Windows Explorer crashing on right-click under x64 RTM

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  1. Posts : 1,377
    Win7x64
       #71

    Vermain said:
    Sulfate has a point.
    msvcrt usually pops up when right clicking folders with music.
    ntdll justs pops up everywhere.. usually right clicking empty areas in the desktop, right clicking the recycling bin, etc.
    Ntdll.dll is the syscall interface - literally every transition from user-mode to kernel-mode has to go through those 200 or so functions. If it made sense to call one DLL more "important" than another, ntdll.dll would be _the_ most important :)

    Vermain said:
    Again, one person's culprit is different from another person's.
    The applications are just at the surface of the problem.
    The root is the triggering agent, and from what it seems, any number of applications can set it this thing off.

    I wonder how prevalent this is and whether Microsoft has a clue about this.. :\
    There's no evidence yet that the few people on this thread who've reported a "crash in explorer.exe" symptom are all experiencing the same root cause. We'd need to look at crash dumps to understand precisely what's happening.
      My Computer


  2. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #72

    I have to say since removing Firefox 3.5.2 the issue seems to have gone.
    I would be interested in using the debugging tool to find the root cause, I have downloaded it but don't know what I am meant to do with it.
      My Computer


  3. Posts : 2,651
    W7 RTM Ultimate x64
       #73

    hahaha, either, but since i have a new PC, i havent had the crashes with the new FF, i think this problem varies between users and PC's.
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  4. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #74

    Uber Philf said:
    This problem varies between users and PC's.
    Valid point.
      My Computer


  5. Posts : 1,377
    Win7x64
       #75

    Dazeon said:
    I have to say since removing Firefox 3.5.2 the issue seems to have gone.
    I would be interested in using the debugging tool to find the root cause, I have downloaded it but don't know what I am meant to do with it.
    As difficult as it can be to debug ongoing crashes, it's orders of magnitude more challenging still to debug crashes which are no longer happening
      My Computer


  6. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #76

    Damn thing did it again today.
      My Computer


  7. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #77

    Could you try downloading w7 x64 rtm from a different source?
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  8. Posts : 44
    Windows 7 Ultimate x64 RTM
       #78

    I was hopping the update they pushed out today would fix it, but it didnt.

    Dazeon have you tried an older version of Firefox? I know some one mentioned this but cant recall who it was.
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  9. Posts : 8,399
    ultimate 64 sp1
       #79

    it would be nice to pin down exactly what is causing these right-click crashes, as i still get them from time to time, seemingly randomly.

    i've never installed firefox on this incarnation, so at least i can rule that out...
      My Computer


  10. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #80

    Mozilla don't want to play ball:

    Matthias "matti" Versen <matti@mversen.de> changed:

    What |Removed |Added
    ----------------------------------------------------------------------------
    Status|UNCONFIRMED |RESOLVED
    CC| |matti@mversen.de
    Resolution| |INVALID




    --- Comment #1 from Matthias "matti" Versen <matti@mversen.de> 2009-09-23 12:45:45 PDT ---
    Sorry but this is report is invalid.
    Firefox is a usermode application and doesn't change anything in a windows
    system, no files and no registry settings except the default handler for html
    files which should not cause such issues.

    You can download Firefox as .zip, extract and run Firefox.exe as example.

    Please report your issues to Micorsoft, it's their software that is crashing

    Well since I have also reported this issue to Microsoft, and they aren't having any either, I really don't know what to do.

    It is very odd that this never ever happened until I used the RTM build, which I have downloaded twice now from my Technet account.
      My Computer


 
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