Ultimate x64
 
 

Mozilla don't want to play ball:

Quote:
Matthias "matti" Versen <matti@mversen.de> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
CC| |matti@mversen.de
Resolution| |INVALID




--- Comment #1 from Matthias "matti" Versen <matti@mversen.de> 2009-09-23 12:45:45 PDT ---
Sorry but this is report is invalid.
Firefox is a usermode application and doesn't change anything in a windows
system, no files and no registry settings except the default handler for html
files which should not cause such issues.

You can download Firefox as .zip, extract and run Firefox.exe as example.

Please report your issues to Micorsoft, it's their software that is crashing

Well since I have also reported this issue to Microsoft, and they aren't having any either, I really don't know what to do.

It is very odd that this never ever happened until I used the RTM build, which I have downloaded twice now from my Technet account.
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 Windows Explorer crashing on right-click under x64 RTM




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